Canada Post One Balance

Details about ShipStation's Canada Post One Balance integration. Includes requirements, connection process, features, and integration notes.

With Canada Post One Balance, there is no need to open your own Canada Post Express account. Instead, you can start creating Canada Post labels as soon as you enter your billing details into ShipStation. Additionally, Canada Post One Balance offers discounted rates compared to the rates you would receive with your own Canada Post account.

Canada Post One Balance includes both domestic and international services.

Canada Post Service Delays

Canada Post may experience delays due to staff shortages caused by the rapid spread of the COVID-19 virus.

Please visit the Canada Post COVID-19 updates page for the most recent information about service disruptions and other related news.

Set Up Billing for ShipStation One Balance

ShipStation One Balance is automatically part of your ShipStation account, but you'll need to provide billing information before you can create any labels or add insurance to your shipments. Funds for ShipStation One Balance are managed directly in ShipStation.

You'll be prompted to add your billing information the first time you attempt to create a label, or you can follow the steps below to add the billing information in advance:

  1. Click the Set up carriers button.

    SET_SHP_Carriers_CA-OneBalance-Setup_MRK.png
  2. Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.

This billing method will apply funds to the one balance used to purchase labels through ShipStation One Balance. Charges to add funds to the balance will appear on your credit card reports with the description “STAMPS."

Enable Auto-Funding For a Seamless Experience

We recommend using auto-funding to ensure the balance never falls below a set threshold amount.

Update Payment Method

To change the payment method and billing address for your ShipStation One Balance accounts:

  1. Click the settings option for the account.

    SET_SHP_Carriers_OneBalanceSettingsIcon-CA_MRK.png
  2. Select Update payment method.

  3. Enter your billing details and click Save changes.

Payment Method is for Postage Only

Your ShipStation One Balance billing information is only used for postage purchases. You can update your billing information for your ShipStation subscription and Shipsurance fees in your Subscription Settings.

Available Features for Canada Post One Balance Integration

ShipStation's integration with Canada Post One Balance supports the following standard features and services:

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

Additional Details About the Canada Post One Balance™ Integration

  • Canada Post One Balance™ does not support scheduled pickups. This service is only available with a regular Canada Post account.

  • If you need to void a Canada Post One Balance™ label, you must do so within 15 days of creating the label to receive a refund back to your balance.

  • There is a 60-minute waiting period before you can void an un-manifested label.

  • Canada Post One Balance™ does not support Pay-On-Use Return labels.

  • To receive a refund on any unused funds in your One Balance account, you must contact ShipStation support and request your One Balance account be cancelled. You will then receive a refund on your balance in 6-8 weeks.

    We cannot issue partial refunds on your balance. If you wish to continue using One Balance to purchase shipping labels, simply use the balance available in your account.

Troubleshooting Tips for Canada Post One Balance

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Unable to save info for billing/setup when you first configure. The Finish Setup button disappears when attempting to save.

What to do: Try clearing your web browser's cache. Then, try setting up One Balance billing again with your browser in a private or incognito mode.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.