How are shipments calculated?

Each ShipStation plan level, with the exception of our Enterprise Plan, is limited to a certain number of shipments per monthly billing cycle:

*If you ship over 7,500 shipments per month, contact our sales team to discuss our custom pricing options.

Shipments include shipments, returns, and fulfillments. Fulfillments include orders sent to FBA or Shipwire, as well as orders that are Marked as Shipped in ShipStation.

You can view each of these in your Shipments tab under their individual sections in the left-hand sidebar.

Your shipment limit will reset when your new billing cycle starts, not based on the calendar month. For example, if you are billed on the 10th of every month, your shipments from the 10th of last month to the 9th of this month count towards your monthly allowance.

To find out your billing cycle, go to Settings > Account > Subscription. In the Current Subscription section, the date of your next invoice is when your billing cycle starts.

To calculate how many shipments you have made in your billing cycle, go to the Shipments tab. Set a Ship Date filter for the date range of your billing cycle and the number of shipments will display on the bottom left of your Shipments grid.