Each ShipStation plan level, except our High Volume Plan, is limited to a certain number of shipments per monthly billing cycle:
|
Plan |
Shipments |
|---|---|
|
Starter |
50 |
|
Bronze |
500 |
|
Silver |
1000 |
|
Gold |
2000 |
|
Platinum |
5000 |
|
Enterprise |
7,500 |
|
High Volume |
Unlimited* |
*If you ship over 7,500 shipments per month, contact our sales team to discuss our custom pricing options.
What counts as a shipment?
-
Any shipping label generated through ShipStation (including return labels)
-
Any orders sent via ShipStation to a fulfillment provider (like FBA or Shipwire)
-
Any orders that are Marked as Shipped in ShipStation
Reprinting an existing shipping label is not counted as an additional shipment, but re-shipping an order (as in generating a new label) is counted as a separate shipment.
Voided Labels and Orders Unmarked as Shipped
If you have voided labels or restored orders Marked as Shipped, these will not count toward your shipment limit.
How can I calculate my shipments for the month?
Your shipment limit resets on the first day of your billing cycle rather than the first day of the calendar month. For example, if you are billed on the 10th of every month, your shipments from the 10th of the prior month to the 9th of the current month count towards your monthly shipment limit.
To discover your billing cycle dates:
-
Go to
Settings > Account > Payment & Subscription. -
Choose Past Invoices.
The date shown in the Date column is the first day of your billing cycle.
To view how many shipments you have in your current billing cycle:
-
Go to the Shipments tab and make sure you are viewing the Recent section.
-
Set a Ship Date filter for the first day of your billing cycle and the current day.
The number of shipments will display on the bottom left of your Shipments grid.
Multi-Package Shipments
Multi-Package labels only count as one shipment toward your shipment limit.
-
Open the Fulfillments section of your Shipments tab and set the same Ship Date filter as the previous step.
-
Add the total from Recents and Fulfillments together to get your current shipment count.
Filter to View Shipments by Carrier
If you'd like to further refine your view to see how many shipments you have for a specific carrier, add the Carrier filter and select which carrier(s) you'd like to view.