Details about Canada Post from ShipStation. Includes requirements, connection process, features, and integration notes.
With Canada Post from ShipStation, there is no need to open your own Canada Post Express account. Instead, you can start creating Canada Post labels as soon as you enter your billing details into ShipStation. Additionally, Canada Post from ShipStation offers discounted rates compared to the rates you would receive with your own Canada Post account.
Canada Post from ShipStation includes both domestic and international services.
Canada Post Service Delays
Please visit the Canada Post COVID-19 updates page for the most recent information about service disruptions and other related news.
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Activate ShipStation Carriers by adding your payment method.
You'll be prompted to enter your payment method this first time you attempt to create a label with any ShipStation Carriers, or you can add in advance in either your Carrier settings or Payments & Subscription settings.
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Add funds to your ShipStation Balance.
All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.
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Canada Post from ShipStation does not support scheduled pickups. Scheduled pickups are only available when you connect your own Canada Post account.
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If you need to void a Canada Post from ShipStation label, you must do so within 15 days of creating the label to receive a refund back to your balance.
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There is a 60-minute waiting period before you can void an un-manifested label.
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Canada Post from ShipStation does not support Pay-On-Use Return labels.
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To receive a refund on any unused funds in your ShipStation balance, you must contact ShipStation support and request your ShipStation Balance be cancelled. You will then receive a refund on your balance in 6-8 weeks.
We cannot issue partial refunds on your balance. If you wish to continue using ShipStation Carriers, simply use the balance available in your account.
Here are some common issues, potential causes, and troubleshooting tips.
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Issue |
How to troubleshoot or resolve |
|---|---|
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Unable to save payment details during the initial setup. The Finish Setup button disappears when attempting to save. |
What to do: Try clearing your web browser's cache. Then, try adding your payment method again with your browser in a private or incognito mode. |