How to add a Salesforce account to ShipStation, what features are available, and other need-to-know details.
Salesforce centralizes customer data so that merchants don't have to search through spreadsheets and emails for the customer data they need. The ShipStation integration with Salesforce allows us to import orders from the Salesforce platform and update those order records with tracking information when a label is created.
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An active account with Salesforce.
A custom Salesforce Domain.
You must download and implement the ShipStation package.
Accept the plug-in license agreement.
ShipStation will send you an email with instructions, including how to accept the agreement.
Scope of Support
Installing the package to your Salesforce environment is beyond ShipStation scope of support. We recommend you contact your store developer if you need assistance with the package installation process, as the process can differ based on the unique account configuration.
Order Import Requirements:
Must include a Ship To address.
The ShipStation integration with Salesforce supports the following standard features:
All fields must be mapped in the ShipStation settings in Salesforce. Fields that are not mapped will not be communicated to ShipStation, even if listed as supported on this page.
You can view the shipment records that ShipStation sends to your Salesforce account.
The Salesforce user must have the ShipStation Standard User Permission Set to view these records.
Go to the App Launcher.
Click ShipStation Shipments.
Click the drop-down arrow and select All ShipStation Shipments.
A maximum of 10,000 records can be transmitted at one time.
When posting shipment information to Salesforce, ShipStation does not update the status of the Order object. To update the Order object status, a Salesforce Admin in your account must create a Process using Process Builder. See the attached PDF guide for more details.
Splitting or Combining Salesforce order records is not supported in ShipStation at this time. If these actions are used on a Salesforce order, ShipStation may be unable to post the tracking information to the ShipStation Shipment object.
ShipStation can only create a single ShipStation Shipment object per Salesforce order. If multiple shipping labels are created for a single order, Salesforce will only retain the most recent tracking number.
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
How to troubleshoot or resolve
Your ShipStation package has an expired status and you cannot import orders.
For these non-specific order import errors,