C.O.D. stands for Collect Payment on Delivery. It allows for payment of a shipment to be acquired upon delivery by the carrier. If the payment is not made when delivery is attempted, the parcel will be returned to the sender.
This option is available in ShipStation if you have selected a carrier and service that supports it. Currently, C.O.D. is supported by:
When choosing the C.O.D. option, an additional inbound label is created for you to include with the outbound shipment. This is so the carrier can send you the customer's payment.
The option to add C.O.D. to a shipment is available in the Other Shipping Options panel of the Order Details in ShipStation Classic, or in the Other Shipping Options pop-up for ShipStation V3.
If the C.O.D. option is not present, then the selected service does not support this option.
You can also apply C.O.D. to orders through the bulk action menu or using automation rules.
ShipStation currently only supports C.O.D. for FedEx, UPS, and Canada Post shipments.
Cash (physical currency) is not an available payment option for UPS's C.O.D.
C.O.D. is only available for domestic shipments. Shipments to an international recipient will not allow C.O.D.
FedEx's C.O.D. payment amount may not exceed $25,000.
UPS's C.O.D. payment amount may not exceed $50,000.
Canada Post's C.O.D. payment amount may not exceed $5,000, or $1,000 if you do not have a commercial shipping contract.
C.O.D. includes a surcharge that may greatly increase the shipping rate.