Frequently asked questions about how to add insurance to shipments and file a claim with different carriers.
Yes! ShipStation offers the following options in the Insurance drop-down menu when configuring shipments:
Carrier insurance: Use this option to add the carrier's insurance to your package. Not necessary if you want only the service's default insurance.
Shipsurance: Use this options to add Shipsurance insurance to your package.
Shipsurance is a ShipStation partner and is pre-loaded into your ShipStation account. Funds are purchased with the credit card on file for your ShipStation subscription.
Other: Use this option to indicate on your shipment record you have purchased insurance for this package from a third-party insurance provider.
For details on how to use insurance in ShipStation, review the Insurance Options article in the Ship Orders section of the help guide.
How you file an insurance claim depends on what type of insurance you added to the shipment.
If you added Carrier insurance to your shipment, you will need to file the claim directly through the carrier specific insurance portals, linked here for your convenience:
If you added Shipsurance to your shipment, you can file the claim directly through ShipStation. Just click the Shipsurance link for the shipment record in the Shipments grid.
The Shipsurance account used must be the account created through ShipStation and billed through the credit card used for your ShipStation subscription. If you have linked a personal Shipsurance account to ShipStation, you must file your Shipsurance claim directly through your Shipsurance account portal.
If you are unsure if you are using a ShipStation or personal Shipsurance account, go to
Settings > Shipping > Carriers & Fulfillment. If there is no Add Funds option for Shipsurance, then it is a personal account.