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DHL Express

This article contains:

ShipStation's integration with DHL Express allows you to create international shipping labels so you can ship your packages anywhere in the world.

Requirements

Connection Requirements:

Connect a DHL Express account to ShipStation

To connect your DHL Express account to ShipStation, follow the steps below:

  1. Go to Account Settings (the wrench icon in the upper right).

    V3 Closeup of Toolbar. Red box highlights the wrench icon for Settings.

  2. Select Shipping then choose Carriers & Fulfillment from the left-hand sidebar.

    Settings Sidebar: Shipping dropdown. Red box highlights Carriers & Fulfillment option.

  3. Click the Add a Provider Account button.

    Carriers & Fulfillment page. Arrow points to Add a Provider Account button.

  4. Select the DHL Express tile and click Connect.

    DHL Express International logo

  5. Enter your DHL Express Account Number and choose an Account Nickname that you'll use to identify the carrier account in ShipStation.

  6. Click Connect.

Available Features

ShipStation's integration with DHL Express supports the following standard features:

Common ShipStation Features

Feature

Supported?

Domestic Shipping
Red X mark

International Shipping
Green checkmark

Electronic Customs Submission
Green checkmark

Return Labels
Red X mark

Estimated Rates
Green checkmark

Carrier Insurance
Green checkmark

Tracking
Green checkmark

Automatic Tracking
Green checkmark

End of Day (Electronic)
Red X mark

End of Day (PDF)
Red X mark

Label Branding
Red X mark

Label Messages
Green checkmark

Multi-package Shipping
Green checkmark

Multiple Accounts
Green checkmark

International Services

Economy Select

Express 9:00

Express 9:00 Documents

Express 10:30

Express 10:30 Documents

Express 12:00

Express 12:00 Documents

Express Worldwide

Express Worldwide Documents

Package Options

Package

Custom Packages

Confirmation Options

Electronic Signature

Additional Features

ShipStation's integration with DHL Express allows for the following additional features:

Feature

Description

Paperless Trade (PLT)

ShipStation will automatically try to submit customs information electronically through DHL Express' PLT service. If ShipStation is not able to submit customs information through PLT (either because it's not enabled for your DHL Express account, or because the destination country does not support PLT), you will need to print any necessary customs forms.

Third-Party and Recipient billing

When creating DHL Express shipping labels, you can assign the billing to a third-party or recipient DHL Express account.

Schedule Pickup within ShipStation app

Under the Shipments tab, there will be a sidebar menu Schedule a Pickup if DHL Express is connected to your account. From here you can schedule a pickup time for DHL Express shipments.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information which will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Integration Notes

Here are some things you should keep in mind about ShipStation's integration with DHL Express:

  • When using the multi-package shipping option, there is a limit of 99 packages, with a maximum total weight of 1000 kgs (2200 lbs).

  • DHL Express requires a Company Name in both the Ship To and Ship From addresses. If no Company Name is available, ShipStation will reuse the Name field.

  • ShipStation will combine all three Label Messages into a message which will be displayed as Ref #1 on the DHL Express shipping labels.

Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

I'm getting an error which indicates DHL Express can't find the recipient address when attempting to create labels, what should I do?

Typically these errors will be displayed in one of two ways:

  1. Cannot determine destination service. Check recipient information and resubmit. If this problem reoccurs contact your technical service representative.

  2. The destination country X location postal code Y or City Z is invalid. Please check the destination country location details.

Both of these errors indicate that the recipient address is not formatted properly for DHL Express shipments. Compare the address details using the DHL Compatibility Tool and correct the address where needed.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information which will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

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