Details about Canada Post from ShipStation. Includes requirements, connection process, features, and integration notes.
With Canada Post from ShipStation, there is no need to open your own Canada Post Express account. Instead, you can start creating Canada Post labels as soon as you enter your billing details into ShipStation. Additionally, Canada Post from ShipStation offers discounted rates compared to the rates you would receive with your own Canada Post account.
Canada Post from ShipStation includes both domestic and international services.
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Activate ShipStation Carriers by adding your payment method.
You'll be prompted to enter your payment method the first time you attempt to create a label with any ShipStation Carrier, or you can add in advance in either your Carrier settings or Payments & Subscription settings.
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Add funds to your ShipStation Balance.
All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.
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Valid recipient phone numbers required for all international shipments.
Activating ShipStation Carriers requires adding your label payment method and agreeing to the carriers' Terms of Service. Once activated, you'll have access to all of the carriers available for your account's country.
To activate ShipStation Carriers:
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Click the Get Started button.
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Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.
Once completed, you can add funds to your ShipStation Balance and create labels with ShipStation Carriers.
Enable Auto-Funding For a Seamless Experience
We recommend enabling auto-funding to ensure your balance always has the funds for your label purchase needs.
ShipStation will sometimes add new carriers to the ShipStation Carriers roster! If you have already activated ShipStation Carriers and would like to start using the new carrier's services, you just need to update your ShipStation Carriers settings and agree to the new carrier's Terms of Service.
Go to Settings > Shipping > Carriers and click the Update button.
Agree to the new carrier's terms and you're done! You can immediately start creating labels with the new carrier.
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Canada Post's new API limits Customs Descriptions to 45 characters. or fewer.
When a customs description exceeds the limit, you will be unable to create labels. Instead, the following error will return: /rs/0004597532-8157624/0004597532/shipment: cvc-simple-type 1: element {http://www.canadapost.ca/ws/shipment-v8}customs-description is not a valid instance of the element type. Value is 'ZEBCO QUANTUM XP318-02 HANDLE ASSEMBLY (BLACK)'
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Canada Post’s new API also limits SKU length to 15 characters or fewer.
The SKU is optional but preferred for use with customs declarations.
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Canada Post from ShipStation does not support scheduled pickups. Scheduled pickups are only available when you connect your own Canada Post account.
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If you need to void a Canada Post from ShipStation label, you must do so within 15 days of creating the label to receive a refund back to your balance.
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There is a 60-minute waiting period before you can void an un-manifested label.
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Canada Post from ShipStation does not support Pay-On-Use Return labels.
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To receive a refund on any unused funds in your ShipStation balance, you must contact ShipStation support and request your ShipStation Balance be cancelled. You will then receive a refund on your balance in 6-8 weeks.
We cannot issue partial refunds on your balance. If you wish to continue using ShipStation Carriers, simply use the balance available in your account.
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Canada Post COVID-19 service delays: Please visit the Canada Post COVID-19 updates page for the most recent information about service disruptions and other related news
Here are some common issues, potential causes, and troubleshooting tips.
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Issue |
How to Troubleshoot or Resolve |
|---|---|
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Unable to save payment details during the initial setup. The Finish Setup button disappears when attempting to save. |
What to do: Try clearing your web browser's cache. Then, try adding your payment method again with your browser in a private or incognito mode. |