A reference list of the order alerts found in ShipStation and what they mean. Instructions for how to view order alerts.
Order Alerts appear as a number beside the Order Alert drop-down menu in the left-hand sidebar of your Orders screen.
Order alerts include:
Combine Order Alerts: ShipStation detects multiple orders that could be shipped together. This is the most common alert.
The customer ID and the Ship To address on the orders must match for a combine order alert to occur.
More Order Alert options are coming soon to V3!
Click the Order Alerts dropdown menu in the left-hand sidebar of your Orders screen, then click the drop-down menu option with the alerts (here, Combine Shipments).
This pop-up menu will show a list of the alerts.
From here you can click on the order to view, take the recommended action (here, Combine Shipments), or dismiss the alert(s) altogether.
Dismissing an alert will permanently dismiss it for ALL users on your account, not just the user you are logged in as.