Once product records are added to ShipStation, they can be updated in one of two ways:
Review each method below.
To update an existing product in ShipStation, open the Product Details screen.
You can open the Product Details screen by clicking on the SKU of the product in the Product tab, or clicking on the name of an item from the Order Details.
In the Product Details screen, you can manually edit any information in the product record except for the SKU.
See the Product Details explanations in the Products Overview article for more information on the options available in each section.
ShipStation provides two options to update product records in bulk.:
The method you choose will depend on what you need to update.
Select the product(s) you want to update and use the Action buttons (shown below) to do the following:
These actions can be applied to individual product records, or multiple product records at once.
If you maintain a product CSV file using ShipStation’s Product CSV template, you can make changes to that CSV and import it to make changes to multiple product records at once.
Or, to ensure you are always using the most updated products list available, export your existing products list from ShipStation at any time.
To export your product list:
Select the products you’d like to export, or if you wish to export all of them, do not select any products.
Choose if you’d like to export only the selected records or all of your records.
Click Export Now.
ShipStation will pop-up a message to tell you the import has started. Close this window and you can continue to work in ShipStation while the export completes. ShipStation will alert you when the export is complete.
Click the link Click here to view the product export and ShipStation will download the CSV to your browser’s download location.
To modify and import the edited CSV:
Be sure your CSV file contains all the information you need for your product records. The CSV import process will replace the data in ShipStation with the data from the CSV. This means if you have a blank cell in the CSV for a field that currently contains data in ShipStation, the CSV import will overwrite that data with a null value and that data will no longer be available in ShipStation.
Import the CSV file into Excel (or equivalent spreadsheet program) and make your changes.
Save the modified CSV (feel free to rename it as well).
Go to the Products tab again.
Click Select File and choose your CSV.
Select your import options.
Click Start Import.
Close the window and continue to work in ShipStation while the import completes in the background. ShipStation will alert you when the import is complete.
If your import fails, you will receive an import failure message that indicates the potential reason. See the Product Imports Troubleshooting article for steps to troubleshoot any errors you may encounter.
ShipStation creates product records with only the Name and SKU sent by the selling channel.
All new products are Standalone products by default. If you wish to create relationships between products for reporting purposes, review the Product Types article.
ShipStation will only receive product information from the selling channel. ShipStaton does not send product information back to the selling channel (with the exception of Jet.com).
In the product CSV, if the Active column is left blank ShipStation will ignore it and leave the product in its current state.
If your import fails, you will receive an import failure message that indicates the potential reason. Review the CSV Import Troubleshooting article for more details.