Explains which carriers support scheduling pickups in ShipStation and how to schedule and cancel pickups in the ShipStation app.
ShipStation includes the ability to schedule a pickup for shipments that use certain carriers.
At this time, you can schedule pickups in ShipStation for the following carriers:
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DHL Express
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DHL Express from ShipStation
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Canada Post
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UPS from ShipStation
Once requested, you can also view, cancel, and resubmit the request directly in ShipStation.
Scheduling Pickups for Other Carriers
If you wish to schedule a pickup for shipments using other carriers, you must do so using the carriers' specified method.
You can now schedule a pickup for select carriers directly in ShipStation.
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The DHL Express pickup provides the same functionality as the DHL website scheduler.
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FedEx is available for FedEx Ground and FedEx Express shipments.
The Pickup option relies on the Time Zone set in the selected Ship From Location. If you have not set a Time Zone in your Ship From Locations, you may get an error when attempting to schedule a pickup in ShipStation.
Pickup Fees May Apply
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DHL Express shipments may incur a pickup fee when scheduling a pickup in ShipStation.
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FedEx may apply surcharges to pickups from residential locations or locations not associated with your FedEx Account.
To schedule a pickup for your shipments:
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Select DHL Express or FedEx from the Schedule a Pickup drop-down menu.
This option will only be available if the carrier is set up in your ShipStation account.
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Fill in the required information: Ship From location, the primary contact for this shipment, date of pickup, and time frame.
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Open shipments: The Pickup Date will default to the next day, so you might not see any Open Shipments listed. To view open shipments, change the Pickup Date to match the Ship Date on the labels.
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Scheduling a pickup for the first time: You must create a Pickup Contact. For DHL Express pickups, it must include Location Notes, even if it is simply "no notes".
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Add and edit contacts: After you create a contact, you can create additional contacts by clicking the Pickup Contact drop-down menu and selecting Add new Shipment Contact. This will create a list of contacts within the Pickup Contact drop-down.
To edit a contact, click the gear icon
next to Pickup Contact, select Edit in the popup, then make and save your changes.
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Click the Schedule Pickup button to submit the pickup.
Note
The Pickup Date will default to the next day, so you might not see any Open Shipments listed right away. To view open shipments, change the Pickup Date to match the Ship Date on the labels.
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Select Carrier Pickup from the Shipments sidebar.
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Select the checkbox next to the pickup you want to cancel.
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Click the Cancel Pickup button.
Cancelling Pickup Requests
You have until 2 AM CST on the Pickup Date to cancel or resubmit a pickup request. After 2 AM CST, you can view a read-only reminder of that day's pickup.
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Confirm your cancellation on the pop-up when prompted.
If the contact information for a carrier pickup needs to change, you can follow these steps to edit the details.
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Select the Pickup Location from the drop-down menu.
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Click the gear next to Pickup Contact.
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Select Edit in the Manage Pickup Contact pop-up next to the contact that you want to update.
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Make necessary updates and click Save Contact.
Your Pickup Contact details have been updated.
Follow these steps to remove a contact from your carrier pickups.
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Select the Pickup Location from the drop-down menu.
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Click the gear next to the Pickup Contact.
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Select Delete next to the contact you want to remove and click Done.
The contact will be removed from your Pickup Contact drop-down menu for the selected location.