ShipStation One Balance™

General details about ShipStation One Balance™: Explanation of program, how to set up billing, plus available features and services.

ShipStation One Balance™ (ShipStation OB™) gives you one balance of funds to purchase labels from the available ShipStation OB™ carriers. Instead of purchasing labels and managing payments to multiple postal accounts, use just one balance for all labels.

Just as one wallet holds multiple credit cards, ShipStation OB™ acts like a single postage account in ShipStation. You'll also receive our select preferred rates for services from the included carriers. There’s no need to create individual accounts for each carrier you might wish to use. With ShipStation OB™, just set up your preferred billing method and start purchasing labels.

For details about using ShipStation OB™ with our current partners, review the articles linked below (or in the article list on the left side of this page):

Set Up Billing for ShipStation One Balance™

Funds for ShipStation One Balance™ are managed through your Stamps.com account. If you've already entered your billing information for the Stamps.com account in ShipStation, there's nothing else you need to do to set up billing for ShipStation One Balance™.

If you do not have a Stamps.com account, or if you haven't entered billing details yet, you'll be prompted to add your billing details the first time you attempt to create a label with ShipStation One Balance. Or, you can follow the steps below to enter the details in advance:

  1. Click the Set up carriers button.

    SET_Carriers_CA-OneBalance-Setup_MRK.png
  2. Enter your billing details for the account and agree to terms and conditions.

This billing method will apply funds to the one balance used to purchase labels through ShipStation One Balance™. Charges to add funds to the balance will appear on your credit card reports with the description “STAMPS."

Enable Auto-Funding For a Seamless Experience

We recommend using auto-funding to ensure the balance never falls below a set threshold amount.

Update Payment Method

To change the payment method and billing address for your ShipStation One Balance accounts:

  1. Click the settings option for the account.

    SET_SHP_Carriers_OneBalanceSettingsIcon-CA_MRK.png
  2. Select Update Payment Method.

  3. Enter your billing details and click Update Payment.

Payment Method is for Postage Only

Your ShipStation One Balance billing information is only used for postage purchases. You can update your billing information for your ShipStation subscription and Shipsurance fees in your Subscription Settings.

Available Features for ShipStation One Balance™

ShipStation One Balance™ supports the following standard features:

Additional Features

ShipStation One Balance™ allows for the following additional features:

  • Discounted Rates: All carriers available with ShipStation One Balance™ include access to pre-negotiated discounted rates.

  • Scheduled Pickups: After creating ShipStation One Balance™ shipping labels in ShipStation, you can schedule a pickup for the next day through the Shipments tab.

  • Prepaid postage: All shipments created using ShipStation One Balance™ are prepaid using the ShipStation OB™ account balance.

    Add Funds to your Account Balance

    The ShipStation OB™ balance is managed by Stamps.com, but you can add funds to the account directly in ShipStation. Set up auto-funding so you always have funds available to create shipping labels.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Available Services with ShipStation One Balance™

The following shipping services are available when using ShipStation One Balance™:

Domestic Services

Canpar Express One Balance

Single Ground

Multiple Ground

Single Select

Multiple Select

Single Express

Multiple Express

International Services

Canpar Express One Balance

Not Yet Available

Notes about ShipStation One Balance™

  • Post-shipping adjustments may occur with Canpar Express from ShipStation One Balance™ if actual package details (weight and dimensions) do not match the package details used to print the label. These adjustments are automatically deducted from your account balance with ShipStation One Balance™.

    • Canpar Express uses dimensional weight (DIM), which requires package dimensions in addition to the weight to calculate properly. If you do not include package dimensions, Canpar Express may apply an adjustment to your balance for the difference in the label cost after the shipment has been delivered.

    To view any adjustments that have been applied to your account, log into your Stamps.com account, go to the Reports > Balances page, and set the Report Type to Transactions.

  • ShipStation handles all billing requests for ShipStation One Balance™. To submit a request about billing, contact ShipStation's Support Team.

  • If you remove or cancel your Canpar One Balance account,contact Stamps.com Support to request a refund of the remaining balance on the account.

Dimensional weight, also known as volumetric weight, is a pricing technique for commercial transport (including courier and postal services) of larger packages with a lighter weight. DIM weight uses an estimated weight calculated from the length, width, and height of a package divided by a specific divisor determined by the carrier.

If DIM weight applies to your package, the carrier will compare the DIM weight and actual weight and charge the higher of the two for the label.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Dimensional weight, also known as volumetric weight, is a pricing technique for commercial transport (including courier and postal services) of larger packages with a lighter weight. DIM weight uses an estimated weight calculated from the length, width, and height of a package divided by a specific divisor determined by the carrier.

If DIM weight applies to your package, the carrier will compare the DIM weight and actual weight and charge the higher of the two for the label.