Details about ShipStation's integration with DHL Express. Includes integration requirements, connection process, features, pickups, claims, and other notes.
DHL Express COVID-Related Service Updates!
As of 1 April, 2020, DHL Express will add an emergency situation surcharge for deliveries. You will see this surcharge reflected in your rate estimate and Carrier Fee in ShipStation. For more information about the surcharge, see the DHL Express Emergency Situation Surcharge page.
There are also some temporary service adjustments for Time Definite International Services. See Service Information Corona Virus for up to date information.
ShipStation's integration with DHL Express allows you to create international shipping labels so you can ship your packages anywhere in the world.
Connection Requirements:
An active account with DHL Express Canada. If you do not yet have an account, go to the DHL Express Open an Account page to get started.
Your DHL Express account number.
To connect your DHL Express account to ShipStation, follow these steps:
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Select the DHL Express tile and click Connect.
Enter your DHL Express Account Number and choose an Account Nickname that you'll use to identify the carrier account in ShipStation.
Click Connect.
ShipStation's integration with DHL Express supports these standard features:
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Common ShipStation Features |
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Additional Features
ShipStation's integration with DHL Express allows for these additional features:
Feature |
Description |
|---|---|
Paperless Trade (PLT) |
ShipStation will automatically try to submit customs information electronically through DHL Express' PLT service. If ShipStation is not able to submit customs information through PLT (either because it's not enabled for your DHL Express account or because the destination country does not support PLT), you will need to print any necessary customs forms. |
Third-Party and Recipient billing |
You can assign the billing to a third-party or recipient DHL Express account using Other Shipping Options. |
Schedule Pickup within ShipStation app |
Under the Shipments tab, use the DHL Pickups option (available if DHL Express is connected to your account). From here you can schedule a pickup time for DHL Express shipments. Review the Schedule a DHL Express Pickup section below for details. |
Here are some things you should know about ShipStation's integration with DHL Express:
When you use the multi-package shipping option, there is a limit of 99 packages, with a maximum total weight of 1000 kgs (2200 lbs).
DHL Express requires a Company Name in both the Ship To and Ship From address fields. If no Company Name is available, ShipStation will reuse the Name field.
ShipStation will combine all three Label Messages into a message that will display as Ref #1 on the DHL Express shipping labels.
No rates for reseller accounts will appear in ShipStation. Rates for reseller accounts will not display in ShipStation unless they link their rates with InXpress, Preferred Shipping. See details in Available Features.
DHL Fee Adjustments
DHL reserves the right to charge adjustments for administrative and other costs. It is the shipper's responsibility to address all DHL shipment fees and subsequent adjustments.
To ensure your rates in ShipStation are accurate, be sure to always enter the true weight and dimensions of all shipments before creating the labels. See the DHL website for more details or contact DHL support.
ShipStation allows you to schedule a pickup time for your DHL Express shipments directly within the ShipStation application.
You may incur a pickup fee if you schedule a single pickup when you use use an individual DHL Express account .
To schedule a pickup for your DHL Express Shipments:
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Select DHL Express from the Schedule a Pickup drop-down menu.
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Fill in this required information: Ship From location, the primary contact for this shipment, date of pickup, and time frame.
Click the Schedule Pickup button to submit the pickup.
Note
The DHL Scheduler Pickup Date will default to the next day so you might not see any Open Shipments appear in the pop-up. To view open shipments, change the Pickup Date to match the Ship Date on the label.
Cancel a Scheduled Pickup
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
I have an error that indicates DHL Express can't find the recipient address when I attempt to create labels. What should I do? |
Typically these errors will be displayed in one of two ways:
Both of these errors indicate that the recipient address is not formatted properly for DHL Express shipments. Compare the address details using the DHL Compatibility Tool and correct the address where needed. |
When I try to schedule a pickup for DHL Express from ShipStation, cannot edit the contact information, and seeing this Error Message:Validation: Pickup location notes must be provided TransactionID=XXXXX |
1. Create a new, identical Contact for the user. 2. Specify the pickup notes to read something like, “No extra notes specified” and define actual pickup notes in the Contact. |