Loomis Express has long provided Canadian customers with high-quality domestic shipping services. ShipStation's integration with Loomis Express allows you to create domestic shipping labels and return labels, manifest your shipments, and track the shipments' progress directly within ShipStation to ensure successful delivery.
Interested in a Loomis Express account? Fill in their sign-up form to get started!
Connection Requirements:
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An active account with Loomis Express.
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Your Loomis Express username, password, and account number.
API Credentials
You must contact the Loomis Express Servicedesk if you need to acquire API credentials at servicedesk@loomis-express.com.
Other Requirements
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Manifesting is required to enable the label to be viewed in tracking and for billing.
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Return Authorization Number is a mandatory shipment reference. You must input to generate an E-Return.
To connect your Loomis Express account to ShipStation:
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Your Carriers Add-On
Certain plans will require enabling the Your Carriers add-on before you can connect your carrier accounts. If you have not yet enabled it, you'll be prompted to do so before you can connect your accounts.
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Select the Loomis Express tile and click Connect.
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Enter your Loomis Express Username, Password, and Account Number, then choose an Account Nickname for you to identify the carrier account in ShipStation.
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Click Connect.
ShipStation's integration with Loomis Express supports the following standard features and services:
ShipStation's integration with Loomis Express allows for the following additional features:
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Feature |
Description |
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ShipStation lets you schedule a pickup in-app between 15:00 - 18:00 hrs (3:00 PM - 6:00 PM). Pickup times will display in 15-minute increments. When scheduling a pickup request, set the end-time to be no later than 17:45 hrs (5:45 PM). Loomis Express does not accept pickup window end-time of exactly 18:00 hrs (6:00 PM). This service is only available with a regular Loomis Express account. ShipStation One Balance carrier accounts do not support scheduled pickups. WarningA pickup with no packages ready will trigger a Pickup Not Available charge. The driver may determine this charge at the time of pickup. |
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No fee is associated with using a label that has not been manifested. |
The label is still usable, but manifesting is required for billing and if you wish to view the label in Tracking. |
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Tracking is available for all services. |
All services and routes support tracking. |
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No label expiration. |
Loomis Express doesn’t expire labels. They do recommend that you use the label within 30 days. |
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Loomis only has one field on their label related to name, which complicates situations where a company name and a person’s name are input into ShipStation. Here is how ShipStation manages this:
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If only
Company Nameis specified,Company Nameis listed asdelivery_name -
If only
Nameis specified,Nameis listed asdelivery_name -
If both
Company NameandNameare specified,Company Nameis listed asdelivery_name
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Dangerous Goods and Chain of Signature shipments are not eligible for returns.
Here are some common issues, potential causes, and troubleshooting tips.
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Issue |
How to Troubleshoot or Resolve |
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ERROR: Authorization for this request was denied by the module. |
What it means: There was one of two problems when you tried to set up the carrier integration.
What to do: You should try to re-enter your Loomis credentials or information incorrectly. If this does not resolve your issue, contact Loomis directly to verify that you have permission or request permission to use a third-party platform on your account. |