Details about ShipStation's Canpar Express One Balance integration. Includes requirements, connection process, features, and integration notes.
Canpar Express One Balance is a postage provider from ShipStation that allows you to start creating Canpar Express labels as soon as you enter your billing details. No need to start your own Canpar Express account and connect to ShipStation. Canpar Express One Balance ships to virtually all points accessible by public roads in all ten provinces of Canada.
Available only in latest version of ShipStation!
Canpar Express One Balance is not available with ShipStation Legacy. Upgrade to the latest version of ShipStation to take advantage of this integration!
ShipStation One Balance is automatically part of your ShipStation account, but you'll need to provide billing information before you can create any labels or add insurance to your shipments. Funds for ShipStation One Balance are managed directly in ShipStation.
You'll be prompted to add your billing information the first time you attempt to create a label, or you can follow the steps below to add the billing information in advance:
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Click the Set up carriers button.
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Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.
This billing method will apply funds to the one balance used to purchase labels through ShipStation One Balance. Charges to add funds to the balance will appear on your credit card reports with the description “STAMPS."
Enable Auto-Funding For a Seamless Experience
We recommend using auto-funding to ensure the balance never falls below a set threshold amount.
To change the payment method and billing address for your ShipStation One Balance accounts:
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Click the settings option for the account.
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Select Update payment method.
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Enter your billing details and click Save changes.
Payment Method is for Postage Only
Your ShipStation One Balance billing information is only used for postage purchases. You can update your billing information for your ShipStation subscription and Shipsurance fees in your Subscription Settings.
Canpar Express One Balance supports these standard features:
ShipStation's integration with Canpar Express One Balance includes these additional features:
|
Feature |
Description |
|---|---|
|
All services, by default, are SIGNATURE REQUIRED |
Canpar Express One Balance will always attempt to obtain a signature for shipments. |
|
Schedule a Pick up |
You can schedule a pickup via the Canpar Express Pick up on Demand scheduler. |
ShipStation manages all missing or damage claims for shipments sent with Canpar Express One Balance. Do not contact Canpar Express support to file a claim.
To file a claim for a missing or damaged shipment:
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Click this link to access the claim form: Canpar Express One Balance Claim.
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Fill in all the required fields and submit the form when complete.
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Canpar One Balance™ does not support scheduling pickups with the ShipStation pickup scheduler. However, you can schedule pickups with the Canpar Express Pick up on Demand scheduler.
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You cannot void labels after they have been manifested.
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ShipStation only supports the thermal label layout (4" x 6"), not the integrated label layout (8.5" x 11").
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No support for a Ship To address line 3. However, your Ship From can have address line 3.
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Canpar does not support the Company Name field.
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Carrier Insurance Rate Fee not included in the estimated rate or in the Rate Feed
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To receive a refund on any unused funds in your One Balance account, you must contact ShipStation support and request your One Balance account be cancelled. You will then receive a refund on your balance in 6-8 weeks.
We cannot issue partial refunds on your balance. If you wish to continue using One Balance to purchase shipping labels, simply use the balance available in your account.
Here are some common issues, potential causes, and troubleshooting tips.
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Issue |
How to troubleshoot or resolve |
|---|---|
|
Unable to save info for billing/setup when you first configure. The Finish Setup button disappears when attempting to save. |
What to do: Try clearing your web browser's cache. Then, try setting up One Balance billing again with your browser in a private or incognito mode. |