Submit a request

Your email address

Your account email address

Preferred email for follow-up

Same as account email address(optional)

Subject*

Help us categorize your request so that we can route to the right expert.

Relating to*

Examples*

Please provide a specific order number and date, tracking number, store name, error message, or carrier that you are having issues with.

Tell us more about your request.*

By checking this box, you agree that our support team may access your account to address your inquiry or problem.(optional)

In some cases, this may result in the creation of an order or label that will appear in your account. If you would prefer to create a test order for the support team yourself please note the name of that order in your request.

I don’t have any attachments to share(optional)

Attachments(optional)

Add file or drop files here

Chat with us

In ShipStation, go to the Help menu and choose Chat with us.

Unable to chat?

Help us expedite your email by including crucial information. Here are some examples of information you can include:

Order Number
Screenshot or recording
Error Messages
Store Name
Carrier & Services
Automation Name

Need help capturing a screenshot or recording?

Click here for a step-by-step walkthrough.