How to add a SureDone store to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.
SureDone is a multi-channel listing platform that lets sellers connect to multiple sales channels, marketplaces, shopping carts, and even a SureDone hosted website. Use SureDone with ShipStation to synchronize inventory, manage orders, track fulfillment, and deploy complicated integrations through SureDone's open API and plug-in architecture.
Request a trial or sign up for a demo of SureDone.
Connection Requirements:
-
An active account with SureDone.
-
Your ShipStation username, password, and URL generated by SureDone (in Settings > Plugins)
Order Import Requirements:
-
Include a Ship To address.
To connect your SureDone store to ShipStation:
-
Click Settings, then select Shipping.
-
Select the ShipStation header.
-
Scroll to the bottom and copy the Username, Password, and URL generated by SureDone.
-
Select the SureDone tile.
-
Enter the Username, Password, and URL generated by SureDone.
Tip
The following modifications can be added to the URL in order to change how data is sent to ShipStation. Replace ? with & for any addition after the first.
EX: https://plugins.suredone.com/ShipStation/?skufield=customsku&cf1=customfield1&amzn=0
URL Addition
Effect
?skufield=field
SureDone will send field as the product SKU. If not included, ShipStation will receive GUID.
?locationfield=field
SureDone will send field as the product Warehouse Location.
?titlefield=field
SureDone will send field as the product Name. If not included, ShipStation will receive title.
?cf1=field
SureDone will send field as Custom Field 1.
?cf2=field
SureDone will send field as Custom Field 2.
?cf3=field
SureDone will send field as Custom Field 3.
?ebay=0
Removes orders that originated on eBay from the order import feed.
?amzn=0
Removes orders that originated on Amazon from the order import feed.
After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.
The ShipStation integration with SureDone supports the following standard features:
The ShipStation integration to SureDone allows for the following additional features:
|
Feature |
Description |
|---|---|
|
Configurable Time Zone |
By default, ShipStation assumes that the SureDone store's server uses UTC as the timezone. If your SureDone account uses a different server timezone, you can define it in the store's settings. |
-
SureDone will only accept a shipment update if a tracking number is included. All SureDone orders should be shipped using a service that includes tracking. If using the Mark as Shipped action, you must include a value in the tracking number field.
-
Some fields, like Warehouse Location and the Custom Fields, will only be sent to ShipStation if you adjust the URL when connecting the store. See Connect a SureDone store to ShipStation for details on URL modifications.
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
|
The Order Date in ShipStation is different than the Order Date in SureDone |
What it means: This usually occurs because the SureDone server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes the Order Date to be thrown off when converting the timestamp based on time zone. What to do: Update the store's settings so the store is using the same timezone as the server your SureDone store is hosted on. |
|
Certain orders placed late in the day are not importing into ShipStation |
What it means: Similar to the issue above, this typically occurs because the SureDone server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes our import process to inadvertently skip ahead. What to do: Update the store's settings so the store is using the same timezone as the server your SureDone store is hosted on. |