How you file an insurance claim depends on the type of insurance you added to the shipment.
If you added Shipsurance to your shipment, you can file the claim directly through ShipStation. Just click the Shipsurance link for the shipment record in the Shipments grid and follow the onscreen instructions.
The Shipsurance account used must be the account created through ShipStation and billed through the payment method used for your ShipStation subscription. If you have linked a personal Shipsurance account to ShipStation, you must file your Shipsurance claim directly through your Shipsurance account portal.
If you are unsure if you are using a ShipStation or personal Shipsurance account, go to
Settings > Shipping > Insurance. If there is no Add Funds option for Shipsurance, then it is a personal account.