A quick reference guide to the support options available for ShipStation's integrated postage providers, including help center links and contact information.
The ShipStation support team can help you with any questions you may have about ShipStation itself, but there may be times you need to talk to the shipping carrier or postage provider for assistance (for example, to locate a missing package or inquire about delivery exceptions).
Below is a list of publicly available support resources for ShipStation's Carrier partners. You may have additional support resources available based on your contract or subscription level with the carrier.
|
Partner |
Help Center |
Support Email or Contact Form |
Support Phone |
Other Resources |
|---|---|---|---|---|
|
Aramex Canada |
- |
|||
|
Canada Post |
+1-866-607-6301 |
- |
||
|
DHL Express |
+1 855-345-7447 |
|||
|
FedEx |
- |
+1-800-463-3339 |
- |
|
|
Landmark Global |
- |
- |
||
|
Purolator Canada |
+1-888-744-7123 |
- |
||
|
SEKO Omni-Channel Logistics |
- |
- |
||
|
Shippie |
+1-844-946-6332 |
- |
||
|
UPS |
+1-800-742-5877 |
- |
If you also have a U.S.-based ShipStation account and need to contact support for a U.S.-based carrier, please review the Contact Carrier Support article on our U.S. help center.