Details about ShipStation's Purolator integration. Includes requirements, connection process, features, integration notes, and troubleshooting.
Purolator is Canada's leading integrated freight and parcel solutions provider. ShipStation's integration with Purolator allows you to get rates, create domestic and international shipping labels, and ship regular packages, dangerous goods, and shipments that require special handling.
Visit Purolator's Registration page here to register for an account!
Purolator Now Supports Label Messages!
With Purolator's new Label Message capability, you can add up to three label messages to your labels with up to 35 characters each.
Connection Requirements:
-
An active Business account with Purolator.
-
Your Purolator Account Number and Activation Key.
To connect your Purolator account to ShipStation:
-
Visit the E-Ship Resource Centre and click Register.
-
Select the option I want an Activation Key to set up Purolator shipping with my online store.
-
Fill out the profile information as requested.
-
Agree to the terms and conditions, then click Submit registration.
-
Check your email. You should have a confirmation email from Purolator. Click the link within the email to open a page to Obtain an Activation Key.
-
Select ShipStation In the Which e-commerce platform is your online store using? drop-down menu.
-
Verify that you are the account holder or primary contact person for this Purolator Business account and Submit the form.
-
Copy the Purolator Activation key that will appear after you submit the form.
-
Your Carriers Add-On
Certain plans will require enabling the Your Carriers add-on before you can connect your carrier accounts. If you have not yet enabled it, you'll be prompted to do so before you can connect your accounts.
-
Select the Purolator tile and click Connect.
-
Enter your Purolator Account Number and Activation Key, and choose an Account Nickname that you'll use to identify the carrier account in ShipStation.
-
Click Connect.
ShipStation's integration with Purolator supports these standard features:
ShipStation's integration with Purolator allows for these additional features:
|
Feature |
Description |
|---|---|
|
Purolator Ground U.S. |
The Purolator Ground U.S. service is available for the continental U.S. only. It cannot be used for shipments to Alaska or Hawaii. |
|
Supports Label Messages |
Each label message can be up to 35 characters. ShipStation Label Messages map to the Purolator label reference fields:
|
|
Supports Saturday Delivery |
Allows for package delivery on Saturdays. This option is only valid for shipments with a Ship Date that lands on a Friday. |
|
Special Handling |
Informs Purolator that the package will require special handling. See Purolator's Special Handling page for more details and restrictions. |
|
Hold for Pickup |
Allows the package to be held for the recipient to pickup, instead of delivering to their address. This option is only valid for shipments to Canadian addresses. |
|
Confirmation Type Mapping |
|
|
Multi-package Shipping |
Available for Purolator Express shipments only. The “+” symbol will appear in the sidebar on an order if you set the service to 'Purolator Express' and set the package type to 'package'. |
|
Adult Signature Required |
ShipStation supports the Adult Signature Required confirmation option, required for any merchants shipping cannabis products within Canada. |
-
The standard weight limit for Purolator shipments is 70 lb. Shipments heavier than 70 lb will require Special Handling and receive a surcharge. The maximum weight for a Purolator shipment is 150 lb.
-
Purolator auto-manifests shipments daily and charges your account for labels when the manifest occurs. Manifests are available to download and print through ShipStation.
-
Purolator labels can only be voided the same day they were created and cannot be voided after they've been manifested.
-
All customs and Dangerous Goods Declarations forms will print in 8.5"x11" format.
-
V2H 0G9 is not a serviceable postal code for Purolator.
-
The following special services are not available in ShipStation:
-
ExpressCheque
-
Chain of Signature
-
Advanced Shipment Notification
-
Custom Shipping Label
-
NAFTA Certificate of Origin
-
FCC Form
-
FDA Form
-
Here are some common issues, potential causes, and troubleshooting tips.
|
Issue |
How to Troubleshoot or Resolve |
|---|---|
|
Error: The creator of this fault did not specify a Reason OR element customer-ref-1 value '123456789012345678901234567890123456’ is not a valid instance of the element type |
What it means: This error message can occur when attempting to create a label if a Label Message includes HTML and exceeds Purolator’s 35-character limit. Some marketplaces can have third-party apps that add these types of strings to the Order’s Notes from Buyer (like Shopify). What to do:
|
|
Error: Receiver Company is invalid |
What it means: This error message may occur when you create a label and indicates the Ship To Company field is too long. What to do: Purolator limits this field to 30 characters. Shorten the Company Name or move it into one of the address lines. |
|
Error: International Detail line X at Element Description has an invalid Value |
What it means: This error message may occur when you create a label and indicates the Customs Description field is too long for one or more of the customs declarations. What to do: Purolator limits this field to 50 characters. Shorten the Customs Description to fewer than 50 characters. |