ShipStation does not have the ability to print additional stand-alone postage to add to a package that has been returned for insufficient postage.
In order to reship an order that has been returned for insufficient postage, you must first void the label, then make the necessary adjustments to the shipment weight and print a new label.
If you use ShipStation V3, review the V3 Void Label article for the proper instructions.
Every label that is created in ShipStation is stored in our system for 180 days. During that time, you can reprint the label at no extra charge.
If you ever need documentation of a shipping label you created through ShipStation (to file an insurance claim, for example), please open a support case with us and include the order number and/or tracking number. Support will then send you a copy of your transaction details.
No. Once you void a label that label is no longer valid and it cannot be unvoided. However, if you need the label after voiding it, you can create a new one.
Some selling channels will not accept a second tracking number from ShipStation. If that is the case, you may want to manually update the new tracking number on your selling channel for that order.
To add information like item SKU, order number, or PO Number to a label, use ShipStation's Label Messages feature.
Not all carriers support label messages. To find out if your selected carrier supports adding messages to its labels, please review the carrier's Integration article in our Integration Help guide.
By default, ShipStation does not display postage fees on labels unless there is a requirement in place by the carrier. This may be required due to the destination country (like Brazil), or due to service or carrier insurance requirements.
In all other cases, the cost you paid for the postage will not print on the label. Instead, you can tell ShipStation that you do want the postage to print on the label. This setting is located in the Other Shipping Options section of the Order Details.
If you need a receipt for a specific label you purchased, locate the shipment in ShipStation's Shipments tab (Shipping tab for V3 users) and copy the tracking number. Then, contact ShipStation support, request a Transaction Details Report, and provide the tracking number for each shipment you need the receipt for. Support will attach each Transaction Details Report to their response.
Yes. In ShipStation, this is called a third-party account.
To do this, you'll need to first set the shipping service for the correct carrier. This means you will need to have your own account for this carrier connected to ShipStation so you can select the correct service. You can then set the Other Shipping Options to either Recipient or Third Party and add the account information.
In ShipStation Classic, this is in Order Details under the Other Shipping Options section:
In ShipStation V3, this is in
Other options > Change Billing:
For example, to bill to a recipient's FedEx account, you must have your own FedEx account connected to ShipStation, then select a FedEx service for that order. Then you can add a third party's FedEx account number to that order before creating its label.
If this is something you will do regularly, you can also apply third party billing via Automation Rules. Be sure the rule first sets the shipping service and package type correctly, then adds the third-party account details.
The Recipient and Third Party designations are for information and reporting purposes only. Either option will tell the carrier to charge the entered account.
Integrated labels are labels that print with the packing slip on the same sheet. If you are using Integrated labels with the 8.5" x 11" label w/ packing slip format (pictured below), ShipStation by default prints the label on the top portion of the page.
However, if you are shipping multiple packages for a single order (what we call a Multi-package shipment), all of the labels associated with the order will print first, regardless of which side of the paper they are printing.
This can cause the packing slip to be pushed down to the last page, and not print in the integrated way you may have intended.
However, you can send a request to our support team to set your account so the label always prints labels at the top of the page.
Once we enable the labeltop feature for you, ShipStation will always print your label on the top portion of the page and the packing slip on the bottom. This will result in the final label printed always being integrated with the packing slip for that order.
Please contact ShipStation Support if you'd like this option to be enabled on your account.