Contact Carrier Support

A quick reference guide to the support options available for ShipStation's integrated postage providers, including help center links and contact information.

ShipStation's support team can help you with any questions you may have about ShipStation itself, but there may be times you need to talk to the shipping carrier or postage provider for assistance (for example, to locate a missing package or inquire about delivery exceptions).

Below is a list of publicly available support resources for ShipStation's Carrier partners. You may have additional support resources available based on your contract or subscription level with the carrier.

Partner

Help Center

Support Email

Support Phone

Other Resources

Canada Post

Link

Form

+1-866-607-6301

DHL Express

Link

Form

+1 855-345-7447

DHL Capability Tool

FedEx

Link

Form

+1-800-463-3339

Landmark Global

Link

Form

Purolator Canada

Link

Form

+1-888-744-7123

SEKO Omni-Channel Logistics

Link

hello@sekologistics.com

Form

Contact Directory

UPS

Link

Form

+1-800-742-5877

If you also have a U.S.-based ShipStation account and need to contact support for a U.S.-based carrier, please review the Contact Carrier Support article on our U.S. help center.