Details about Canpar Express from ShipStation. Includes requirements, connection process, features, and integration notes.
Canpar Express from ShipStation is a shipping carrier included with your ShipStation account. There is no need to start your own Canpar Express account to use with ShipStation. Canpar Express from ShipStation ships to virtually all points accessible by public roads in all ten provinces of Canada.
Not Available in ShipStation Legacy
Canpar Express from ShipStation is not available with ShipStation Legacy. Upgrade to the latest version of ShipStation to take advantage of these services!
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Activate ShipStation Carriers by adding your payment method.
You'll be prompted to enter your payment method the first time you attempt to create a label with any ShipStation Carrier, or you can add in advance in either your Carrier settings or Payments & Subscription settings.
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Add funds to your ShipStation Balance.
All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.
Activating ShipStation Carriers requires adding your label payment method and agreeing to the carriers' Terms of Service. Once activated, you'll have access to all of the carriers available for your account's country.
To activate ShipStation Carriers:
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Click the Get Started button.
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Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.
Once completed, you can add funds to your ShipStation Balance and create labels with ShipStation Carriers.
Enable Auto-Funding For a Seamless Experience
We recommend enabling auto-funding to ensure your balance always has the funds for your label purchase needs.
ShipStation will sometimes add new carriers to the ShipStation Carriers roster! If you have already activated ShipStation Carriers and would like to start using the new carrier's services, you just need to update your ShipStation Carriers settings and agree to the new carrier's Terms of Service.
Go to Settings > Shipping > Carriers and click the Update button.
Agree to the new carrier's terms and you're done! You can immediately start creating labels with the new carrier.
Canpar Express from ShipStation supports these standard features:
Canpar Express from ShipStation includes these additional features:
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Feature |
Description |
|---|---|
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All services, by default, are SIGNATURE REQUIRED |
Canpar Express from ShipStation will always attempt to obtain a signature for shipments. |
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Schedule a Pickup with Canpar |
You can schedule a pickup via the Canpar Express Pick up on Demand scheduler. |
ShipStation manages all missing or damage claims for shipments sent with Canpar Express from ShipStation. Do not contact Canpar Express support to file a claim.
To file a claim for a missing or damaged shipment:
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Click this link to access the claim form: Canpar Express from ShipStation Claim.
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Fill in all the required fields and submit the form when complete.
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Canpar Express from ShipStation does not support scheduling pickups with the ShipStation pickup scheduler. However, you can schedule pickups with the Canpar Express Pick up on Demand scheduler.
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You cannot void labels after they have been manifested.
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ShipStation only supports the thermal label layout (4" x 6"), not the integrated label layout (8.5" x 11").
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There is no support for a Ship To address line 3. However, your Ship From can have address line 3.
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Canpar does not support the Company Name field.
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Carrier Insurance Rate Fee is not included in the estimated rate or in the Rate Feed
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To receive a refund on any unused funds in your ShipStation balance, you must contact ShipStation support and request your ShipStation Balance be cancelled. You will then receive a refund on your balance in 6-8 weeks.
We cannot issue partial refunds on your balance. If you wish to continue using ShipStation Carriers, simply use the balance available in your account.
Here are some common issues, potential causes, and troubleshooting tips.
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Issue |
How to Troubleshoot or Resolve |
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Unable to save payment details during the initial setup. The Finish Setup button disappears when attempting to save. |
What to do: Try clearing your web browser's cache. Then, try adding your payment method again with your browser in a private or incognito mode. |