UPS One Balance

With UPS One Balance, there is no need to open your own UPS account. Instead, you can start creating UPS labels as soon as you enter your billing details into ShipStation. Additionally, UPS One Balance offers discounted rates of up to 68% over the UPS retail rates.

UPS One Balance provides both domestic and international shipping services.

Requirements for UPS from ShipStation

Connection Requirements:

  • Complete your One Balance account setup in ShipStation.

Label Requirements:

  • UPS requires a Ship From Company Name.

Other Requirements:

  • UPS uses dimensional weight (DIM) when calculating rates. Always include the dimensions of the shipment as well as weight so you are billed correctly when you create the label. Incorrect weight or dimensions may result in post-billing adjustments to your postage balance in ShipStation.

  • UPS may charge a fee to reroute or redirect a package.

Printed Commercial Invoices Required for International Shipments

For international shipments, you must print 3 physical copies of the commercial invoice and include them with your shipment. Electronic submission for commercial invoices is not yet available.

Set Up Billing for ShipStation One Balance™

Before you can create labels with a ShipStation One Balance™ carrier, you'll need to add your billing information. Once your billing information has been added, you can start creating labels and adding funds to your balance.

  1. Click the Set up carriers button.

    SET_SHP_Carriers_CA-OneBalance-Setup_MRK.png
  2. Click Continue Setup.

    V3_SET_SHPCarriers_SOB_ContinueSetup_MRK.png
  3. Enter your payment and location information in the Payment tab, then click Continue Setup.

    V3_SET_SHP_SOB_Payment_ContinueSetup_MRK.png
  4. Review the carrier Terms of Service, then check the box next to "I have read and agree to the following terms of service."

    V3_SET_SHP_SOB_Terms_FinishSetup_MRK.png
  5. Click Finish Setup.

This billing method will apply funds to the balance used to purchase labels through ShipStation One Balance™. Charges to add funds to the balance will appear on your credit card reports with the description “STAMPS."

Enable Auto-Funding For a Seamless Experience

We recommend using auto-funding to ensure the balance never falls below a set threshold amount.

Available Features for UPS One Balance™

UPS One Balance™ supports the following standard features and services:

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

Additional Details about UPS One Balance

  • UPS One Balance does not support third-party billing.

  • All international shipments must include 3 printed commercial invoices. Review the International Shipping With ShipStation article for more details about Commercial Invoices.

  • If the shipment has a declared value over $1,000.00, you must print 2 copies of the High-Value Package Documents.

  • You cannot void a UPS One Balance label once it has been scanned by UPS or if you do not use the label within 30 days. If you attempt to do so, ShipStation will give the error "The shipment was not voided."

  • UPS may charge a fee to reroute or redirect a package.

  • UPS One Balance does not currently provide free shipping supplies.

  • You cannot ship Dangerous Goods (a.k.a. HAZMAT) using UPS One Balance. Any attempt to ship Dangerous Goods (a.k.a. HAZMAT) may get you banned from using UPS One Balance.

  • You cannot ship alcohol with UPS One Balance. You must use your own UPS account.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.