Add Product Records

Methods for adding products to ShipStation via the app or importing in bulk with a CSV file. Recommendations for how to identify products within ShipStation.

ShipStation automatically creates product records when orders import from your selling channels and contain a product that does not yet have a record in ShipStation.

By default, ShipStation uses the product SKU as the unique identifier for each product record, unless you change this in your store settings.

There are two other ways to add products to ShipStation:

Add Single Products Manually

Add Products in Bulk via CSV Import

To create or make changes to multiple product records at once, you can directly edit and import your own product CSV files.

You can also download ShipStation’s pre-formatted CSV template to use (both in-app and at the end of this article) if you prefer, although this is no longer required.

Updating products with a CSV file

  • SKU is a required field.

  • There is no longer an option for match-by-name.

  • Shopify Merchants: Shopify manages product weights in grams, and we use ounces. Be sure to convert those numbers before importing your CSV into ShipStation.

  • Leaving a cell blank in the CSV file will cause ShipStation to enter a null value for that field.

  • Order Tags can be added, but not removed, with a CSV import.

  • CSV Tag field 29-Character Limit: If you add an order tag to a product via CSV, the tag field has a 29-character limit. The tag will not add if it has 30 characters or more.

  • Product Aliases and Product Preset Groups cannot be added or removed via the Import action

You will receive a message that your import has been sent. Close that window, and you can continue to work in ShipStation while the import completes in the background.

Import Products from CSV popup. Shows a spinning wheel and the Close button.

When your import is complete, a notification message will appear to let you know. You can also see any import errors.

PROD__ImportPU__CSV_Success_Error-Review.png

If your import fails, you will receive an import failure message that indicates the potential reason. See the Product Imports Troubleshooting article for steps to troubleshoot any errors you may encounter.

Using ShipStation's CSV

If you download and use ShipStation's Product Import Sample CSV, you may find the following information to be useful.

Notes About Product Records

  • ShipStation is set by default to create product records from the items included on orders when they import. When ShipStation creates product records this way, the product records contain only the Name and SKU sent by the selling channel.

  • Once a product record is created in ShipStation, the SKU cannot be changed. However, you can set product records to be inactive or delete them altogether, if needed.

  • All new products are Standalone products by default. If you wish to create relationships between products for reporting purposes, review the Product Types article.

  • ShipStation only receives product information from the selling channel. ShipStation does not send product information back to the selling channel.

  • Importing products with a CSV:

    • Many product details, but not all, can be added and updated in bulk with a CSV import.

    • CSV imports replace existing product details, so it's important that the CSV used always contains the values for all product details you wish the ShipStation product record to contain.

    • If the Active column is left blank in the CSV, ShipStation will ignore it and leave the product in its current state.

    • If the import fails, you will receive an import failure message that indicates the potential reason. Review the CSV Import Troubleshooting article for more details.