Details about ShipStation's Canpar Express One Balance integration. Includes requirements, connection process, features, and integration notes.
Canpar Express One Balance is a postage provider from ShipStation that allows you to start creating Canpar Express labels as soon as you enter your billing details. No need to start your own Canpar Express account and connect to ShipStation. Canpar Express One Balance ships to virtually all points accessible by public roads in all ten provinces of Canada.
Available only in latest version of ShipStation!
Canpar Express One Balance is not available with ShipStation Legacy. Upgrade to the latest version of ShipStation to take advantage of this integration!
Connection Requirements:
-
Complete your One Balance account setup in ShipStation.
(You must set up your One Balance account before you can add a One Balance carrier.)
Before you can create labels with a ShipStation One Balance™ carrier, you'll need to add your billing information. Once your billing information has been added, you can start creating labels and adding funds to your balance.
-
Click the Set up carriers button.
-
Click Continue Setup.
-
Enter your payment and location information in the Payment tab, then click Continue Setup.
-
Review the carrier Terms of Service, then check the box next to "I have read and agree to the following terms of service."
Click Finish Setup.
This billing method will apply funds to the balance used to purchase labels through ShipStation One Balance™. Charges to add funds to the balance will appear on your credit card reports with the description “STAMPS."
Enable Auto-Funding For a Seamless Experience
We recommend using auto-funding to ensure the balance never falls below a set threshold amount.
Canpar Express One Balance supports these standard features:
ShipStation's integration with Canpar Express One Balance allows for these additional features:
Feature |
Description |
|---|---|
All services, by default, are SIGNATURE REQUIRED |
By default, Canpar Express One Balance will always attempt to obtain a signature for shipments. |
Schedule a Pick up |
Canpar Express One Balance offers a Pick up on Demand scheduler. |
Void labels |
You only can void Canpar labels before you create manifests or End of Day forms. |
ShipStation manages all missing or damage claims for shipments sent with Canpar Express One Balance. Do not contact Canpar Express support to file a claim.
To file a claim for a missing or damaged shipment:
Click this link to access the claim form: Canpar Express One Balance Claim.
Fill in all the required fields and submit the form when complete.
Canpar One Balance™ does not support scheduled pickups.
ShipStation only supports the thermal label layout (4" x 6"), not the integrated label layout (8.5" x 11").
No support for a Ship To address line 3. (Ship From does have address line 3.)
Canpar does not support the Company Name field.
Carrier Insurance Rate Fee not included in the estimated rate or in the Rate Feed
-
To receive a refund on any unused funds in your One Balance account, you must contact ShipStation support and request your One Balance account be cancelled. You will then receive a refund on your balance in 6-8 weeks.
We cannot issue partial refunds on your balance. If you wish to continue using One Balance to purchase shipping labels, simply use the balance available in your account.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
Unable to save info for billing/setup when you first configure. The Finish Setup button disappears when attempting to save. |
Try clearing your web browser's cache. Then, try setting up One Balance billing again with your browser in a private or incognito mode. |