- ${category.name}
- ${category.name} ${category.name}
ShipStation Capabilities FAQ
- Do I have to download ShipStation to use it?
- Does ShipStation work with....?
- How do I learn how to use ShipStation?
- What is ShipStation Legacy?
- How are shipments calculated?
- Does ShipStation send tracking information to my customers?
General Shipping FAQ
- Schedule Maintenance FAQ
- Do you ship my stuff for me?
- How do I Schedule a Pickup?
- How can I stop or redirect a shipment?
- How do I process orders picked up by the customer?
- How do I change the Ship Date for a shipment?
Labels and Postage FAQ
- What Happens When Creating Labels or Splitting Shipments?
- Does ShipStation charge me for my postage?
- When am I charged for the labels I create?
- Can I print extra postage in ShipStation?
- Does ShipStation print letter postage?
- How long does ShipStation store labels?
Rates FAQ
- Can I use my own carrier rates?
- What rate discounts are available through my ShipStation account?
- Does ShipStation automatically select the cheapest shipping option?
- Why are my UPS or other carrier rates different in ShipStation?
- Why don't my postage charges match what my customers are paying for shipping?
- Can I show the rates I get in ShipStation to my customers when they check out?
Stores, Orders, and Importing FAQ
- Does ShipStation automatically import my orders as soon as they are placed?
- Does ShipStation update my stores when I ship orders?
- How can I apply actions to multiple orders?
- Does ShipStation identify gift orders?
- How is the Age of an order calculated?
- Can I import Shopify order tags and fraud risk assessment?
Customize Packing Slips FAQ
- How do I customize my packing slips?
- How do I adjust the size of my store logo?
- How do I change the packing slip font style, size, or color?
- How do I add product images to packing slips?
- How do I adjust the style for item quantities?
- How do I display item options as a list?
Insurance FAQ
International Shipping FAQ
- What are customs forms and commercial invoices?
- Can ShipStation create customs forms for me?
- What is a Harmonized Tariff Code and why do I need it?
- Does ShipStation support DDP?
- Does UPS® include Brokerage Fees for International Shipments?
- What are duties, taxes, and fees?
Products and Inventory FAQ
Automation FAQ
- How can I automatically set package weight and dimensions?
- How can I automatically set a service based on the Ship To address?
- How do I create Automation Rules for Multi-product Orders?
- How can I automate actions based on Customer Tags?
- How can I identify potentially fraudulent orders in ShipStation?
Windsor Framework
- Windsor Framework Customer FAQ: What it Means for You
- Windsor Framework Readiness: What changes after 30th September 2024?
- What to Know about Windsor Framework Readiness
- ShipStation's Preparation for the Windsor Framework
- UKIMS Numbers for Windsor Framework
- What happens after 30th September 2024 if I cannot provide all the data required by my carriers?