How to view and edit customs forms in ShipStation. Includes where to add Harmonization code.
A Customs Declaration lists all the items contained within a shipment when that shipment crosses international borders. Customs agencies require customs forms to help them regulate the flow of goods in and out of each country.
ShipStation automatically creates customs declarations for orders that import or are created with an international shipping address. How these declarations are created depends on your International Settings in ShipStation. The default behavior is to create customs declarations based on the items that will be included in the shipment.
ShipStation will send the customs declarations information to the carrier when you create the label for the shipment. If a separate form is required, the form is sent to your ShipStation account at the same time as the label.
To see how to view and print the customs form, review the Print Customs Forms article.
For international orders, ShipStation automatically creates customs declarations based on your account settings.
View and edit each order's customs declarations within its Order Details screen.
Open an order's Order Details screen.
To open the Order Details screen, either double-click the order in the Orders Grid or click once directly on the Order #.
The Customs Declarations will appear below the Order Items section of the details.
Add or edit any necessary information.
All fields other than Harmonization Code are required.
You should have a separate declaration for each product included in the shipment. If all items are the same kind of product (for example, all t-shirts) with the same item value, you can consolidate multiple declarations into a single declaration that displays the proper quantity in the shipment.
When you create the international label for this shipment, the postage provider will use this information to create the required customs document(s), which you can then print through ShipStation.
Customs forms are also sometimes called Commercial Invoices, depending on the carrier.
Each carrier outputs their customs declarations in their own proprietary format. To find out a carrier's specific international shipping requirements, please contact the carrier directly.
For providers that send their customs forms to your ShipStation account, they do so at the same time they send the label.
For UPS shipments that include carrier insurance and are valued at $1000 or more, a High-Value Report will be included in the form's PDF.
Some carriers may have a limit to the number of items allowed on their customs declarations forms. If this is the case for your carrier, you may need to consolidate some of your customs declaration line items before your customs forms will print properly.
If you are unsure if your carrier has such a limit and your customs forms printed via ShipStation appear to be missing items, contact your carrier to confirm.
For more information on Canadian Customs Regulations, please review the Canada Border Services Agency's Import and Export website.