Insurance methods available in ShipStation and their explanation. How to add insurance to a shipment. How to file claims.
ShipStation provides a few options for adding insurance to your parcels before creating a label:
Carrier Insurance (insurance from the service provider)
Shipsurance (a third-party ShipStation partner)
Other (insurance purchase outside of ShipStation)
You can add the insurance to your parcels by selecting one of these options from the Insurance drop-down menu when configuring shipping on an individual order, by selecting multiple selected orders and applying the option via a bulk action, or by setting one of the options as an action in an automation rule.
To add insurance to a single shipment:
Go to the Shipping Info panel (located in both the Orders tab shipping sidebar and the Order Details screen).
Select the type of insurance from the Insurance drop-down menu.
Type the total amount you wish to insure the shipment for into the Insure Amt field.
The Insured Amt will default to the Amount Paid value. You can adjust this amount manually by typing in a new value. When entering the declared value, enter the full amount you wish to declare. Do not subtract the default coverage amount.
When applying insurance through a bulk action or an automation rule, the Insure Amt will always equal the Amount Paid value. You can edit the amount on each individual order before you create the label, if needed.
By default, many carriers’ services will include insurance in the shipping rate for packages up to a certain value. For shipments at or below this value, no additional insurance needs to be added.
For shipments valued above the default coverage, add carrier insurance to the shipment if you wish the package to be covered entirely by the carrier. This will result in a higher rate.
The default insurance coverage will vary by carrier. If you are unsure what the default coverage is for your selected carrier, review your carrier's help center or contact your carrier support team.
Shipsurance is a ShipStation partner that provides discount insurance directly through ShipStation. Shipsurance is preloaded into your ShipStation account and funds are purchased with the credit card used for your ShipStation subscription.
Shipsurance will cover the declared value of the shipment beyond the carrier default coverage. For example, if your UPS shipment is insured for $300, UPS would cover $100 of the insured value, and Shipsurance would cover the remaining $200.
Please review our Shipsurance partner page for more details about using Shipsurance or filing a Shipsurance claim. Please also refer to the Shipsurance Terms and Conditions so that you're aware of any restrictions or special requirements.
Apply this option to orders when you have purchased third-party insurance outside of ShipStation. This option is available so you can indicate within ShipStation that you purchased insurance for a shipment, and for what declared value. However, this option does not provide any additional access to file an insurance claim or enter the name of the insurer.
To file an insurance claim directly through ShipStation, you must have added Shipsurance to the shipment before creating the label. Review the File a Claim section of our Shipsurance article for details.
Insurance claims for carrier insurance or other insurance must be filed through the provider's insurance claim portal. A list of available carrier-specific insurance claim portals is included below.