What is Shipsurance, terms and conditions, prices, and how to file an insurance claim.
Shipsurance is the discount shipping insurance provider that's integrated into ShipStation. You don't need to sign up for a Shipsurance account since it comes with your ShipStation subscription!
Using Shipsurance in ShipStation is as simple as selecting Shipsurance Discount Insurance when you create a label -- the credit card used for your ShipStation subscription will be used for the cost of the Shipsurance.
If you ever need to file an insurance claim with Shipsurance, you can also start that process within ShipStation.
Review our Shipsurance partner page for more about the insurance rates and features available. Please refer to Shipsurance's Terms and Conditions for details on restrictions and special requirements.
Existing Shipsurance Accounts
If you have an existing Shipsurance account that you'd like to connect to ShipStation, contact ShipStation Support or your ShipStation Account Manager and we can set your ShipStation account up to use your personal account instead.
If you connect a personal Shipsurance account, you will not be able to manage Shipsurance funds through ShipStation, and all claims must be filed with Shipsurance directly.
Shipsurance works in conjunction with the default insurance coverage offered by the shipping carrier. This means Shipsurance will cover the declared value of the shipment beyond the carrier default coverage. For example, UPS covers $100 for shipment by default, so if your shipment is insured for $300, UPS would cover the first $100 of the insured value, and Shipsurance would cover the remaining $200 of the shipment.
Shipsurance requires a minimum purchase of $10 in funds to be added to your Shipsurance account. So if Shipsurance fees are $2.40, and your balance is lower, Shipsurance will require you to add the minimum $10.00 to your account.
You can add Shipsurance to shipments with ship dates in the future, as long as you're creating the label within 48 hours of that ship date.
Not Supported with Landmark Global
Shipsurance cannot currently be used for Landmark Global shipments. If you attempt to create a label for a Landmark shipment, and have set the Insurance drop-down to Shipsurance, you will receive an error. To resolve the error, set the Insurance drop-down in ShipStation to None.
File a claim for Shipsurance through ShipStation directly.
Go to the Shipments tab.
Locate the desired shipment on the shipments grid.
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Scroll horizontally to the Insurance column.
Note
If you do not see the Insurance column, click the Columns button and check the Insurance column option.
Click the Shipsurance link to submit your claim.
If your Shipsurance claim requires that you send your customer a form to sign, you may download it from the attachment at the bottom of this article.
If the Insurance field in ShipStation is blank, that means no insurance was purchased for the order when the label was created.
Once you have filed a Shipsurance claim, you can review the Shipsurance Claim Status here.
When you void a label that includes Shipsurance, you will immediately receive a refund to your Shipsurance account. This refund will then be available in your Shipsurance balance to use right away.
If you have a Shipsurance balance and you cancel your ShipStation subscription, please send an email to billing@shipstation.com to request the balance be refunded to the card on file for your subscription.
Your ShipStation invoice contains a list of your Shipsurance purchases that you can download from Settings > Account > Subscription. Click the link to view past invoices. Then download any invoice you need.
You can also run either the Shipments > Shipping Cost report or the Raw Data Exports > Shipped Orders report from your Insights tab. The insurance cost and provider fields are included in these reports.
Certain types of items, like currency or perishables, cannot be insured. There are also certain products, such as cell phones, televisions, and laptop computers, that can only be insured under certain conditions.
Please see the Shipsurance Terms and Conditions for a full list of excluded items, and special insurance conditions, and full details on destination countries that cannot be insured.
Shipsurance does not provide coverage for the following commodities:
Accounts
Bills
Currency
Evidence of debt
Checks
Money orders
Cash on delivery (COD) payments
Coins (collectible coins are not excluded)
Securities and other negotiable papers
Tickets
Deeds
Notes
Gift cards
Manuscripts
Documents
Neon items
Hazardous material (per UPS Hazardous Materials List)
Perishable cargo or similar property
Eggs
Any stone or ceramic slabs
Automobiles
Motorcycles
Live animals
Flowers
Plants
Seeds
Cigarettes/cigars
Cotton
Tobacco
Window
Plate glass
Stained glass
Float glass
Additionally, some commodities include specific restrictions:
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Jewelry (includes necklaces, earrings, watches, rings, bracelets, broaches, etc.)
If valued at $500.00 or more must be sent with the direct or adult Signature Confirmation Service provided by the Carrier (must be signed for at delivery). This service is available by most Carriers often at an additional expense to their core shipping service.
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Laptop computers (including tablets, computers, iPads, and similar electronics)
Must be sent with the direct- or adult-signature-confirmation service provided by the carrier (must be signed for at delivery). This service is available by most carriers often at an additional expense to their core shipping service. If a signature-confirmation service is not available from the carrier, these items cannot be covered. Shipments sent without a carrier-provided signature-confirmation service are excluded from coverage in their entirety.
Coverage for laptop computers (including tablets, computers, iPads, and similar electronics), when shipped International via the USPS, can be covered only if sent via USPS Priority Mail Express International service. International shipments sent via the USPS or a consolidator (APC, Globegistics, Smart Post, or similar), without this service are excluded from coverage in their entirety.
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Mobile telephones (including cell phones, smart phones, messaging phones, Android phones, iPhones, Blackberry phones, and similar)
Must be sent with the direct- or adult-signature-confirmation service provided by the carrier (must be signed for at delivery). This service is available by most carriers, often at an additional expense to their core shipping service. If a signature-confirmation service is not available from the carrier, these items cannot be covered. Shipments sent without a carrier-provided signature-confirmation service are excluded from coverage in their entirety.
Coverage for mobile telephones (including cell phones, smart phones, messaging phones, Android phones, iPhones, Blackberry phones, and similar), when shipped International via the USPS, can be covered only if sent via USPS Priority Mail Express International service. International shipments sent via the USPS or consolidator (APC, Globegistics, Smart Post, or similar), without this service are excluded from coverage in their entirety.
Coverage for mobile telephones (including cell phones, smart phones, messaging phones, Android phones, iPhones, Blackberry phones, and similar) has a maximum of $5,000.00 per package and $25,000.00 per conveyance.
Coverage is provided worldwide when shipments originate from the United States or Canada, except to the following destinations:
Afghanistan
Angola
Bolivia
Burma
Congo
Cuba
Iran
Iraq
Ivory Coast (Cote d'Ivoire)
Liberia
Nigeria
North Korea
Paraguay
Sierra Leone
Somalia
Sudan
Syria
Venezuela
In addition, truck/rail shipments to and within Mexico other than as a connecting conveyance and any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries.
For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan), coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port. This means that if a package is scanned into these countries, coverage ceases.