For legal reasons, there are some restricted words and terms when sending SMS notifications to your customers. Products and Company Names containing the words or types of words listed below will be unable to use the SMS notification feature.
Restricted terminology includes:
Cannabis, CBD, and related terms
Hate speech, harassment, exploitative, abusive, or any communications that originate from a hate group.
In particular, SMS messages related to the sale of cannabis and prescription medication are considered illegal in the United States under Federal Law. CBD is not legal in all states so it is not permissible to send SMS messages related to CBD products.
ShipStation will disable the SMS notification feature for accounts that ship CBD, or cannabinoid products or otherwise violate the restrictions. Learn more about SMS Tracking Notifications in ShipStation.