Canada Post from ShipStation

Details about Canada Post from ShipStation. Includes requirements, connection process, features, and integration notes.

With Canada Post from ShipStation, there is no need to open your own Canada Post Express account. Instead, you can start creating Canada Post labels as soon as you enter your billing details into ShipStation. Additionally, Canada Post from ShipStation offers discounted rates compared to the rates you would receive with your own Canada Post account.

Canada Post from ShipStation includes both domestic and international services.

Canada Post Service Delays

Please visit the Canada Post COVID-19 updates page for the most recent information about service disruptions and other related news.

Canada Post from ShipStation Requirements

  • Activate ShipStation Carriers by adding your payment method.

    You'll be prompted to enter your payment method this first time you attempt to create a label with any ShipStation Carriers, or you can add in advance in either your Carrier settings or Payments & Subscription settings.

  • Add funds to your ShipStation Balance.

    All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.

Available Features for Canada Post from ShipStation

Canada Post from ShipStation supports the following standard features and services:

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

Additional Details About the Canada Post from ShipStation

  • Canada Post from ShipStation does not support scheduled pickups. Scheduled pickups are only available when you connect your own Canada Post account.

  • If you need to void a Canada Post from ShipStation label, you must do so within 15 days of creating the label to receive a refund back to your balance.

  • There is a 60-minute waiting period before you can void an un-manifested label.

  • Canada Post from ShipStation does not support Pay-On-Use Return labels.

  • To receive a refund on any unused funds in your ShipStation balance, you must contact ShipStation support and request your ShipStation Balance be cancelled. You will then receive a refund on your balance in 6-8 weeks.

    We cannot issue partial refunds on your balance. If you wish to continue using ShipStation Carriers, simply use the balance available in your account.

Troubleshooting Tips for Canada Post from ShipStation

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Unable to save payment details during the initial setup. The Finish Setup button disappears when attempting to save.

What to do: Try clearing your web browser's cache. Then, try adding your payment method again with your browser in a private or incognito mode.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.