Schedule a Pickup

Explains which carriers support scheduling pickups in ShipStation and how to schedule and cancel pickups in the ShipStation app.

ShipStation includes the ability to schedule a pickup for shipments that use certain carriers.

At this time, you can schedule pickups in ShipStation for the following carriers:

  • DHL Express

  • DHL Express from ShipStation

  • FedEx

  • Canada Post

  • UPS from ShipStation

Once requested, you can also view, cancel, and resubmit the request directly in ShipStation.

Scheduling Pickups for Other Carriers

If you wish to schedule a pickup for shipments using other carriers, you must do so using the carriers' specified method.

Schedule a Carrier Pickup

You can now schedule a pickup for select carriers directly in ShipStation.

  • The DHL Express pickup provides the same functionality as the DHL website scheduler.

  • FedEx is available for FedEx Ground and FedEx Express shipments.

The Pickup option relies on the time zone set in the selected Ship From Location. If you have not set a time zone in your Ship From Locations, you may get an error when attempting to schedule a pickup in ShipStation.

Pickup Fees May Apply

  • DHL Express shipments may incur a pickup fee when scheduling a pickup in ShipStation.

  • FedEx may apply surcharges to pickups from residential locations or locations not associated with your FedEx Account.

Note

The Pickup Date will default to the next day, so you might not see any Open Shipments listed right away. To view open shipments, change the Pickup Date to match the Ship Date on the labels.

Cancel a Pickup

Edit Contacts for a Carrier Pickup

If the contact information for a carrier pickup needs to change, you can follow these steps to edit the details.

  1. Select the Pickup Location from the drop-down menu.

  2. Click the gear next to Pickup Contact.

    The pickup request form with the gear icon next to Pickup Contact marked.
  3. Select Edit in the Manage Pickup Contact pop-up next to the contact that you want to update.

    The manage pickup contact popup with edit marked next to a contact entry.
  4. Make necessary updates and click Save Contact.

    The pickup contact popup shows the contact details with the Save contact button marked.

Your Pickup Contact details have been updated.

Delete a Contact for a Carrier Pickup

Follow these steps to remove a contact from your carrier pickups.

  1. Select the Pickup Location from the drop-down menu.

  2. Click the gear next to the Pickup Contact.

    The pickup request form with the gear icon next to Pickup Contact marked.
  3. Select Delete next to the contact you want to remove and click Done.

    The manage pickup contact popup shows delete marked next to a contact entry.

The contact will be removed from your Pickup Contact drop-down menu for the selected location.