Acumatica

How to add an Acumatica store to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.

Acumatica offers cloud-based Enterprise Resource Planning (ERP). While Acumatica's not a marketplace or selling channel, it does integrate with ecommerce channels like Magento. Think of it as middleware: a central hub for everything related to your ecommerce business. Connect Acumatica to ShipStation to act as your primary order source.

To get more information on the integration process or our implementation partners, complete this form and one of ShipStation's Channel Sales managers will contact you to discuss further.

Acumatica Requirements

Requirements to connect an Acumatica store to ShipStation:

  • You must import and publish the ShipStation customization cartridge to your Acumatica Instance. Don't have an account? Take the Free Product Tour on Acumatica's page to learn more!

  • Have your Acumatica Base URL, Username, Password, Company Name, Company ID.

  • You must use one of these supported Acumatica versions:

    • 2018 R2 (V1 Acumatica)

    • 2019 R1, 2019 R2, 2020 R1, and 2020 R2 (V2 Acumatica)

Scope of Support

Installing the cartridge to your Acumatica account is beyond ShipStation's scope of support. We recommend you contact your account developer or Acumatica consultant / VAR if you need assistance with the cartridge installation process, as the process can differ based on the unique Acumatica configuration.

To import an Acumatica shipment into ShipStation, the shipment must:

  • Be in a status that is mapped within ShipStation.

  • Include a full Ship To address.

Connect an Acumatica store to ShipStation

To connect your Acumatica store to ShipStation:

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for Acumatica Integration

ShipStation's integration with Acumatica supports the following standard features:

Common ShipStation Features

Default Status Mappings

Status

Acumatica Status

Awaiting Payment

Unpaid

Awaiting Shipment

Open

Shipped

Completed

Cancelled

Cancelled

On Hold

Hold

Sent with Shipment Update

Field

Supported?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Green checkmark. Supported feature. Yes.

Note to Buyer

Green checkmark. Supported feature. Yes.

Item Information

Green checkmark. Supported feature. Yes.

Additional Features for Acumatica

ShipStation's integration with Acumatica allows for the following additional features:

Feature

Description

Configurable Time Zone

By default, ShipStation assumes that the Acumatica store's server uses UTC as the timezone. If your Acumatica account uses a different server timezone, define it in the store's settings.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details about the Acumatica Integration

  • The shipment in Acumatica must have a package set for it in order to receive a tracking number when ShipStation sends the shipment update. If no package exists, ShipStation will still be able to update the shipment's status, but no tracking number will be available.

    Acumatic Shipment screen with Tracking number and box ID highlighted.

Acumatica Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Why is the Order Date in ShipStation different than the Order Date in Acumatica?

This usually occurs because the Acumatica server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes the Order Date to be thrown off when converting the timestamp based on time zone.

Update the store's settings so the store is using the same timezone as the server your Acumatica store is hosted on.

Why are certain orders placed late in the day not importing into ShipStation?

Similar to the issue above, this typically occurs because the Acumatica server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes our import process to inadvertently skip ahead.

Update the store's settings so the store is using the same timezone as the server your Acumatica store is hosted on.

Enterprise Resource Planning (ERP)

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information