You can add, remove, and edit users in your ShipStation account. The User Management settings allow you to update a user's password and set permissions and restrictions for specific users on your account to control what information they can view and what actions they can perform.
Each subscription plan includes a set number of user seats. Each individual using ShipStation must have their own login, as you cannot log in with the same username in multiple locations simultaneously.
Want to add more users to your account than the maximum number available on your plan level but don’t need to increase your shipment limit? Increase the number of users allowed on your account for $5/user.
These additional users must be added to your subscription before you can add the user in the User Management settings. See the Change Subscription Plan article for more details.
During your trial period, you can add up to 10 users to your account. If you need additional users, please contact our support team.
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Go to
Settings > Account > User Management. -
Click + Add a User Account in the User Management settings screen.
Subscription User Limit
Depending on your plan level and how many users are already created, you may need to set another user to inactive before creating a new one to avoid exceeding your limit.
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Click Edit by an existing user, uncheck the box next to Active, then click Save.
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Alternatively, add another user seat to your subscription plan for a monthly fee in
Settings > Account > Payments & Subscription.
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Fill in the appropriate information for this user, such as their username, password, e-mail address, and name.
Usernames must be unique across all of ShipStation. If a username is in use by another account, ShipStation will prompt you to use a different username.
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Click on the Permissions tab.
Permissions are not granted by default, so you must set permissions before the user can access any pages in ShipStation. Permissions can be changed by editing the user later.
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Decide which level of permissions you want this user to have. Choose more than one option, or choose the Administration option (which effectively selects all permissions, giving that user full access to the account).
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Click on the Restrictions tab to add any restrictions to this user. These options allow you to restrict what orders and/or shipments the user can see and what workstations they can log into.
For a full description of the available permissions and restrictions, see the Set User Permissions and Restrictions article.
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Click Save once you've set your user preferences.
The user will then receive an email to the email address set in the Information tab. That email contains their username and a temporary password.
Upon login, the user will be prompted to change their temporary password to a permanent password.
Going forward, users can change their password by using the Forgot Password link on the login screen.
You can change the password, full name, email address, and permissions for a user you have already created, but you cannot edit the username.
To edit a user:
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Click Edit next to the user you would like to edit.
To create a user with a new username, you must add a new user, then set the old user to inactive.
Please read the section Make Users Inactive to learn how to make a user inactive and why users are not deleted.
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Make the changes to the user account.
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Click Save when done.
Please read the section Make Users Inactive to learn how to make a user inactive and why users are not deleted.
To deactivate or reactivate a user:
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Click the Edit link for an existing user.
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Look for the Allow this user to login setting in the Information sub-tab.
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Click the checkbox to either remove the checkmark and deactivate the user or add the checkmark to activate them.
Deactivated users will be automatically logged out of ShipStation and unable to log in again until the user is reactivated.
The user status This user account is active will appear in green text, and the user status This user is inactive will appear in red text.
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Click Save when you're done!
Update Subscription Plan to Remove Additional User Fee
If you have previously exceeded the user count limit of your subscription plan, you should also update your subscription plan to remove the additional user from the plan. If you do not, your subscription will continue to charge the monthly fee for the additional user.
ShipStation users generate historical reference information, and they create and modify data. Deleting users entirely would also delete this reference information.
To maintain the integrity of the historical information generated in the account, instead of deleting users, you can make them inactive. Inactive users can't log in, nor do they count against your plan's subscription limits.
An inactive user loses all ability to do anything within that ShipStation account. An inactive user has no way to log in, access, or be reactivated within that ShipStation account unless an account's admin user reactivates their username.
The User Activity Log provides basic activity information about your ShipStation users. Monitor an individual's login dates and times, notifications, retrievals, manual orders, time stamps for the start and finish of Get Label calls, and other high-level activities. This tool can help with troubleshooting or identifying personnel who need new training.
If multiple employees are logging into ShipStation, each employee needs to log in with their unique username to log activity correctly.
Check the Order Details log for more granular details about information a user created or changed. For example, look in Order Details to see if ShipStation automatically updated an address or if a user on your account made the changes manually. To learn more details, read our Shipment Activity article.
User Activity Stored for 60 Days
ShipStation stores data in the User Activity log for 60 days only.