Purolator

Details about ShipStation's Purolator integration. Includes requirements, connection process, features, integration notes, and troubleshooting.

Purolator is Canada's leading integrated freight and parcel solutions provider. ShipStation's integration with Purolator allows you to get rates, create domestic and international shipping labels, and ship regular packages, dangerous goods, and shipments that require special handling.

Visit Purolator's Registration page here to register for an account!

Purolator Now Supports Label Messages!

With Purolator's new Label Message capability, you can add up to three label messages to your labels with up to 35 characters each.

Purolator Canada Requirements

Connection Requirements:

  • An active Business account with Purolator.

  • Your Purolator Account Number and Activation Key.

Connect a Purolator account to ShipStation

To connect your Purolator account to ShipStation:

  1. Visit the E-Ship Resource Centre and click Register.

  2. Select the option I want an Activation Key to set up Purolator shipping with my online store.

    Purolator Register activation key option highlighted.
  3. Fill out the profile information as requested.

  4. Agree to the terms and conditions, then click Submit registration.

    Purolator agreement with checkbox and Submit button highlighted.
  5. Check your email. You should have a confirmation email from Purolator. Click the link within the email to open a page to Obtain an Activation Key.

  6. Select ShipStation In the Which e-commerce platform is your online store using? drop-down menu.

    Purolator Activation Key form.
  7. Verify that you are the account holder or primary contact person for this Purolator Business account and Submit the form.

    Purolator obtain key verification
  8. Copy the Purolator Activation key that will appear after you submit the form.

    Purolator Obtain key activation with arrow pointing to Authentication key
  9. Select the Purolator tile and click Connect.

    Purolator logo
  10. Enter your Purolator Account Number and Activation Key, and choose an Account Nickname that you'll use to identify the carrier account in ShipStation.

  11. Click Connect.

Available Features for the Purolator Integration

ShipStation's integration with Purolator supports these standard features:

Additional Features for Purolator

ShipStation's integration with Purolator allows for these additional features:

Feature

Description

Purolator Ground U.S.

The Purolator Ground U.S. service is available for the continental U.S. only. It cannot be used for shipments to Alaska or Hawaii.

Supports Label Messages

Each label message can be up to 35 characters. ShipStation Label Messages map to the Purolator label reference fields:

  • Label Message #1 > Reference field 1

  • Label Message #2 > Reference field 2

  • Label Message #3 > Reference field 3

Supports Saturday Delivery

Allows for package delivery on Saturdays. This option is only valid for shipments with a Ship Date that lands on a Friday.

Special Handling

Informs Purolator that the package will require special handling. See Purolator's Special Handling page for more details and restrictions.

Hold for Pickup

Allows the package to be held for the recipient to pickup, instead of delivering to their address. This option is only valid for shipments to Canadian addresses.

Confirmation Type Mapping

  • 1 = Origin Signature Not Required

  • 2 = Residential Signature Int'l

  • 3 = Residential Signature Domestic

  • Service Default = not supported

Multi-package Shipping

Available for Purolator Express shipments only.

The “+” symbol will appear in the sidebar on an order if you set the service to 'Purolator Express' and set the package type to 'package'.

Adult Signature Required

ShipStation supports the Adult Signature Required confirmation option, required for any merchants shipping cannabis products within Canada.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details about the Purolator Canada Integration

  • The standard weight limit for Purolator shipments is 70 lb. Shipments heavier than 70 lb will require Special Handling and receive a surcharge. The maximum weight for a Purolator shipment is 150 lb.

  • Purolator auto-manifests shipments daily and charges your account for labels when the manifest occurs. Manifests are available to download and print through ShipStation.

  • Purolator labels can only be voided the same day they were created and cannot be voided after they've been manifested.

  • All customs and Dangerous Goods Declarations forms will print in 8.5"x11" format.

  • V2H 0G9 is not a serviceable postal code for Purolator.

  • The following special services are not available in ShipStation:

    • ExpressCheque

    • Chain of Signature

    • Advanced Shipment Notification

    • Custom Shipping Label

    • NAFTA Certificate of Origin

    • FCC Form

    • FDA Form

Purolator Canada Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: The creator of this fault did not specify a Reason

OR

element customer-ref-1 value '123456789012345678901234567890123456’ is not a valid instance of the element type

What it means: This error message can occur when attempting to create a label if a Label Message includes HTML and exceeds Purolator’s 35-character limit.

Some marketplaces can have third-party apps that add these types of strings to the Order’s Notes from Buyer (like Shopify).

What to do:

  • Remove label messages from your print settings, or

  • Remove the string of text that shows in the field that you have mapped from the order itself.

Error: Receiver Company is invalid

What it means: This error message may occur when you create a label and indicates the Ship To Company field is too long.

What to do: Purolator limits this field to 30 characters. Shorten the Company Name or move it into one of the address lines.

Error: International Detail line X at Element Description has an invalid Value

What it means: This error message may occur when you create a label and indicates the Customs Description field is too long for one or more of the customs declarations.

What to do: Purolator limits this field to 50 characters. Shorten the Customs Description to fewer than 50 characters.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.