Details about ShipStation's Canada Post One Balance integration. Includes requirements, connection process, features, and integration notes.
With Canada Post One Balance, there is no need to open your own Canada Post Express account. Instead, you can start creating Canada Post labels as soon as you enter your billing details into ShipStation. Additionally, Canada Post One Balance offers discounted rates compared to the rates you would receive with your own Canada Post account.
Canada Post One Balance includes both domestic and international services.
Complete your One Balance account setup in ShipStation.
Before you can create labels with a ShipStation One Balance™ carrier, you'll need to add your billing information. Once your billing information has been added, you can start creating labels and adding funds to your balance.
Click the Set up carriers button.
Click Continue Setup in the Add shipping carriers popup.
Enter your payment and location information in the Payment tab.
Click Finish Setup.
This billing method will apply funds to the balance used to purchase labels through ShipStation One Balance™. Charges to add funds to the balance will appear on your credit card reports with the description “STAMPS."
Enable Auto-Funding For a Seamless Experience
We recommend using auto-funding to ensure the balance never falls below a set threshold amount.
You have a 15 day limit to void a Canada Post One Balance label to receive a refund back to your balance.
There is a 60 minute waiting period before you can void an unmanifested label.
To receive a refund on any unused funds in your One Balance account, you must contact ShipStation support and request your One Balance account be cancelled. You will then receive a refund on your balance in 6-8 weeks.
We cannot issue partial refunds on your balance. If you wish to continue using One Balance to purchase shipping labels, simply use the balance available in your account.