What's New in ShipStation?

We want to keep you up to date as we release new features and update ShipStation's functionality. This release information highlights what's new or changed in ShipStation recently.

Updated Functionality

The following enhancements have been released for existing ShipStation features:

Edit Pickup Contact

You can now edit and remove Pickup Contacts from the Pickup section on the Shipments tab.

Red box highlights Schedule a Pickup button. Arrow points to options in Dropdown menu.

Prior-Month Releases

The following updates were released in March of 2023 or before.

New Requirements for International Shipping to the EU

Effective March 1, 2023, the European Union has implemented new requirements for shipments entering EU member countries:

These changes are part of the EU's ICS2 reform and apply to all shipments, no matter which carrier you ship with. Failure to comply with these requirements could result in delays to your shipment as well as fines or penalty fees.

For more details about this change, how it might affect your shipping, and for answers to a few frequently asked questions, please read our recent blog post about it.

To learn how to add HS Codes to and update item descriptions in ShipStation, please read our Shipping to the EU help article.

Package Description Field Required when Shipping to Mexico

In January of 2023, the Mexican Tax Authority adopted the Carta Porte requirements, which mandate that all shipments to and within Mexico include a Package Description field that accurately describes the contents of the shipment. This description is in addition to the customs forms item descriptions and applies no matter which carrier you are shipping with.

UPS shipments to Mexico will begin requiring this field on March 20, 2023. The Mexican Tax Authority will begin enforcing Carta Porte on all shipments in Mexico on August 1, 2023.

ShipStation has added a Package Description field that will appear in your Shipping Sidebar for shipments destined to Mexico.


Please review our Shipping to Mexico help article for additional details.

ShipStation Carriers: Improved Interface

We have updated ShipStation Carriers (formerly ShipStation Carrier Services or ShipStation One Balance) for a more seamless experience enabling and managing your carrier accounts and postage fund balance. The new Shipping > Carriers settings page is available in all countries.


Admin users and users with purchasing permission will be able to view the account’s ShipStation Balance and add funds from the account drop-down menu.