Track Shipments

How shipment tracking works in ShipStation. Includes video demo, checking and updating tracking statuses, and what carriers support auto-tracking.

Once you have created labels for your shipments and sent them on their way, you can continue to use ShipStation to track the shipments to their destination. ShipStation offers several tracking features to help you. 

  • Tracking links: These links, located in three locations on the ShipStation interface, link directly to the carrier's tracking page.

  • Tracking statuses: The icons next to the tracking links indicate if the shipment is in transit or has been delivered.

  • Auto-tracking: Some carriers automatically transmit tracking events back to ShipStation This feature allows you to use delayed shipment notifications and the Branded Tracking Page.

Review each section below for details.

Tracking Statuses for Marked as Shipped Orders

ShipStation does not receive tracking status updates for orders Marked as Shipped. To get an accurate tracking status for these orders, please check the tracking status directly with the carrier.

Track Shipments Demo Video

Watch this demo video to learn how you can track your shipments in ShipStation and with the Branded Tracking feature.

 

Tracking Link

If a shipment receives a tracking number, click on that tracking number anywhere it appears in ShipStation. You will be redirected to the carrier's tracking page, where you can view all tracking events provided by the carrier. 

Access the tracking number in the following places:

In the Orders grid Sidebar:

V3_ORD_ShippedGrid_TrackingSidebar_MRK.png

In the Shipment widget of the Order Details screen:

V3 Order details Shipments Sidebar. Red arrows point to tracking number links.

In the Shipments grid:

V3 Shipping grid with red box highlighting examples in Tracking # column.

In the Shipment Details screen:

V3 Shipment Details with Tracking Number highlighted.

Tracking Statuses

In the Shipments grid, ShipStation includes status icons next to the tracking number in the Tracking # column to provide a quick view of the shipment status.

V3 Shipment Grid Tracking # column with icons highlighted.

Icon

Meaning

Tracking unknown icon. White question mark inside of a black circle.

Status Unknown

All tracking will show an unknown status until ShipStation receives the first tracking event update, usually on the first scan of the label or upon receipt of electronically submitted end of day forms.

Tracking In-transit icon. Black truck silhouette, facing right, with speed lines.

In Transit

A shipment is considered in transit as soon as the carrier receives the label data, which can happen on its first scan at the carrier's facility, or when the carrier receives the shipment data electronically. 

Tracking Delivered icon: White checkmark inside of a black circle

Delivered

The status will update to delivered once ShipStation receives the delivery confirmation from the carrier. 

You can also select a status from the left-hand sidebar to view all shipments in the In Transit, Delivered, and Delivery Exception tracking statuses. 

V3 Shipments Sidebar, Shipped tab tracking statuses outlined

ShipStation will request tracking updates from the carriers for all selected shipments (or all shipments not yet in Delivered status, if no shipments are selected) and update the statuses accordingly.

Update Shipment Tracking

Most carriers periodically send tracking status updates to ShipStation, which will cause the tracking status icons to update on their own. However, for services that do not include auto-tracking updates, or to update the tracking statuses on demand, do the following:

Auto-Tracking Shipments

Many of the carriers connected to ShipStation will transmit tracking events back to ShipStation automatically. For these carriers, auto-tracking enables the use of additional features including Delayed Shipment Notifications, Delivery Notifications, and ShipStation's Branded Tracking Page.

Most carriers and services do provide auto-tracking, but a few do not. Below is a list of carrier and service combinations that currently do not provide auto-tracking to ShipStation.

Carriers & Services That Do Not Provide Auto-Tracking

If a shipment uses any of the above carrier/service combinations, you will not be able to use Delayed Notifications, Delivery Notifications, or the Branded Tracking Page for those shipments.

Update Fulfillment Status

For shipments sent via a fulfillment provider, you can get an update of the tracking status from the Shipments tab. Usually, the status will update automatically but you can manually update the status in the Shipments > Fulfillments screen.

  1. Select the Fulfillment Shipment(s) you need to update.

  2. Click the Update Status button.

    SHP_Fulfillment_ActionMenu_Updatestatus-MRK.png

Track Shipments Legacy Layout

If you are using ShipStation's Legacy Layout, follow the instructions below to track shipments.

Tracking Link

The tracking link in the Shipments tab links to the tracking page for the carrier used to ship the parcel. In rare instances, the carrier may not have a tracking page. In these cases, the tracking number will not be a clickable link.

Closeup of Toolbar. Red box highlights Shipments tab.

In the Shipment Grid, locate the Tracking # column. Click the tracking number for the shipment to be redirected to the carrier's tracking page. 

Shipment grid example.

Tracking Status

These icons appear in the Tracking # column on the Shipments Grid. Hover over the icon for a shipments to get additional information. 

Icons

Status Description

Tracking unknown icon. White question mark inside of a black circle.

Delivery Status Unknown

An order's initial status or the carrier does not transmit status updates to ShipStation.

Airplane icon, in grey.

In Transit

Anything between the carrier acknowledging the shipment up until delivery. Hover over the icon to get more details. 

Checkmark icon

Delivered

The carrier has dropped off the shipment at the destination.

Exclamation-point-inside-Triangle icon, in grey.

Delivery Exception

The shipment has failed to reach its final destination due to issues such as rerouting back to the sender, an obstructed mailbox, the recipient refusing the package, or failed delivery attempts.

Grey prohibition sign, aka the "No" symbol, "No" sign, or circle-backslash symbol.

Voided

The carrier acknowledges that you have submitted a Void Shipment(s) request.

To view all orders in a specific shipment status, click on the appropriate status in the left-hand sidebar. Shipments will be assigned automatically to the appropriate status category. 

Shipment sidebar with Shipped statuses highlighted: Recent, In Transit, Delivered, & Delivery Exception.

Update Tracking

Most carriers will periodically send tracking status updates to ShipStation.

To make sure the status you see is up-to-date, select the shipment(s) from the Shipment grid and click Track Shipment(s) to manually fetch the tracking information. 

Highlighted track shipment(s) button.

Track Shipments Demo Video

This video shows how to track and manage the shipments you've created. View the tracking number, create a return label, void a label, and create end of day forms.

ShipStation Legacy Layout

This content features ShipStation's legacy layout and may not exactly reflect your current ShipStation layout experience.