Details about ShipStation's Purolator integration. Includes requirements, connection process, features, integration notes, and troubleshooting.
Purolator is Canada's leading integrated-freight and parcel-solutions provider. ShipStation's integration with Purolator allows you to get rates, create domestic and international shipping labels, and ship regular packages, dangerous goods, and shipments that require special handling.
Visit Purolator's Registration page here to register for an account!
Purolator Now Supports Label Messages!
With Purolator's new Label Message capability, you can add up to three label messages with up to 35 characters each.
To connect your Purolator account to ShipStation:
Visit the E-Ship Resource Centre and click Register.
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Select the option I want an Activation Key to set up Purolator shipping with my online store.
Fill out the profile information as requested.
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Agree to the terms and conditions, then click Submit registration.
Check your email. You should have a confirmation email from Purolator. Click the link within the email to open a page to Obtain an Activation Key.
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Select ShipStation In the Which e-commerce platform is your online store using? drop-down menu.
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Verify that you are the account holder or primary contact person for this Purolator Business account and Submit the form.
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Copy the Purolator Activation key that will appear after you submit the form.
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Select the Purolator tile and click Connect.
Enter your Purolator Account Number and Activation Key, and choose an Account Nickname that you'll use to identify the carrier account in ShipStation.
Click Connect.
ShipStation's integration with Purolator supports these standard features:
ShipStation's integration with Purolator allows for these additional features:
Feature |
Description |
|---|---|
Supports Label Messages |
Each label message can be up to 35 characters. Label messages from ShipStation map to the Purolator label reference fields:
|
Saturday Delivery |
Allows for package delivery on Saturdays. This option is only valid for shipments with a Ship Date that lands on a Friday. See Purolator's page on Saturday Delivery for more information and restrictions. |
Special Handling |
Informs Purolator that the package will require special handling. See Purolator's PDF on Special Handling for more details and restrictions. |
Hold for Pickup |
Allows the package to be held for the recipient to pickup, instead of delivering to their address. This option is only valid for shipments to Canadian addresses. |
Confirmation Mapping |
|
Multi-package Shipping |
The “+” symbol will appear in the sidebar on an order if you set the service to 'Purolator Express' or 'Purolator Ground' and set the package type to 'package'. |
Adult Signature Required |
ShipStation now supports the Adult Signature Required option, required for any merchants shipping cannabis products within Canada. |
Automatic Tracking |
Automatic Tracking enabled as of 11/5/2018 |
Third-Party and Recipient billing |
This option allows you to assign the billing to a third party or recipient Purolator account. Use the Other Shipping Options in ShipStation to change billing for a shipment. You must enter the account number and account zip code of the third-party account. The third-party account must also allow third-party billing. |
Label Messages must be 35 characters or less.
Ship From Company must be 30 characters or less.
The standard weight limit for Purolator shipments is 70 lbs. Shipments heavier than 70 lbs will require Special Handling and receive a surcharge. The maximum weight for a Purolator shipment is 150 lbs.
Purolator auto-manifests shipments daily and charges your account for labels when the manifest occurs.
Purolator labels can only be voided the same day they were created and cannot be voided after they've been manifested.
All Customs and Dangerous Goods Declarations forms will print in 8.5"x11" format from the Shipments page.
Purolator Ground US works for Continental US only. It will not work for Alaska or Hawaii.
You can have only one active Purolator account connected to ShipStation.
V2H 0G9 is not a serviceable postal code.
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The following special services are not available in ShipStation:
ExpressCheque
Chain of Signature
Advanced Shipment Notification
Custom Shipping Label
NAFTA/USCMA Certificate of Origin
FCC Form
FDA Form
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
Error: The creator of this fault did not specify a Reason. |
This error message can occur when attempting to create a label if a Label Message includes HTML and exceeds Purolator’s 35 character limit. Some marketplaces can have third-party apps that add these types of strings to the Order’s Notes from Buyer (like Shopify). The solution in this case is to do one of the following:
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Error: element customer-ref-1 value '123456789012345678901234567890123456’ is not a valid instance of the element type. |
Same cause and solutions as above but more likely to appear with a plain text string rather than an HTML string in the label message field. |
Error: Receiver Company is invalid |
This error message may occur when you create a label and indicates the Ship To Company field is too long. Purolator limits this field to 30 characters. Shorten the Company Name or to move it into one of the address lines. |
Error: International Detail line X at Element Description has an invalid Value. |
This error message may occur when you create a label and indicates the Customs Description field is too long for one or more of the customs declarations. Purolator limits this field to 50 characters. Shorten the Customs Description to fewer than 50 characters. |