Shipsurance

What is Shipsurance, terms and conditions, prices, and how to file an insurance claim.

Shipsurance is the discount shipping insurance provider that's integrated into ShipStation. You don't need to sign up for a Shipsurance account since it comes with your ShipStation subscription!

To add Shipsurance to a shipment, choose Shipsurance from the Insurance drop-down menu when you configure your shipment.

The credit card used for your ShipStation subscription will be used for the cost of the Shipsurance.

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ShipStation will automatically set the Insure Amt to the order total, however you can modify the insure amount as needed.

If you ever need to file an insurance claim with Shipsurance, you can also start that process within ShipStation.

Review our Shipsurance partner page for more about the insurance rates and features available. Please refer to Shipsurance's Terms and Conditions for details on restrictions and special requirements.

See our Insurance Options article to learn how to apply insurance for multi-package shipments.

Existing Shipsurance Accounts

If you have an existing Shipsurance account that you'd like to connect to ShipStation, contact ShipStation Support and we can set your ShipStation account up to use your personal account instead.

If you connect a personal Shipsurance account, you will not be able to manage Shipsurance funds through ShipStation and all claims must be filed with Shipsurance directly.

Shipsurance Coverage Details

Shipsurance works in conjunction with the default insurance coverage offered by the shipping carrier. This means Shipsurance will cover the declared value of the shipment beyond the carrier default coverage.

For example:

  • UPS covers $100 for a shipment by default. If you insure your shipment for $300, UPS would cover the first $100 of the insured value and Shipsurance would cover the remaining $200 of the shipment.

  • ShipStation will not prevent you from adding Shipsurance to a shipment and declaring the default amount or less for the service. Should this occur, your order details will show you added Shipsurance, but since the carrier is still responsible for the entire declared amount, no additional Shipsurance coverage will be added to the shipment and you will not be charged any additional fees for Shipsurance.

Shipsurance requires a minimum purchase of $10 in funds to be added to your Shipsurance account. So if Shipsurance fees are $2.40, and your balance is lower, Shipsurance will require you to add the minimum $10.00 to your account.

You can add Shipsurance to shipments with ship dates in the future, as long as you're creating the label within 48 hours of that ship date.

Not Supported with Landmark Global

Shipsurance cannot currently be used for Landmark Global shipments. If you attempt to create a label for a Landmark shipment and have set the Insurance drop-down to Shipsurance, you will receive an error. To resolve the error, set the Insurance drop-down in ShipStation to None.

Add Funds to Shipsurance

When using Shipsurance with ShipStation, you manage funds from within ShipStation.

  1. Click Add funds.

    Add Funds link highlighted on the Insurance settings page in ShipStation
  2. Enter in a minimum of $10 in the amount field and click Confirm.

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    The funds are deducted from the card you have set up in your ShipStation Subscription settings.

File a Shipsurance Claim

To file a claim with Shipsurance:

  1. Go to the Shipments tab.

  2. Locate the desired shipment on the shipments grid.

  3. Scroll horizontally to the Insurance column.

    Note

    If you do not see the Insurance column, click the Columns button and check the Insurance column option.

  4. Click the Shipsurance link to submit your claim.

If your Shipsurance claim requires that you send your customer a form to sign, you may download it from the attachment at the bottom of this article.

If the Insurance field in ShipStation is blank, that means no insurance was purchased for the order when the label was created.

Once you have filed a Shipsurance claim, you can review the claim on the Shipsurance Claim Status page.

See the Claims section of Shipsurance 's Frequently Asked Questions page to learn more about how Shipsurance handles the claims process after you've filed your claim.

Shipsurance Refunds

When you void a label that includes Shipsurance, you will immediately receive a refund to your Shipsurance account. This refund will then be available in your Shipsurance balance to use right away.

If you have a Shipsurance balance and you cancel your ShipStation subscription, you will automatically receive your refund within 14 business days.

Shipsurance Purchases Report

Your ShipStation invoice contains a list of your Shipsurance purchases that you can download from Settings > Account > Subscription. Click the link to view past invoices. Then download any invoice you need.

You can also run either the Shipments > Shipping Cost report or the Raw Data Exports > Shipped Orders report from your Insights tab. The insurance cost and provider fields are included in these reports.

Common Shipsurance Limitations

Certain types of items, like currency or perishables, cannot be insured. There are also certain products, such as cell phones, televisions, and laptop computers, that can only be insured under certain conditions.

Please see the Shipsurance Terms and Conditions for a full list of excluded items, and special insurance conditions, and full details on destination countries that cannot be insured.

Shipsurance does not provide coverage for the following commodities:

  • Accounts

  • Bills

  • Currency

  • Evidence of debt

  • Checks

  • Money orders

  • Cash on delivery (COD) payments

  • Coins (collectible coins are not excluded)

  • Securities and other negotiable papers

  • Tickets

  • Deeds

  • Notes

  • Gift cards

  • Manuscripts

  • Documents

  • Neon items

  • Hazardous material (per UPS Hazardous Materials List)

  • Perishable cargo or similar property

  • Eggs

  • Any stone or ceramic slabs

  • Automobiles

  • Motorcycles

  • Live animals

  • Flowers

  • Plants

  • Seeds

  • Cigarettes/cigars

  • Cotton

  • Tobacco

  • Window

  • Plate glass

  • Stained glass

  • Float glass

Additionally, some commodities include specific restrictions:

  • Jewelry (includes necklaces, earrings, watches, rings, bracelets, broaches, etc.)

    • If valued at $500.00 or more must be sent with the direct or adult Signature Confirmation Service provided by the Carrier (must be signed for at delivery). This service is available by most Carriers often at an additional expense to their core shipping service.

  • Laptop computers (including tablets, computers, iPads, and similar electronics)

    • Must be sent with the direct- or adult-signature-confirmation service provided by the carrier (must be signed for at delivery). This service is available by most carriers often at an additional expense to their core shipping service. If a signature-confirmation service is not available from the carrier, these items cannot be covered. Shipments sent without a carrier-provided signature-confirmation service are excluded from coverage in their entirety.

    • Coverage for laptop computers (including tablets, computers, iPads, and similar electronics), when shipped International via the USPS, can be covered only if sent via USPS Priority Mail Express International service. International shipments sent via the USPS or a consolidator (APC, Globegistics, Smart Post, or similar), without this service are excluded from coverage in their entirety.

  • Mobile telephones (including cell phones, smart phones, messaging phones, Android phones, iPhones, Blackberry phones, and similar)

    • Must be sent with the direct- or adult-signature-confirmation service provided by the carrier (must be signed for at delivery). This service is available by most carriers, often at an additional expense to their core shipping service. If a signature-confirmation service is not available from the carrier, these items cannot be covered. Shipments sent without a carrier-provided signature-confirmation service are excluded from coverage in their entirety.

    • Coverage for mobile telephones (including cell phones, smart phones, messaging phones, Android phones, iPhones, Blackberry phones, and similar), when shipped International via the USPS, can be covered only if sent via USPS Priority Mail Express International service. International shipments sent via the USPS or consolidator (APC, Globegistics, Smart Post, or similar), without this service are excluded from coverage in their entirety.

    • Coverage for mobile telephones (including cell phones, smart phones, messaging phones, Android phones, iPhones, Blackberry phones, and similar) has a maximum of $5,000.00 per package and $25,000.00 per conveyance.

Coverage is provided worldwide when shipments originate from the United States or Canada, except to the following destinations:

  • Afghanistan

  • Angola

  • Bolivia

  • Burma

  • Congo

  • Cuba

  • Iran

  • Iraq

  • Ivory Coast (Cote d'Ivoire)

  • Liberia

  • Nigeria

  • North Korea

  • Paraguay

  • Sierra Leone

  • Somalia

  • Sudan

  • Syria

  • Venezuela

In addition, truck/rail shipments to and within Mexico other than as a connecting conveyance and any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries.

For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan), coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port. This means that if a package is scanned into these countries, coverage ceases.