ShipStation is a dedicated Canada Post partner, allowing users to get rate and create both domestic and international shipping labels for Canada Post shipments.
ShipStation can be used with whether you have a Commercial account or Small Business account with Canada Post, and provides manifesting capabilities for your outbound shipments.
Connection Requirements:
An active Commercial or Small Business account with Canada Post.
Manifesting Requirements:
-
Commercial account holds are required to manifest each day's shipments. Failure to manifest shipments may result in fees added to your monthly invoice.
You can do this directly in ShipStation using the End of Day process. You can then provide Canada Post with a physical copy of the manifest.
Small Business accounts have no manifest requirements.
To connect your Canada Post account to ShipStation, follow the steps below:
-
Select the Canada Post tile and click Connect.
-
Select whether you have a Solutions for Small Business or Commercial account type.
Note
If connecting a Commercial account, you must have a Business Profile created for Canada Post. See Create a Canada Post Business Profile for details.
Click Connect.
You'll be redirected to Canada Post to complete the connection. Login to Canada Post if needed.
-
Choose your Method of Payment and click Continue.
Note
If you have a Solutions for Small Business account, you must choose Use saved credit card.
If you have a Commercial account, you must choose Pay by Account. If you do not see this method, you must Create a Canada Post Business Profile.
-
Click Agree and Continue to agree to the Terms and Conditions.
If you're connecting a Canada Post Commercial account to ShipStation, you must have a Business Profile created in Canada Post which uses your commercial contract number. If you were using your Commercial Canada Post account with another shipping provider, it's likely this has already been created, but if you're new to Canada Post or recently upgraded from a Solutions for Small Business account, you'll need to create a new user which uses the contract information.
-
Navigate to the Canada Post business log in page here and click Sign Up.
-
Choose a new Username, enter your existing Customer Number and Postal Code/Zip Code, then enter the Verification Code. Click Sign Up to proceed.
-
Enter your existing Agreement Number, and click Agree and Continue.
-
Fill out the required Profile Information. This information can be the same as the information in your original account profile. Click Agree and Continue button once complete.
Review the information entered, then click Save.
ShipStation's integration to Canada Post supports for the following standard features:
|
Common ShipStation Features |
|
|
Here are some things you should keep in mind about ShipStation's integration with Canada Post:
Canada Post return labels are only available to Commercial account holders. Return labels cannot be voided, cannot include carrier insurance, and will always require Signature confirmation.
-
If using a Commercial Canada Post account, you must manifest your shipments!
You can do this directly in ShipStation using our End of Day process. You can then provide Canada Post with a physical copy of the manifest.
Manifests are not required for Solutions for Small Business accounts.
Only a single Canada Post account can be active within a ShipStation account.
Customs documentation for international shipments is not submitted electronically. You must provide any necessary customs documents with your shipments.
Only Label Message 1 & 2 are supported. Label Message 3 will not appear on Canada Post labels.
You may incur extra fees if you drop-off packages at a deposit location that is not considered your nearest drop-off location. Use the Canada Post Find a Deposit Location tool to find your nearest deposit location.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
Error "Method of payment Account/Credit Card is not available" when creating shipping labels or closing shipments |
This error indicates that the payment method selected for the Canada Post integration is not valid. To resolve this issue, go to |
Error "/rs/soap/shipment/v7: cvc-simple-type 1: element unit-weight value '0.000' is not a valid instance of the element type" when creating international shipments |
This error message occurs when ShipStation rounds the weight value for an international shipment and the calculation ends up with a value of 0. This can happen if you have a lightweight shipment that contains a customs line item that has a high quantity (such as a 100 gram package with a customs quantity of 500.) To resolve this issue, adjust your customs declaration so that the name reflects that it's a multi-pack but the quantity is only 1. For example, use "Pack of 500 Paperclips - Qty 1" instead of "Paperclips - Qty 500." |
Error "Rejected by SLM Monitor" when creating a Canada Post label. |
This error is caused by the Canada Post's servers throttling your Create Label request. You may also receive this error in the event of a Canada Post server maintenance/outage. In either instance, if you receive this error, your best option is to give it a couple of minutes and try again. Typically, Canada Post allows 20 requests per minute. If you receive this error frequently, you can request a limit increase on your Canada Post account. |