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Reverb

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ShipStation Content Team

Updated

How to add a Reverb store to ShipStation, what features are available, and other need-to-know details.

Reverb is an ecommerce marketplace where musicians buy and sell their new, used, and vintage instruments and gear. ShipStation imports your Reverb customer shipping data, item SKUs, names, prices and images, and then updates shipment tracking information back to Reverb.

Sign up to start selling on Reverb.

Reverb Requirements

Connection Requirements:

  • An active seller account with Reverb.

  • Your Reverb username, API Key/Token, and URL to your XML Page

When logged in to Reverb, go to My Shops > Shipping to gather connection credentials (or use this link to log in to Reverb).

Order Import Requirements:

  • Include a Ship To address.

Connect a Reverb store to ShipStation

To connect your Reverb store to ShipStation:

  1. Log in to your Reverb account here.

  2. Go to My Shop > Shipping, or click this link to go directly to Reverb's selling page.

  3. Click the Generate ShipStation Token button at the bottom of the page.

  4. Open a new tab or browser window and log in to your ShipStation account.

  5. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  6. Select Selling Channels from the sidebar, then choose Store Setup.

    Settings page selections, with outline marking the Selling Channels Store Setup option.

  7. Click Connect a Store or Marketplace.

    Store Setup Settings, box highlights Connect a Store or Marketplace button.

  8. Select the Reverb tile.

    Reverb logo on square tile button that reads, "Connect".

  9. Enter Your Reverb username, API Key/Token, and URL to your XML Page.

    Tip

    The URL to your XML Page should be formatted like this:

    • https://reverb.com/shop/[Your Reverb Shop Name]/ship_station

  10. Click Test Connection, then Connect if the test is successful.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for Reverb Integration

The ShipStation integration with Reverb supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common Integration Features

Feature

Supported?

Custom Statuses

Green checkmark. Supported feature. Yes.

Customer Emails

Red X mark. Unsupported feature. No.

Customer Phone Numbers

Green checkmark. Supported feature. Yes.

Requested Service*

Green checkmark. Supported feature. Yes.

Payment Method

Red X mark. Unsupported feature. No.

Discounts

Red X mark. Unsupported feature. No.

Identifies Gift Orders

Red X mark. Unsupported feature. No.

Internal Notes

Green checkmark. Supported feature. Yes.

Notes from Buyer

Red X mark. Unsupported feature. No.

Order Weight

Red X mark. Unsupported feature. No.

Item Weight

Red X mark. Unsupported feature. No.

Item Images

Green checkmark. Supported feature. Yes.

Item Options

Red X mark. Unsupported feature. No.

Item Warehouse Location

Red X mark. Unsupported feature. No.

Order Status Mapping

ShipStation Status

Reverb Status

Awaiting Payment

Unpaid

Payment Pending

Awaiting Shipment

Paid

Shipped

Fulfilled

Shipped

Picked Up

Received

Cancelled

Cancelled

Refund Requested

Refunded

On Hold

Not Mapped

Sent with Shipment Update

Field

Sent to Marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Green checkmark. Supported feature. Yes.

Note to Buyer

Green checkmark. Supported feature. Yes.

Item Information

Green checkmark. Supported feature. Yes.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details about the Reverb Integration

  • ShipStation cannot send email notifications for Reverb orders. All customer notifications will be handled by Reverb.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

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