Details about ShipStation's Canada Post One Balance integration. Includes requirements, connection process, features, and integration notes.
With Canada Post One Balance, there is no need to open your own Canada Post Express account. Instead, you can start creating Canada Post labels as soon as you enter your billing details into ShipStation. Additionally, Canada Post One Balance offers discounted rates compared to the rates you would receive with your own Canada Post account.
Canada Post One Balance includes both domestic and international services.
Canada Post Service Delays
Canada Post may experience delays due to staff shortages caused by the rapid spread of the COVID-19 virus.
Please visit the Canada Post COVID-19 updates page for the most recent information about service disruptions and other related news.
ShipStation One Balance is automatically part of your ShipStation account, but you'll need to provide billing information before you can create any labels or add insurance to your shipments. Funds for ShipStation One Balance are managed directly in ShipStation.
You'll be prompted to add your billing information the first time you attempt to create a label, or you can follow the steps below to add the billing information in advance:
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Click the Set up carriers button.
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Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.
This billing method will apply funds to the one balance used to purchase labels through ShipStation One Balance. Charges to add funds to the balance will appear on your credit card reports with the description “STAMPS."
Enable Auto-Funding For a Seamless Experience
We recommend using auto-funding to ensure the balance never falls below a set threshold amount.
To change the payment method and billing address for your ShipStation One Balance accounts:
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Click the settings option for the account.
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Select Update payment method.
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Enter your billing details and click Save changes.
Payment Method is for Postage Only
Your ShipStation One Balance billing information is only used for postage purchases. You can update your billing information for your ShipStation subscription and Shipsurance fees in your Subscription Settings.
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Canada Post One Balance™ does not support scheduled pickups. This service is only available with a regular Canada Post account.
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If you need to void a Canada Post One Balance™ label, you must do so within 15 days of creating the label to receive a refund back to your balance.
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There is a 60-minute waiting period before you can void an un-manifested label.
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Canada Post One Balance™ does not support Pay-On-Use Return labels.
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To receive a refund on any unused funds in your One Balance account, you must contact ShipStation support and request your One Balance account be cancelled. You will then receive a refund on your balance in 6-8 weeks.
We cannot issue partial refunds on your balance. If you wish to continue using One Balance to purchase shipping labels, simply use the balance available in your account.
Here are some common issues, potential causes, and troubleshooting tips.
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Issue |
How to troubleshoot or resolve |
|---|---|
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Unable to save info for billing/setup when you first configure. The Finish Setup button disappears when attempting to save. |
What to do: Try clearing your web browser's cache. Then, try setting up One Balance billing again with your browser in a private or incognito mode. |