Create Multi-Package Labels

How to create multi-package labels with carriers that support this feature.

A multi-package shipment is a single shipment that contains multiple boxes. The shipment will consist of a master tracking number with child tracking numbers for any additional labels. ShipStation allows you to configure each box with its own weight, dimensions, and insurance settings. 

If an order needs to be contained in a single shipment but is too large or too fragile to fit into a single box, create a multi-package shipment. 

Not Supported by All Carriers and Browsers

  • If the multi-package icon is not present for the selected carrier, use the Create Another Shipment option to create additional labels after you create the first shipment.

  • Some labels may be left blank when printing multi-package labels when with certain FedEx services when using the Google Chrome browser. To resolve this issue, preview and print the label using an alternate browser.

ShipStation University Preparing Orders for Shipping Course

If learning by doing is more your style, take the ShipStation University Preparing Orders for Shipping course. The lesson videos will show you the different ways you can configure your shipments as well as how to split orders into multiple shipments or combine multiple shipments into one.

Create a Multi-Package Shipment

The Configure Shipment Widget will show the number of packages for this shipment next to the package drop-down menu.

Configure Shipment Widget. At right of Package dropdown that reads, "Multi Package", Red box highlights Plus 2, for two packages in Order

To modify any packages on this shipment, click the plus sign + to reopen the Multi-Package Shipment editor.

Click Create + Print Label to print all associated labels for the multi-package shipment. 

Multi-package labels will print the same way they do for any other shipment, only there will be more of them. Each individual package will have its own tracking number and label, but there will be a master tracking number that will track all included packages. This master tracking number will appear in the Tracking # column for the shipment and will also be the tracking number sent to your marketplace and customer.

See our Insurance Options article to learn how to apply insurance for multi-package shipments.

Send Multiple Tracking Numbers To Your Customers

ShipStation's shipment notification email will include only the master tracking number. To send the additional tracking numbers to your customers, you must do so outside of ShipStation.

Package Sets

If you regularly enter the same multi-package details over and over, consider using a Package Set to apply those details using fewer clicks.

A package set is a group of component packages that can include:

  • The number of component packages

  • Dimensions for each component package

  • The weight for each component package

  • An insured value for each component package

The set will automatically assign to the shipment and then be available to apply to future shipments under the Apply Package Set drop-down.

To apply a package set, simply choose the saved Package Set from the Apply Package Set drop-down in the Multiple-Package Shipping pop-up.

You cannot currently edit existing package sets, but you can delete them by clicking on the Apply Package Set menu and clicking the X icon next to the set name. Once deleted, the name can be used with a new package set.

Package Descriptions Cannot Be Customized

At this time, the descriptions for Package #1, Package #2, Package #3, etc cannot be customized.

Create Multi-package Labels Legacy

The process for multi-package labels differs slightly in ShipStation Legacy.

Click Create Label to print all associated labels for the multi-package shipment. 

Multi-package Tracking Numbers

While each package will have its own tracking number, only the master tracking number will appear in the Shipments tab's Tracking # field.

Package Sets

If you regularly enter the same multi-package details over and over, consider using a Package Set to apply those details using fewer clicks.

A package set is a group of component packages that can include:

  • The number of component packages

  • Dimensions for each component package

  • The weight for each component package

  • An insured value for each component package

The set will automatically assign to the shipment and then be available to apply to future shipments under the Apply Package Set drop-down.

Package Descriptions Cannot Be Customizes

At this time, the descriptions for Package #1, Package #2, Package #3, etc cannot be customized.

To apply a package set, simply choose the saved Package Set from the Apply Package Set drop-down in the Ship Multiple Packages pop-up. The following GIF illustrates the process.

GIF shows how to Apply Package Sets

You cannot currently edit existing package sets, but you can delete them by clicking on the Apply Package Set menu and clicking the blue X icon that appears when you hover over a package set in the list.

Once deleted, the name can be used with a new package set.