Explains which carriers support scheduling pickups in ShipStation and how to schedule and cancel pickups in the ShipStation app.
ShipStation includes the ability to schedule a pickup for shipments that use certain carriers.
At this time, you can schedule pickups in ShipStation for the following carriers:
Once requested, you can also view, cancel, and resubmit the request directly in ShipStation.
Scheduling Pickups for Other Carriers
If you wish to schedule a pickup for shipments using other carriers, you must do so using the carriers' specified method.
You can now schedule a pickup for select carriers directly in ShipStation.
The DHL Express pickup provides the same functionality as the DHL website scheduler.
FedEx is available for FedEx Ground and FedEx Express shipments.
The Pickup option relies on the Time Zone set in the selected Ship From Location. If you have not set a Time Zone in your Ship From Locations, you may get an error when attempting to schedule a pickup in ShipStation.
Pickup Fees May Apply
Pickups scheduled through ShipStation are free for DHL Express via ShipStation Carrier Services.
If you ship via a private DHL Express account, you may incur a pickup fee using the steps listed below.
FedEx may apply surcharges to pickups from residential locations or locations not associated with your FedEx Account.
To schedule a pickup for your shipments:
Select DHL Express or FedEx from the Schedule a Pickup drop-down menu.
This option will only be available if the carrier is set up in your ShipStation account.
Fill in the required information: Ship From location, the primary contact for this shipment, date of pickup, and time frame.
Click the Schedule Pickup button to submit the pickup.
The Pickup Date will default to the next day so you might not see any Open Shipments listed right away. To view open shipments, change the Pickup Date to match the Ship Date on the labels.