General details about ShipStation One Balance™: Explanation of program, how to set up billing, plus available features and services.
ShipStation One Balance™ (ShipStation OB™) gives you one balance of funds to purchase labels from the available ShipStation OB™ carriers. Instead of purchasing labels and managing payments to multiple postal accounts, use just one balance for all labels.
Just as one wallet holds multiple credit cards, ShipStation OB™ acts like a single postage account in ShipStation. You'll also receive our select preferred rates for services from the included carriers. There’s no need to create individual accounts for each carrier you might wish to use. With ShipStation OB™, just set up your preferred billing method and start purchasing labels.
For details about using ShipStation OB™ with our current partners, review the articles linked below (or in the article list on the left side of this page):
Before you can create labels with a ShipStation One Balance™ carrier, you'll need to add your billing information. Once your billing information has been added, you can start creating labels and adding funds to your balance.
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Click the Set up carriers button.
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Click Continue Setup.
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Enter your payment and location information in the Payment tab, then click Continue Setup.
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Review the carrier Terms of Service, then check the box next to "I have read and agree to the following terms of service."
Click Finish Setup.
This billing method will apply funds to the balance used to purchase labels through ShipStation One Balance™. Charges to add funds to the balance will appear on your credit card reports with the description “STAMPS."
Enable Auto-Funding For a Seamless Experience
We recommend using auto-funding to ensure the balance never falls below a set threshold amount.
To change the payment method and billing address for your ShipStation One Balance accounts:
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Click the settings option for the account.
Select Update Payment Method.
Enter your billing details and click Update Payment.
Payment Method is for Postage Only
Your ShipStation One Balance billing information is only used for postage purchases. You can update your billing information for your ShipStation subscription and Shipsurance fees in your Subscription Settings.
ShipStation One Balance™ supports the following standard features:
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Canpar Express One Balance |
Canada Post One Balance |
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End of Day (Electronic) |
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ShipStation One Balance™ allows for the following additional features:
Discounted Rates: All carriers available with ShipStation One Balance™ include access to pre-negotiated discounted rates.
Scheduled Pickups: After creating ShipStation One Balance™ shipping labels in ShipStation, you can schedule a pickup for the next day through the Shipments tab.
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Prepaid postage: All shipments created using ShipStation One Balance™ are prepaid using the ShipStation OB™ account balance.
Add Funds to your Account Balance
The ShipStation OB™ balance is managed by Stamps.com, but you can add funds to the account directly in ShipStation. Set up auto-funding so you always have funds available to create shipping labels.
The following shipping services are available when using ShipStation One Balance™:
Domestic Services
Canpar Express One Balance |
Canada Post One Balance |
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International Services
Canpar Express One Balance |
Canada Post One Balance |
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Not Yet Available |
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ShipStation One Balance™ does not support scheduled pickups. If the carrier supports this service, please use your regular account for scheduled pickups.
ShipStation manages all billing requests for ShipStation One Balance™. To submit a request about billing, contact ShipStation's Support Team.
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To receive a refund on any unused funds in your One Balance account, you must contact ShipStation support and request your One Balance account be cancelled. You will then receive a refund on your balance in 6-8 weeks.
We cannot issue partial refunds on your balance. If you wish to continue using One Balance to purchase shipping labels, simply use the balance available in your account.
If you need to void a Canada Post One Balance label, you must do so within within 15 days of label creation.
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Post-shipping adjustments may occur with Canpar Express from ShipStation One Balance™ if actual package details (weight and dimensions) do not match the package details used to print the label. These adjustments are automatically deducted from your account balance with ShipStation One Balance™.
Canpar Express uses dimensional weight (DIM), which requires package dimensions in addition to the weight to calculate properly. If you do not include package dimensions, Canpar Express may apply an adjustment to your balance for the difference in the label cost after the shipment has been delivered.
To view any adjustments that have been applied to your account, log into your Stamps.com account, go to the
Reports > Balancespage, and set the Report Type to Transactions.
Here are some common issues, potential causes, and troubleshooting tips.
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How to troubleshoot or resolve |
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Unable to save info for billing/setup when you first configure. The Finish Setup button disappears when attempting to save. |
Try clearing your web browser's cache. Then, try setting up One Balance billing again with your browser in a private or incognito mode. |