How to update your email address, password, and reset a forgotten password.
ShipStation's My Profile page displays profile information for the user you are logged in as.
In the My Profile page, you can update your user account's full name and email address, opt in to ShipStation's weekly digest email, and change your user account's password.
Review the sections below for detailed instructions on each function.
To access your user profile, do the following:
You can update your profile's full name and email address under the Personal Information section. Please note, you cannot change your username once a user account has been added.
Enter a new name and/or email address into the appropriate fields.
Click Update Profile to save any changes.
Additionally, check the box to receive a weekly digest email from ShipStation to your profile's email address (or uncheck to stop receiving it).
Follow these steps to change your profile password when you are already logged into your account.
Enter your current password, then type and re-type your new password in the respective fields under the Change Your Password section on the My Profile page.
Click Change Password.
If you are unable to log in or are restricted from using this screen, review the section about forgotten passwords below or contact your ShipStation account administrator.
If you have forgotten your profile password, you will either need to have one of your account administrators reset the password for you, or you can logout and use the Forgot Your Password? link on the login screen.
Click Forgot My Password on the login page.
Open that email and follow the instructions to reset your ShipStation password.
If there are multiple usernames associated with the same email address, we recommend entering your username, to ensure ShipStation resets the password for the correct user.
If this process doesn't work for you, or if you don't receive the password reset email, please contact ShipStation support for assistance.
If you are an administrator on the account, you can change the password for any of your account users.
If the user you have updates is still unable to log into ShipStation, please have the account holder or authorized administrator contact support. Our support agents can help reset a user password once certain account information has been verified.
If no user is able to log in to ShipStation, please email firstname.lastname@example.org.