How to access your subscription settings to change or cancel your subscription, update your payment method, and manage plan add-ons.
The Payment & Subscription page allows you to manage several aspects of your ShipStation account. This article will help you make changes to your current ShipStation subscription plan and show you how to update your account payment details.
Please see our guides on the following options, which are also managed on the Payment & Subscription page:
You can make changes to your ShipStation subscription plan at any time. Please visit the ShipStation Pricing Page for details about each subscription plan level.
Credit Card Only
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ShipStation currently accepts subscription payments by credit card only. Payments by check, PayPal, or via bank transfer are not available payment methods.
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ShipStation accepts all major credit cards. Prepaid gift cards are not accepted.
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If you have insufficient funds in your account when we bill your card, we will attempt to charge the card again on the next business day.
You can change your subscription plan in ShipStation at any time, which you may need to do if your shipment volume increases or varies by season. Additionally, a change in your plan level allows you to adjust the number of users for your account.
You can upgrade for the long term, or just for a month.
To change your plan:
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Go to the Subscription Plan box and click Manage Plan.
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Select the plan to which you wish to upgrade or downgrade. Then, click the Update Plan button.
*If your account does not match the details in this image, your plan may have been grandfathered in prior to these changes.
If you upgrade your plan or have not exceeded the maximum number of users for the plan you downgraded to, you're done!
Upgrading to a High Volume Plan
High Volume plans include an API rate limit of 100 calls/min.
If you are upgrading to a High Volume plan, please contact our support team to let us know, and we'll apply the higher call limit to your account.
Downgrade Plan Notifications
When downgrading, you may be notified of features that will no longer be available to your account. Carefully review the notification. Then, click the Downgrade Plan button to confirm the plan change.
When downgrading to a plan that includes fewer users than you have configured on your account, a new pop-up will appear, allowing you to deactivate one or more of your account users. Or, you can keep all users, and you will be invoiced at $5 USD per user each month in addition to your subscription fee.
Upgrade your plan at any time and those changes will apply immediately. Please note that the current month’s charges will be prorated based on the date of upgrade.
Downgrade your plan at any time. Subscription periods are billed in advance, so the current 30-day cycle will continue to the end of the period when that plan level began. The plan downgrade will take effect for the next 30-day billing cycle.
For example, if you start at a Bronze plan but temporarily upgrade to Platinum for the season's rush, you can downgrade back to Bronze any time before the next billing cycle.
For the remainder of the current 30-day billing cycle, the Platinum plan services apply to your account. The Bronze plan will apply again at the start of the new billing cycle.
To find the dates of your billing cycle, click the Past Invoices link at the top right of the page. From there, you can view your most recent invoice, which will list the dates of your billing cycle.
To change the payment method, address, or email address associated with your ShipStation subscription:
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Go to the Payment Methods section.
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Click the Action menu for the Subscription line and select Update Payment Method.
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Update the necessary details.
Verify Information is Up to Date
Be sure that all credit card information is up to date. If a card is expired or closed, it can result in a denial and risk your account going to a closed status.
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Click Save when you're done!
The information below will tell you all you need to know to cancel your account.
Once your subscription has been closed for 30 days, if you have any remaining funds in your ShipStation Balance we will automatically process a refund in the next 14 business days.
Leave Us Your Feedback!
Please consider leaving us a note to let us know why you are canceling and what we can do to improve ShipStation. We'd really appreciate it!
When you cancel your ShipStation subscription, several things will happen.
Keep in mind, your subscription will be valid until the last day of your billing cycle, so you can continue to use ShipStation fully until that time.
After Your Subscription Ends
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You will be able to log in to ShipStation, but only the
Account > Payment & Subscriptionsettings will be available to view (should you want to resubscribe). -
You will not be able to run any reports from your ShipStation account. Be sure to run any reports you need while your subscription is still active.
If you have previously canceled your account, you can reinstate it by re-selecting or changing your subscription plan and updating your billing details.
If your account has been canceled due to non-payment, ShipStation will allow you to log in but will only show you the Payment & Subscription page. Update your billing details to reinstate your account.
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Log in to ShipStation using the same username and password you used previously on your account.
ShipStation will open to the Payments & Subscription page.
If you cannot log in, use the Forgot Password option in the login window. If you are unable to reset your password this way, please contact ShipStation support for further assistance.
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Click Manage Plan.
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Select the plan level you'd like to use (even if it shows as the currently selected plan), and enter your billing information into the Account Billing pop-up window.
If your billing information is still saved in ShipStation, this pop-up will be skipped.
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Save your changes.
Your account will now be reactivated, and you can access the rest of the app to start shipping again!
Your new billing period will start the day you reactivate your account.