Can I use my own carrier rates?

Yes! Once you connect your own carrier, any negotiated rates you have with your carrier will automatically appear as the rate in ShipStation.

Additional Fees May Apply

When shipping with your own carrier accounts or negotiated rates, you may incur additional fees depending on your plan level and account home country.

  • 🇺🇸 🇨🇦 For US and Canada-based accounts:

    • Starter through Enterprise accounts require the Your Carriers add-on before you can connect your own carrier accounts. The fee to use your own carrier accounts varies by subscription plan.

    • High Volume accounts do not require the Your Carriers add-on, but will incur a per-shipment fee that will be invoiced to your account monthly.

  • For accounts in all other regions, each shipment created using your own carrier accounts (rather than ShipStation's included carriers) will incur a per-shipment fee that will be invoiced to your account monthly. The specific fee will vary based on your account's subscription plan.

Review our Shipment Fees by Plan help article for details.

FedEx Negotiated Rates

For FedEx accounts with negotiated rates, the rates will appear only after you have created your first label in ShipStation.

UPS Negotiated Rates

For UPS accounts, you must enable negotiated rates in ShipStation first.

Go to Settings > Shipping > Carriers > Your Carriers. Click the action menu and choose Carrier Settings. Check the Enable Negotiated Rates option and enter the requested details from your most recent invoice. Then, click Confirm.

  • To enable negotiated rates for UPS, you must have an invoice for that UPS account.

  • If you do not yet have an invoice, ShipStation will display the standard rates. However, regardless of the rate displayed by ShipStation, UPS will invoice you at the rate you have agreed upon. Once you receive a UPS invoice, enable negotiated rates in ShipStation and enter your invoice details. ShipStation will then display the negotiated rates.

  • If you negotiate new rates for your contract with UPS, you must re-enter your invoice details (follow the steps above) for ShipStation to reflect these new rates.

  • 🇦🇺 🇳🇿For UPS accounts in Australia or New Zealand, add three leading zeroes to the invoice number and use 0000 as the Control ID.