A reference for other international options & forms, including a list of forms that are not available in ShipStation.
ShipStation includes a few other options for international shipments, including setting taxes and duties to be paid by the payor of shipping charges and generating a UPS High-value report.
By default, any applicable taxes and duties are billed to the recipient of an international shipment. Once customs officials determine the taxes and duties due, the recipient will be contacted to pay any charges so that the shipment can continue to move toward its destination.
For UPS, FedEx, and DHL Express, you can request that the payor of the shipping charges be contacted for taxes and duties instead of the recipient. This is helpful if you prefer to absorb these costs so the recipient isn't faced with additional charges.
To enable this feature:
Go to the Orders screen and open the Order Details screen of the order you wish to edit.
Locate the Other Shipping Options section.
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Check the box next to Bill duties and taxes to payor of shipping charges.
That's it! When the shipment is processed by the destination country's customs agency you'll be contacted to pay the duties and taxes on the shipment.
Shipsurance is available for international shipments under certain conditions. Certain types of items, like currency or perishables, cannot be insured. There are also certain products, such as cell phones, televisions, and laptop computers, that can only be insured when certain conditions are met.
A full list of excluded items, special insurance conditions, and more details on destination countries can be found in the Shipsurance Terms and Conditions.
Shipsurance does not provide coverage for the following commodities:
Accounts
Bills
Currency
Cash in transit
Evidence of debt
Checks
Money orders
Cash on delivery (C.O.D.) payments
Coins (collectible coins are not excluded)
Securities and other negotiable papers
Tickets
Deeds
Notes
Gift cards
Manuscripts
Documents
Neon Items
Hazardous material (per UPS Hazardous Materials list)
Perishable cargo or similar property
Eggs
Any stone or ceramic slabs
Automobiles
Motorcycles
Live animals
Flowers
Plants
Seeds
Cigarettes/Cigars
Cotton
Tobacco
Windows
Plate glass
Stained glass
Float glass
Jewelry (includes necklaces, earrings, watches, rings, bracelets, broaches, etc.)
If valued at $500.00 or more, must be sent with the direct or adult Signature Confirmation Service provided by the carrier (must be signed for at delivery). This service is available by most carriers, often at an additional expense to their core shipping service.
Laptop computers (including tablets, computers, iPads, and similar electronics)
Must be sent with the direct or adult Signature Confirmation Service provided by the carrier (must be signed for at delivery). This service is available by most carriers often at an additional expense to their core shipping service. If a signature confirmation service is not available from the carrier, these items cannot be covered. Shipments sent without a carrier- provided signature confirmation service are excluded from coverage in their entirety.
Coverage for laptop computers (including tablets computers, iPads, and similar electronics), when shipped International via the USPS, can be covered only if sent via USPS Priority Mail Express International service. International shipments sent via the USPS or a consolidator (APC, Globegistics, Smart Post, or similar) without this service are excluded from coverage in their entirety.
Mobile telephones (including cell phones, smart phones, messaging phones, Android phones, iPhones, Blackberry phones, and similar)
Must be sent with the direct or adult Signature Confirmation Service provided by the carrier (must be signed for at delivery). This service is available by most carriers often at an additional expense to their core shipping service. If a signature confirmation service is not available from the carrier, these items cannot be covered. Shipments sent without a carrier-provided signature confirmation service are excluded from coverage in their entirety.
Coverage for mobile telephones (including cell phones, smart phones, messaging phones, Android phones, iPhones, Blackberry phones, and similar), when shipped International via the USPS, can be covered only if sent via USPS Priority Mail Express International service. International shipments sent via the USPS or consolidator (APC, Globegistics, Smart Post, or similar) without this service are excluded from coverage in their entirety.
Coverage for mobile telephones (including cell phones, smart phones, messaging phones, Android phones, iPhones, Blackberry phones, and similar) has a maximum of $5,000.00 per package and $25,000.00 per conveyance.
Coverage is provided worldwide when shipments originate from the United States or Canada, except to the following destinations:
Afghanistan
Angola
Bolivia
Burma
Congo
Cuba
Iran
Iraq
Ivory Coast (Cote d'Ivoire)
Liberia
Nigeria
North Korea
Paraguay
Sierra Leone
Somalia
Sudan
Syria
Venezuela
In addition, coverage is excluded to any location that would be in violation of any U.S. economic or trade sanctions, including OFAC Restricted Countries.
For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port. This means that if a package is scanned into these countries, coverage ceases.
When shipping carrier-insured packages with UPS that are valued greater than or equal to $1,000, you will also need to print a High-Value Report. This document serves as proof that UPS has picked up your high-value shipment.
Two copies of this receipt must be printed along with your label(s). Provide one copy to UPS and ensure the other copy is signed by the UPS Driver or a UPS Customer Center representative and returned to you. The signed copy of this receipt is your proof that UPS has accepted the package(s), and this report will be required to submit a claim should anything happen.
UPS will return the High-Value Report to ShipStation automatically, along with the label and any required customs forms.
To print your High-Value Report:
Go to the Shipments tab.
Click the form icon
in the Forms column.Select your print option or download to print later.
The High-Value Report will look something like this:
Notes About High-Value Reports
If you create a multi-package shipment for an order, High-Value Reports will only be generated for the individual packages that have a declared value of $1000 or more.
If the shipment is international, the High-Value Report will be included with any customs forms or commercial invoices the carrier sends to ShipStation. They will appear and print after any commercial invoices included in the forms PDF.
There are forms that ShipStation does not receive from the carrier that you may wish to include with your shipments. These forms must be created and printed outside of ShipStation at this time.
These forms include (but are not limited to):