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Visualsoft

How to add a Visualsoft store to ShipStation, what features are available, and other need-to-know details.

This article contains:

ShipStation's integration with Visualsoft allows us to import orders from Visualsoft's eCommerce platform and update those orders with tracking information when a label is created.

Requirements

Connection Requirements:

Order Import Requirements:

  • Must include a Ship To address.

Connect a Visualsoft store to ShipStation

Follow the steps below to connect your Visualsoft store to ShipStation:

  1. Go to Account Settings (the wrench icon in the upper right).

    V3 Closeup of Toolbar. Red box highlights the wrench icon for Settings.

  2. Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    Left-hand sidebar. Under Selling Channels, red box highlights Store Setup

  3. Click + Connect a Store or Marketplace.

    Closeup of Store Setup. Red arrow points to Connect a Store or Marketplace button.

  4. Select the Visualsoft tile.

    visualsoft_tile.png

  5. Enter the Username, Password, Client ID, and Website URL provided through the VS3 Data Integration (web service) feature.

  6. Click Connect.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features

ShipStation's integration to Visualsoft supports for the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Custom Statuses
Green checkmark. Supported feature. Yes.

Customer Emails
Green checkmark. Supported feature. Yes.

Customer Phone Numbers
Green checkmark. Supported feature. Yes.

Requested Service
Green checkmark. Supported feature. Yes.

Payment Method
Red X mark. Unsupported feature. No.

Discounts
Green checkmark. Supported feature. Yes.

Identifies Gift Orders
Red X mark. Unsupported feature. No.

Internal Notes
Red X mark. Unsupported feature. No.

Notes from Buyer
Green checkmark. Supported feature. Yes.

Order Weight
Red X mark. Unsupported feature. No.

Item Weight
Red X mark. Unsupported feature. No.

Item Images
Red X mark. Unsupported feature. No.

Item Options
Red X mark. Unsupported feature. No.

Item Warehouse Location
Red X mark. Unsupported feature. No.

Status Mappings

Status

Visualsoft Status

Awaiting Payment

Payment Failed, Order Failed from Paypal, Pending Payment

Awaiting Shipment

Processing Order, Payment Received, Payment Received From Paypal, Awaiting Dispatch

Shipped

Order Dispatched

Cancelled

Order Cancelled, Order Refunded

On Hold

Not Supported

Sent with Shipment Update

Field

Supported?

Status Update
Green checkmark. Supported feature. Yes.

Tracking Number
Green checkmark. Supported feature. Yes.

Carrier
Green checkmark. Supported feature. Yes.

Service
Red X mark. Unsupported feature. No.

Carrier Fee
Red X mark. Unsupported feature. No.

Note to Buyer
Green checkmark. Supported feature. Yes.

Item Information
Red X mark. Unsupported feature. No.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

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