ShipStation One Balance™

Explains ShipStation carriers program, how to set up billing, and available features & services.

ShipStation One Balance gives you one balance of funds to purchase labels from any of ShipStation's included carriers in Canada. Instead of purchasing labels with and managing payments for multiple postal accounts, use just one balance for all your labels.

Just as one wallet holds multiple credit cards, ShipStation contains multiple included carriers, with funds managed in a single postage account. You'll also receive our select preferred rates for services from the included carriers. There’s no need to create individual accounts for each carrier you might wish to use. With ShipStation, just set up your preferred billing method and start purchasing labels.

For more details about each included carrier, review the articles linked here:

Set Up Billing for ShipStation One Balance

ShipStation One Balance is automatically part of your ShipStation account, but you'll need to provide billing information before you can create any labels or add insurance to your shipments. Funds for ShipStation One Balance are managed directly in ShipStation.

You'll be prompted to add your billing information the first time you attempt to create a label, or you can follow the steps below to add the billing information in advance:

  1. Click the Set up carriers button.

    SET_SHP_Carriers_CA-OneBalance-Setup_MRK.png
  2. Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.

This billing method will apply funds to the one balance used to purchase labels through ShipStation One Balance. Charges to add funds to the balance will appear on your credit card reports with the description “STAMPS."

Enable Auto-Funding For a Seamless Experience

We recommend using auto-funding to ensure the balance never falls below a set threshold amount.

Update Payment Method

To change the payment method and billing address for your ShipStation One Balance accounts:

  1. Click the settings option for the account.

    SET_SHP_Carriers_OneBalanceSettingsIcon-CA_MRK.png
  2. Select Update payment method.

  3. Enter your billing details and click Save changes.

Payment Method is for Postage Only

Your ShipStation One Balance billing information is only used for postage purchases. You can update your billing information for your ShipStation subscription and Shipsurance fees in your Subscription Settings.

Available Features for ShipStation One Balance™

ShipStation One Balance™ supports the following standard features:

Additional Features for ShipStation One Balance™

ShipStation One Balance™ includes following additional features:

  • Discounted Rates: All carriers available with ShipStation One Balance™ include access to pre-negotiated discounted rates.

  • Scheduled Pickups: After creating ShipStation One Balance™ shipping labels in ShipStation, you can schedule a pickup for the next day through the Shipments tab.

  • Prepaid postage: All shipments created using ShipStation One Balance™ are prepaid using the ShipStation OB™ account balance.

    Add Funds to your Account Balance

    The ShipStation OB™ balance is managed by Stamps.com, but you can add funds to the account directly in ShipStation. Set up auto-funding so you always have funds available to create shipping labels.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

Available Services with ShipStation One Balance™

The following shipping services are available when using ShipStation One Balance™:

Domestic Services

Canpar Express One Balance

Canada Post One Balance

  • Single Ground

  • Multiple Ground

  • Single Select

  • Multiple Select

  • Single Express

  • Multiple Express

  • Priority

  • Xpresspost

  • Expedited Parcel

  • Regular Parcel

International Services

Canpar Express One Balance

Canada Post One Balance

Not Yet Available

  • Xpresspost - USA

  • Expedited Parcel - USA

  • Tracked Packet - USA

  • Small Packet - USA

  • Xpresspost International

  • International Parcel Air

  • International Parcel Surface

  • Priority Worldwide Envelope Intl

  • Priority Worldwide Pak Intl

  • Priority Worldwide Parcel Intl

  • Tracked Packet International

  • Small Packet International Air

Notes about ShipStation One Balance

  • ShipStation One Balance does not support scheduled pickups. If the carrier supports this service, please use your regular account for scheduled pickups.

  • ShipStation manages all billing requests for ShipStation One Balance. To submit a request about billing, contact ShipStation's Support Team.

  • To receive a refund on any unused funds in your One Balance account, you must contact ShipStation support and request your One Balance account be cancelled. You will then receive a refund on your balance in 6-8 weeks.

    We cannot issue partial refunds on your balance. If you wish to continue using One Balance to purchase shipping labels, simply use the balance available in your account.

  • If you need to void a Canada Post One Balance label, you must do so within 15 days of label creation.

  • Post-shipping adjustments may occur with Canpar Express from ShipStation if actual package details (weight and dimensions) do not match the package details used to print the label. These adjustments are automatically deducted from your ShipStation account balance.

    • Canpar Express uses dimensional weight (DIM), which requires package dimensions in addition to the weight to calculate properly. If you do not include package dimensions, Canpar Express may apply an adjustment to your balance for the difference in the label cost after the shipment has been delivered.

Dimensional weight, also known as volumetric weight, is a pricing technique for commercial transport (including courier and postal services) of larger packages with a lighter weight. DIM weight uses an estimated weight calculated from the length, width, and height of a package divided by a specific divisor determined by the carrier.

If DIM weight applies to your package, the carrier will compare the DIM weight and actual weight and charge the higher of the two for the label.

Troubleshooting Tips for ShipStation One Balance

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Unable to save info for billing/setup when you first configure. The Finish Setup button disappears when attempting to save.

What to do: Try clearing your web browser's cache. Then, try setting up One Balance billing again with your browser in a private or incognito mode.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

Dimensional weight, also known as volumetric weight, is a pricing technique for commercial transport (including courier and postal services) of larger packages with a lighter weight. DIM weight uses an estimated weight calculated from the length, width, and height of a package divided by a specific divisor determined by the carrier.

If DIM weight applies to your package, the carrier will compare the DIM weight and actual weight and charge the higher of the two for the label.