Groupon

How to add a Groupon account to ShipStation, what features are available, other need-to-know details.

ShipStation's integration with the Groupon marketplace automatically imports order, customer, and tracking information.

Groupon Ending 1st Party Accounts

Groupon is ending their 1st Party Account option and these accounts will no longer function with ShipStation. ShipStation will only integrate with Groupon Marketplace accounts.

If you were previously using a Groupon 1st Party account, please ensure your Ship From Locations and packing slips in ShipStation no longer include the Groupon 1st Party account return address. All Groupon marketplace returns should be directed to your official return address.

Groupon Requirements

Connection Requirements:

  • An active marketplace account with Groupon.

  • Username and password.

Order Import Requirements:

  • Include a Ship To address.

  • Orders have not already been Exported from Groupon.

Connect a Groupon marketplace account to ShipStation

To connect your Groupon account to ShipStation:

  1. Log in to your Groupon marketplace account.

  2. Go to Account Settings, then Account Information. Copy your Supplier ID from the URL (the last numbers in the URL.)

    Your Groupon account manager can also provide you with the Supplier ID.

  3. Click here to access your Groupon access tokens.

  4. Enter a New Token Label, and click Create Token.

  5. Select the Groupon tile.

    Groupon marketplace logo.
  6. Enter your Groupon Supplier ID and Token.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for Groupon

ShipStation's integration with Groupon supports the following standard features:

Common Integration Features

Default Status Mappings

Status

Groupon Goods Status

Awaiting Payment

Not Supported

Awaiting Shipment

Open

Shipped

Not Supported

Cancelled

Not Supported

On Hold

Not Supported

Sent with Shipment Update

Field

Supported?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Red X mark. Unsupported feature. No.

Carrier Fee

Red X mark. Unsupported feature. No.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Red X mark. Unsupported feature. No.

Additional Features for Groupon

ShipStation's integration with Groupon allows for the following additional features:

Feature

Description

Custom Fields

  • ShipStation will import the Parent Order ID as Custom Field 2. Groupon requires that all orders with the same Parent Order ID be combined for shipment.

  • ShipStation will map Supplier into CustomField1.

Groupon Packing Slips

When you connect your Groupon store to ShipStation, ShipStation will create two custom packing slip templates (one 4" x 6", one 8.5" x 11") to be used for your Groupon shipments.

Support-Enabled Features for Groupon

Beyond the features above, the following settings can be enabled for your Groupon integration by the ShipStation User Success team.

Feature

Description

Custom Fields

Map up to two additional Custom Fields for a Groupon store. Available custom fields are:

  • PO Number

  • CI Line Item ID

  • Fulfillment Line Item ID

Import Bom SKU

Enable this setting to import the Bom SKU (the Seller SKU for the product) as the product SKU. By default, ShipStation will import the UPC as product SKU.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details about Groupon Integration

  • Groupon marketplace orders are only exposed to ShipStation a single time. If you update the order in Groupon after it's already imported into ShipStation, the updates will not be sent to ShipStation.

  • ShipStation will only import Groupon orders that have not already been Exported. If another third-party service is exporting Groupon orders, that will prevent ShipStation from receiving them.

Groupon Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Groupon order is not importing into ShipStation

The most common reason why an order does not import into ShipStation is that it's already listed as Exported in Groupon.

This can happen if you have another third-party service connected to Groupon that is exporting the order, or it can happen if you run a manual export from within Groupon.

If you're not sure how your Groupon orders are being exported prior to ShipStation attempting to fetch them, we recommend you contact Groupon directly to investigate who's getting your data first.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information