FedEx

Details about ShipStation's integration with FedEx. Includes integration requirements, connection process, features, notes, and troubleshooting.

ShipStation supports FedEx domestic and international shipping for Canadian users, and that support allows you to use your contract rates with FedEx Canada when you create labels. Sign up for pre-negotiated discount rates offered through ShipStation's partnership with FedEx!

Visit the FedEx ShipStation page to enroll your FedEx account for pre-negotiated discount rates for ShipStation users!

FedEx Requirements

Connection Requirements:

  • An active account with FedEx.

  • Your FedEx account number.

  • Your FedEx account shipping address (located in your FedEx account admin details).

  • The email address and phone number associated with your FedEx account.

  • To ship internationally, you must also upload a signature and letterhead image file to ShipStation. See the Upload Letterhead and Signature section below for details.

International Requirements:

  • Commercial Invoices are automatically generated by FedEx and sent electronically (if supported by the destination country). You may be required to upload a header and signature image in ShipStation for some countries.

  • DDP is supported.

  • ShipStation will send your EORI and VAT numbers when creating your label.

Connect a FedEx Account to ShipStation

To connect your FedEx account to ShipStation:

  1. Select the FedEx tile and click Connect.

    FedEx Logo
  2. Read through the FedEx End-User license Agreement and click I Accept.

  3. Fill out your FedEx Account No and default Shipping Address.

    If you do not know your FedEx Shipping Address:

    Log in to your FedEx account. Click your profile icon and choose My Profile.

    FedEx_MyProfile_US-CA_MRK.png

    The FedEx Shipping Address is under Contact Information.

    Fedex My Profile page with Contact Information highlighted
  4. Enter an Account Nickname to help you identify the account in ShipStation.

  5. Click Connect.

Available Features for FedEx Integration

ShipStation's integration with FedEx supports these standard features:

FedEx Additional Features

ShipStation's integration with FedEx allows for these additional features when you use standard FedEx services:

Feature

Description

Discounted rates

If you register for your FedEx account through ShipStation, you'll have access to pre-negotiated discount rates when you create labels in ShipStation.

See the section on the FedEx - ShipStation Discount Program for more details.

Invoiced carrier

FedEx bills you for only the labels you use, which are invoiced monthly to you on your account. FedEx does not charge your account when you create the label in ShipStation.

Any FedEx labels you create in ShipStation that are NOT used to ship a package will not be billed on your invoice. However, you may still wish to void labels you don't use for improved accuracy in your shipment records.

Electronic Trade Documents (ETD)

ShipStation will automatically try to submit customs information electronically through FedEx's ETD program.

Labels created using ETD will have ETD printed somewhere on the label. If ShipStation is not able to submit customs information through ETD (either because it's not enabled for your FedEx account, or because the destination country does not support ETD), you will need to print any necessary customs forms.

FedEx Ground Manifest

For certain kinds of FedEx Ground and FedEx Home Delivery shipments, a FedEx Ground Manifest will be available to print from ShipStation. Print this form within the End of Day section in the Shipments tab.

To be included in the FedEx Ground Manifest, a shipment must meet one or more of the criteria listed here:

  • Collect on Delivery Amount (COD Amount)

  • Declared Value greater than $100 U.S. dollars

  • Oversize (Length + Girth greater than 84")

  • Additional Handling applied to shipment

  • Acknowledgment of Delivery (A.O.D)

  • Residential delivery address

Third-party and Recipient billing

You may bill label charges to an account other than the FedEx account connected to your ShipStation account. This is called Third-party billing.

To bill label fees to a third-party account:

  1. Select the FedEx service, package type, weight, and other options for the shipment, as usual.

  2. Go to Other Shipping Options and choose ThirdParty from the Shipping Account drop-down menu.

    Shipping sidebar other shipping options shows ThirdParty as Shipping Account
  3. Enter the Account #, Country, and account zip code.

  4. Create the label.

You must have your FedEx account connected to ShipStation to choose a FedEx service for a shipment and add a third-party account.

FedEx Ground Collect

FedEx Ground shipments have the option to use FedEx Ground Collect in the Shipping Account drop-down. You may want to use this option when you ship to a vendor and they wish to charge the shipping fees to their own FedEx account.

Shipping sidebar show Service as FedEx Ground and Shipping Account as FedEx Ground Collect

When FedEx delivers the parcel to the recipient, the recipient supplies their account placard. FedEx will scan this placard and that will then bill the receiver's account.

Currently available in the US and Canada. For more information about FedEx Ground Collect, review the FedEx Ground Collect information page.

Bill duties and taxes to payor of shipping charges

Enable this option to have the costs of duties and taxes billed back to your FedEx account.

If used in conjunction with third-party or recipient billing, the billed account will be responsible for the duties and taxes.

Collect on Delivery

When you create FedEx shipping labels, enable Collect on Delivery so that FedEx will collect funds from the recipient when they deliver the package.

Saturday Delivery

When you create FedEx shipping labels, enable the option to allow for package delivery on Saturdays. See FedEx's page on Saturday Delivery for more information and restrictions.

Alcohol shipping

When you create FedEx shipping labels, enable the option to let FedEx know the package contains alcohol. See FedEx's page on Alcohol Shipping for more information and restrictions.

Dry Ice shipping

When you create FedEx shipping labels, enable the option to let FedEx know the package contains dry ice. You must use your own packaging when you ship dry ice. See FedEx's page on Perishable Shipping for more information and restrictions.

FedEx Support-Enabled Features

In addition to the features listed above, the following can be enabled by ShipStation Support.

Feature

Description

FedEx Retail Rates

If this setting is enabled, the estimated rates you see when you Get Rates (in the rate calculator or the shipping sidebar) will display the FedEx retail ratesretail rates. However, FedEx will still charge you based on your FedEx account negotiated rate and the Carrier Fee displayed in the Shipments grid will display the actual estimation from FedEx based on your account's negotiated rate.

Bypass ETD

If this setting is enabled, ShipStation will not attempt to submit customs information through ETD. You will be responsible for providing any necessary customs documents to FedEx.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Schedule a FedEx Pickup in ShipStation

You can schedule a pickup of your FedEx Ground or FedEx Express shipments within the ShipStation app. These instructions outline how to schedule and the requirements to ensure a timely pickup.

Requirements

To ensure that FedEx can accept the pickup request, the shipment must meet these requirements:

  • Total package weight cannot exceed 150lbs.

  • Maximum number of packages for a single pickup request is 99.

  • Include the latest time your package can be picked up or your company’s close time.

  • FedEx Ground Pickup can be scheduled for the next business day or any business day up to 2 weeks in advance.

  • FedEx Express pickup can be scheduled for the current or next business day.

  • If you need to schedule a pickup for both FedEx Express and FedEx Ground packages, you need to schedule a pickup for each of the services individually.

    Carrier pickup popup showing available FedEx services
  • You cannot edit a pickup request. To change a request, you must delete the original request and enter a new request.

  • For FedEx Ground and FedEx Express pickups, you may request an alternate pickup address other than the shipping location attached to the FedEx account number. An additional surcharge will apply.

  • If you already have a regularly scheduled pickup, it is not necessary to schedule a one-time pickup or to add another regularly scheduled pickup.

Scheduling a Pickup
  1. Select FedEx from the Schedule a Pickup drop-down menu.

    Schedule a pickup drop-down menu with FedEx account selected
  2. Fill out the required information on the Schedule a Pickup form.

    FedEx pickup pop-up screen showing all options
  3. Click Schedule a Pickup to complete the request.

Surcharges do not display in ShipStation!

ShipStation will not display any additional fees that the FedEx pickup request may charge.

FedEx Branded Labels and Messages

For services that support branded labels, your store logo will appear in the center of the FedEx shipping label.

For services that support label messages, Label Message 1 will print in the REF (Reference) field, Label Message 2 will print in the INV (Invoice) field, and Label Message 3 will print in the PO (Purchase Order) field.

Example:

FedEx sample label Logo and Message area highlighted.

Label Messages will also print on the commercial invoice for international shipments. Label Message 1 will print in the Special Instructions field, and Label Message 3 will print in the Purchase Order No field.

Label Message 2 is not used for commercial invoices. Instead, ShipStation submits the Order Number as Invoice No.

Example:

FedEx Commercial Invoice Invoice number and special instructions highlighted.

FedEx - ShipStation Discount Program

To help expand your business's shipping options, FedEx offers substantially discounted rates to eligible ShipStation customers.

To apply, follow the link to the FedEx Advantage enrollment page. There are no enrollment fees, and you can start to save on shipping as soon as you're approved.

After you click Enroll Now on that page, you'll be taken to a FedEx login page.

FedEx Login Screen
  • If applying these rates to an existing FedEx.com account, enter your User ID and Password and click Login. This will apply the OADR negotiated rates to your existing FedEx account.

  • If you don't have a FedEx.com account, you'll need to complete and submit the registration form by clicking Sign Up Now! and complete the FedEx account registration form.

Once you've completed these steps, the discount rates will be loaded into your FedEx account! If you haven't already done so, connect the FedEx account to ShipStation and start shipping now!

FedEx - ShipStation Discounts

Up to 40% off

Domestic Services

Up to 45% off

International Services (To US)

Up to 45% off

International Services (Rest of the World)

40% off

Residential Surcharges

Upload ETD Letterhead and Signature

To simplify the process of international shipping, FedEx uses Electronic Trade Documents (ETD). ETD submits international documentation (like customs forms) electronically and you no longer have to print and attach documents to the shipment. To use the FedEx ETD option in ShipStation, you must add your letterhead and signature images to your account.

Image Requirements

  • Both Letterhead and Signature images must be in either GIF or PNG format.

  • Dimensions for the Signature image are a maximum of 240 x 25 pixels (3.5 x 0.5 in).

  • Dimensions for the Letterhead are a maximum of700 x 50 pixels (7.5 x 1.6 in).

See the FedEx Instructional Help Guide for step-by-step instructions on how to create a signature image.

To upload:

  1. Click Settings on your FedEx account.

    Settings page with FedEx Settings link outlined
  2. Use the Select a File and Upload buttons to upload your signature and letterhead images.

    FedEx settings popup with the Upload signature and Upload letterhead section outlined
  3. Click Confirm.

You can now ship international parcels with FedEx and your international documentation will be sent electronically!

B13A Declaration Form

ShipStation can generate the information necessary for a B13A Declaration form when you create international labels. Follow these steps for instructions on how to do this in ShipStation.

  1. Fill out the PDF of the B13A form.

  2. Upload the form to your CAED (CERS) software.

    See the CAED(CERS) Support site for instructions on how to create the Proof of Report number.

  3. Copy the Proof of Report number from CAED(CERS) software and return to ShipStation.

  4. Create the shipment in ShipStation.

  5. In the Order Details, check the box for This shipment requires B13A export declaration and paste the number from CAED(CERS).

    V3_CSW_B13AForm-MRK.png
  6. Continue to create your label in ShipStation.

  7. Once created, copy the FedEx Tracking number from the label and return to the CAED(CERS) program.

  8. Go to the Other Export Details tab in CAED(CERS), enter Federal Express Canada Corporation under the carrier name and under Transportation document #, enter 400- followed by the tracking number.

    Then go to File to send the form to the CBSA and Statistics Canada.

  9. Print 3 copies of the file to include in your shipment.

Additional Details about the FedEx Integration

  • ShipStation does not support "Cash Only" FedEx account types. You must be on a billed account to connect FedEx with ShipStation.

  • The Ship Date for created labels must be within 10 days of the current date.

  • If you include carrier insurance and the declared value exceeds $500 USD, FedEx will require a Direct Signature for delivery regardless of the confirmation option selected in ShipStation.

    This requirement will apply to each package valued at over $500 USD in a multi-package shipment, thus adding Direct Signature fees to those packages. If this multi-package shipment has only one master tracking number, check with FedEx billing support for details about the signature requirements/fees for each individual package.

  • The international setting Sign Customs As does not apply to FedEx shipments. Instead, customs forms will be signed using the Return Name from the Ship From Location.

  • ShipStation's address validation tool does not distinguish between Residential or Commercial addresses, so all addresses process as Commercial addresses. This may cause the estimated rates to be incorrect for some Residential FedEx shipments.

  • When you get rates for FedEx on a Saturday, a Saturday-Pickup fee will be included in the estimated rate. This fee will only apply when the package is actually picked up on a Saturday.

  • Label Message 3: To use Label Message 3, you must also use Label message 1 and 2.

  • The ability to ship Dangerous Goods is unavailable within ShipStation. Please ship Dangerous Goods directly with FedEx.

  • The Drop Off Type you select in the FedEx carrier settings can affect estimated rates. We recommend that you choose the same Drop Off Type you and your FedEx representative set up to use with your account. The available options are as follows:

    • Regular Pickup: The shipper already has an every-day pickup scheduled with a courier.

    • Request Courier: The shipper will call FedEx to ask for a courier.

    • Drop Box: The shipper will drop the package in a FedEx dropbox.

    • Business Service Center: The shipper will drop off the package at an authorized FedEx business service center.

    • Station: The shipper will drop off the package at a FedEx Station.

FedEx Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: Unable to register meter: Shipping address provided does not match our records

To create FedEx labels or get rates from FedEx, ShipStation must register each Ship From Location in your account with FedEx. This registry creates a meter number that we store on our backend. If a Ship From Location does not have a meter number yet, ShipStation will attempt to register it when you get rates or create a shipment. This error message occurs when the address we're using to register does not match the FedEx account's Shipping Address.

There are two ways you should try to resolve the error:

  1. Go to Settings > Shipping > Carriers & Fulfillment, and click the Settings link for your FedEx account. Update the FedEx Account Address to match your FedEx Shipping Address, then click Confirm.

  2. Go to Settings > Shipping > Ship From Locations and Edit the Ship From Location. Update the Ship From Address to match your FedEx Shipping Address, then click Save Changes.

To ensure it worked, go back to the Orders tab and try to get a rate for the same order that returned the error. The error message should disappear and display a rate from FedEx.

If you updated your Ship From Location, you can edit it again and set it back to your actual Ship From Address. We only need the address to match FedEx's Shipping Address when we register the Ship From Location for the meter number.

Error: Unable to create FedEx shipment. Drop off type is not allowed

This error occurs when creating return labels if your FedEx account is set to use a Drop Off Type that FedEx does not support for returns. To resolve this issue, you'll need to change the Drop Off Type selected for your FedEx account.

Go to Settings > Shipping > Carriers & Fulfillment, and click the Settings link for your FedEx account. Then, set the Drop Off Type to Regular Pickup.

You can then create return labels as needed. After you create your return labels, we recommend you set the Drop Off Type back to whatever you normally use.

Error: FedEx: Commodity # - Commodity is required

This error message occurs because customs information is absent from the international shipment, or the customs declaration contains characters that FedEx cannot process. The # in the error will indicate which customs line is causing the error.

To resolve this error, open the order details and ensure customs information exists for the shipment. If no customs declarations exist, add them to resolve the error.

If the customs declarations are present, check for any special characters (like # $ or ’) and remove them.

Error: Unable to create FedEx shipment. Incomplete commodity description #.

This error means that the customs description for an item did not meet FedEx's keyword criteria and must be more descriptive. Update the customs declaration to clarify what the international shipment includes. The # will point to which customs line is causing the error.

See FedEx's page on Commodity Descriptions for more details.

Some labels are blank for multi-package labels with some FedEx services when using the Google Chrome browser.

To resolve the blank label issue, preview and print the labels with an alternate browser.

The tracking number, barcode, and other information are absent from the label.

This issue can happen if the address or label messages contain special or Unicode characters not supported by FedEx. In these cases, we submit the information to FedEx and FedEx creates a shipment as expected, but the label image itself is corrupted and multiple details are absent.

To resolve the issue, you'll need to void the shipment, then correct the information as needed.

  • If the issue occurs for all FedEx shipments, it's most likely an issue with the Ship From address or the label messages.

  • If the issue only occurs for a specific order, it's most likely an issue with the Ship To address.

The most common cause of this issue is a line-break Unicode character in Address Line 1. This character is not visible in the ShipStation interface, but it's still sent to FedEx when you create the label. To fix the character, completely erase Address Line 1 and retype it manually. Once corrected, create a new shipping label.

Negotiated rates do not appear in ShipStation

If your FedEx account has negotiated rates enabled, you will first need to create a FedEx label through ShipStation's Rate Calculator. Once you have done so, ShipStation will then display your account's negotiated rates.

If you do not need to use the label created via the Rate Calculator, simply void the label afterward.

If your negotiated rates still do not appear in ShipStation, remove and re-add your FedEx account in Settings > Shipping > Carriers & Fulfillment. Then create another label via the rate calculator.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.