Explains what marketplace notifications are, what info they contain, how to delay or prevent them, and how to view notification statuses in ShipStation.
ShipStation sends a notification to your connected stores to let them know an order has shipped. When this occurs, the store updates the status on their side to ensure you always know which orders have shipped and which still need shipping.
By default, ShipStation sends the notification as soon as you create the label or mark it as Shipped. If you are using FBA or Shipwire, ShipStation notifies your connected store once the fulfillment provider tells ShipStation the order has shipped.
ShipStation does provide the ability to delay notifications or even prevent notifications from being sent to selling channels altogether.
The information ShipStation sends back to your connected store depends on which platform it is and what that platform requires.
ShipStation sends the following information back to all selling channels:
Shipment tracking number
Information identifying which order the notification is for (this could be an order number or order ID)
A tag indicating whether ShipStation is also sending a notification email to the customer
This is to prevent your customer from receiving a shipment confirmation email from both ShipStation and your selling channel.
ShipStation may also send the following information to certain selling channels, if they require it:
Carrier tracking URL
Order item details (like SKU, Name, quantity, etc)
Label creation date
Customer details (like recipient name and address)
ShipStation does not send account information like username, billing address, or other account related information back to your selling channel.
If you do not want ShipStation to notify your selling channels as soon as you create the label, you can delay the notifications based on the options available in the store's Notification settings.
To delay marketplace notifications:
Go to the Notifications tab.
The default behavior for Send marketplace Notification when... is set to when Shipping label is created. To delay the notification you must select one of the conditional options.
Select The first of these conditions in met...
Choose which condition must be met before ShipStation will send the notification.
The shipment first hits the mail stream
ShipStation will send the notification when the carrier first notifies us it has received and scanned the shipment.
For carriers that electronically submit shipments, this can cause notifications to be sent before the shipment is in possession of the carrier.
This option can only be used for trackable services with carriers that automatically send tracking data back to ShipStation.
When this option is selected, ShipStation also provides the ability to set notification options for any un-tracked services.
At a specific time on the ship date
ShipStation will send the notifications at the specified time. Currently, ShipStation relies on US Pacific Time for this setting.
Number of hour(s) elapsed after label creation...
ShipStation will send the notifications after the specified number of hours have passed from the time of label creation.
You can choose multiple options and ShipStation will send the notification when the first condition is met.
Click Save Changes.
These settings will apply to all shipments going forward. Repeat these steps for any store you'd like to use delayed notifications.
Marketplace and customer notifications will occur at the same time (if you have customer notifications enabled).
Not all carrier and service combinations support auto-tracking. These carrier/service combinations cannot use delayed notifications since ShipStation does not receive any data from the carrier to trigger them.
If changing from delayed notifications to notify on label creation, ShipStation will not send notifications for shipments already created. Be sure to look up any outstanding shipments and use ShipStation's Resend Notifications option.
Settings to delay marketplace and shipment notifications do not apply to delivery notifications. Delivery notifications are triggered only when the carrier alerts ShipStation the package has been delivered.
If you do not wish ShipStation to notify your selling channels, you can prevent notifications on an order-by-order basis or by using Automation Rules.
In the Order Details of an individual order, go to the Other Shipping Options section.
Check the Do not notify marketplace when shipped option to prevent notifications on this single order.
ShipStation lets you know if your marketplace notifications were sent and received successfully using icons in the Shipments tab.
Successful marketplace notifications will have a green shopping cart icon . Failed marketplace notifications will have a red shopping cart icon . Hover your mouse over the failed icon to view a pop-up with details on why the notification failed.
If you do not see the Notifications column, you may need to adjust your view. Scroll to the right in your grid to locate the Notifications column, and click and drag to move the column to the desired location. See View, Search, and Sort Orders for more details.
You can resend failed notifications once the cause of the issue has been addressed.