Details about ShipStation's Purolator integration. Includes requirements, connection process, features, integration notes, and troubleshooting.
Purolator is Canada's leading integrated-freight and parcel-solutions provider. ShipStation's integration with Purolator allows you to get rates, create domestic and international shipping labels, and ship regular packages, dangerous goods, and shipments that require special handling.
Connection Requirements:
An active Business account with Purolator. Visit Purolator's Registration page here to register for an account!
To connect your Purolator account to ShipStation, follow these steps:
Visit the E-Ship Resource Centre and click Register.
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Select the option I want an Activation Key to set up Purolator shipping with my online store.
Fill out the profile information as requested.
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Agree to the terms and conditions, then click Submit registration.
Check your email. You should have a confirmation email from Purolator. Click the link within the email to open a page to Obtain an Activation Key.
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Select ShipStation In the Which e-commerce platform is your online store using? drop-down menu.
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Verify that you are the account holder or primary contact person for this Purolator Business account and Submit the form.
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Copy the Purolator Activation key that will appear after you submit the form.
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Select the Purolator tile and click Connect.
Enter your Purolator Account Number and Activation Key, and choose an Account Nickname that you'll use to identify the carrier account in ShipStation.
Click Connect.
ShipStation's integration with Purolator supports these standard features:
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Common ShipStation Features |
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Additional Features
ShipStation's integration with Purolator allows for these additional features:
Feature |
Description |
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Saturday Delivery |
Allows for package delivery on Saturdays. This option is only valid for shipments with a Ship Date that lands on a Friday. See Purolator's page on Saturday Delivery for more information and restrictions. |
Special Handling |
Informs Purolator that the package will require special handling. See Purolator's PDF on Special Handling for more details and restrictions. |
Hold for Pickup |
Allows the package to be held for the recipient to pickup, instead of delivering to their address. This option is only valid for shipments to Canadian addresses. |
Confirmation Mapping |
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Multi-package Shipping |
The “+” symbol will appear in the sidebar on an order if you set the service to 'Purolator Express' or 'Purolator Ground' and set the package type to 'package'. |
Adult Signature Required |
ShipStation now supports the Adult Signature Required option, required for any merchants shipping cannabis products within Canada. |
Automatic Tracking |
Automatic Tracking enabled as of 11/5/2018 |
Remember these points about ShipStation's integration with Purolator:
Ship From Company must be 30 characters or less.
The standard weight limit for Purolator shipments is 70 lbs. Shipments heavier than 70 lbs will require Special Handling and receive a surcharge. The maximum weight for a Purolator shipment is 150 lbs.
Purolator labels can only be voided the same day they were created, and cannot be voided if they've been manifested.
All Customs and Dangerous Goods Declarations forms will print in 8.5"x11" format from the Shipments page.
Purolator Ground US works for Continental US only. It will not work for Alaska or Hawaii.
Third-Party Billing is not supported at this time.
Label messages are not supported at this time.
Users can have only one active Purolator account in ShipStation.
V2H 0G9 is not a serviceable postal code.
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The following special services are not available in ShipStation:
ExpressCheque
Chain of Signature
Advanced Shipment Notification
Custom Shipping Label
NAFTA Certificate of Origin
FCC Form
FDA Form
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to troubleshoot or resolve |
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Why do I get the error "Receiver Company is invalid" when I create Purolator shipping labels? |
This error message indicates the Ship To Company field is too long. Purolator limits this field to 30 characters. Try to shorten the Company Name, or to move it into one of the address lines. |
Why do I get the error "International Detail line X at Element Description has an invalid Value" when I create Purolator shipping labels? |
This error message indicates the Customs Description field is too long for one or more of the customs declarations. Purolator limits this field to 50 characters. Try to shorten the Customs Description to fewer than 50 characters. |