Currency is handled a bit differently depending on whether you are on the new or legacy ShipStation layout.
In ShipStation's new layout, imported orders will display the currency indicated by the store's currency designation. For example, if you have an EU and US store connected to the same ShipStation account, the orders from the EU store will display as Euro (€) and US orders will display as US dollars ($).
The integer for the amount displayed in ShipStation will reflect the integer sent to ShipStation from the store, always. ShipStation does not perform any currency conversions at any point.
In ShipStation's Legacy layout, all monetary amounts imported into your ShipStation account are treated as the native currency of your account's home country. ShipStation displays the integer sent by your store but does not account for a currency designation that differs from your ShipStation account's home country.
For ShipStation accounts based in Canada, all monetary values imported into ShipStation from your selling channels and carriers, or the values displayed on your customs declarations, are treated as CAD amounts.
Regardless of which layout you are using, ShipStation does not perform any currency conversion at this time. ShipStation only displays the integers transmitted to ShipStation by the selling channel. If currency conversion is needed, it will need to be done prior to the orders importing into ShipStation.
Use Product Defaults to Override Imported Values
If the item amounts imported from your selling channel do not reflect the item cost that should print on your packing slips or customs forms, and they cannot be converted prior to importing, use ShipStation's Product Defaults to set the item prices to what they should be in the native currency of your ShipStation account.
The Product Defaults will override the item prices imported from the selling channel, which will allow the customs declarations to reflect the correct item costs and match the item prices printed on the shipment's packing slip.
We're interested in your thoughts on how to improve how currency works in ShipStation! Please leave your feedback on our International Currency Product Feedback thread.