Track Shipments

Watch this demo video to learn how you can track your shipments in ShipStation and with the Branded Tracking feature.

If a shipment receives a tracking number, click on that tracking number anywhere it appears in ShipStation. You will be redirected to the carrier's tracking page, where you can view all tracking events provided by the carrier. 

Access the tracking number in the following places:

In the Orders grid Sidebar:

In the Shipment widget of the Order Details screen:

In the Shipments grid:

In the Shipment Details screen:

In the Shipments grid, ShipStation includes status icons next to the tracking number in the Tracking # column to provide a quick view of the shipment status.

Icon	Meaning
	Status Unknown All tracking will show an unknown status until ShipStation receives the first tracking event update, usually on the first scan of the label or upon receipt of electronically submitted end of day forms.
	In Transit A shipment is considered in transit as soon as the carrier receives the label data, which can happen on its first scan at the carrier's facility, or when the carrier receives the shipment data electronically.
	Delivered The status will update to delivered once ShipStation receives the delivery confirmation from the carrier.

You can also select a status from the left-hand sidebar to view all shipments in the In Transit, Delivered, and Delivery Exception tracking statuses. 

ShipStation will request tracking updates from the carriers for all selected shipments (or all shipments not yet in Delivered status, if no shipments are selected) and update the statuses accordingly.

Most carriers periodically send tracking status updates to ShipStation, which will cause the tracking status icons to update on their own. However, for services that do not include auto-tracking updates or to update the tracking statuses on demand, do the following:

Many of the carriers connected to ShipStation will transmit tracking events back to ShipStation automatically. For these carriers, auto-tracking enables the use of additional features including Delayed Shipment Notifications, Delivery Notifications, and ShipStation's Branded Tracking Page.

Most carriers and services do provide auto-tracking, but a few do not. For carriers that do not provide auto-tracking, the tracking status will remain unknown in ShipStation. Below is a list of carrier and service combinations that currently do not provide auto-tracking to ShipStation.

Carriers & Services That Do Not Provide Auto-Tracking

If a shipment uses any of the above carrier/service combinations, you will not be able to use Delayed Notifications, Delivery Notifications, or the Branded Tracking Page for those shipments.

For shipments sent via a fulfillment provider, you can get an update of the tracking status from the Shipments tab. Usually, the status will update automatically but you can manually update the status in the Shipments > Fulfillments screen.

If you are using ShipStation's Legacy Layout, follow the instructions below to track shipments.

Tracking Link

The tracking link in the Shipments tab links to the tracking page for the carrier used to ship the parcel. In rare instances, the carrier may not have a tracking page. In these cases, the tracking number will not be a clickable link.

In the Shipment Grid, locate the Tracking # column. Click the tracking number for the shipment to be redirected to the carrier's tracking page. 

Tracking Status

These icons appear in the Tracking # column on the Shipments Grid. Hover over the icon for a shipment to get additional information. 

Icons	Status Description
	Delivery Status Unknown An order's initial status or the carrier does not transmit status updates to ShipStation.
	In Transit Anything between the carrier acknowledging the shipment up until delivery. Hover over the icon to get more details.
	Delivered The carrier has dropped off the shipment at the destination.
	Delivery Exception The shipment has failed to reach its final destination due to issues such as rerouting back to the sender, an obstructed mailbox, the recipient refusing the package, or failed delivery attempts.
	Voided The carrier acknowledges that you have submitted a Void Shipment(s) request.

To view all orders in a specific shipment status, click on the appropriate status in the left-hand sidebar. Shipments will be assigned automatically to the appropriate status category. 

Update Tracking

Most carriers will periodically send tracking status updates to ShipStation.

To make sure the status you see is up-to-date, select the shipment(s) from the Shipment grid and click Track Shipment(s) to manually fetch the tracking information.