Label creation is ShipStation's primary feature! There are several ways to create labels in ShipStation, and this article discusses each of them, as well as what happens when you create labels and how to view them once created.
You can create labels for orders in either the Awaiting Shipment or On Hold status. You cannot create labels for orders in the Awaiting Payment status. For Awaiting Payment orders, you can either wait until the store refresh updates to the order to Awaiting Shipment, or select the Mark as Paid button to manually move it to the Awaiting Shipment status.
Notably, this article does not include how to print labels. Creating and printing labels, while they often happen nearly at the same time, are two distinct processes. Review the Print Labels article for details on printing labels once they are created.
You can create a label for an order from the Order Grid, Order Details screen, or from the Rate Calculator.
Now that your orders are in ShipStation, it's time to ship them. This video shows how to configure your shipments and create labels with your connected carrier account.
Click Create Label to begin.
ShipStation will open the Cost Summary screen to view the rate and make any necessary changes (if Quickship is enabled, ShipStation will skip this screen).
If you are using a postage provider with a balance and the balance is not sufficient for the cost of the label(s), you will be prompted to add funds here.
Click Create Label and ShipStation will request the label from the carrier.
Once the label generates, a pop-up will display your print methods:
Via ShipStation Connect.
View it from your browser, then print.
Download the PDF to your device, then print.
Select one of these options to view and print out the shipping label.
Print a Label Without an Order
Need to print a label without an order? Use the Rate Calculator.
If some of your orders require multiple boxes to ship, ShipStation includes the ability to create multi-package shipments with the following carriers:
To create a multi-package shipment:
Find the order for which you need to ship multiple packages and view it in the Order Details screen or the Shipping Sidebar.
Choose a service from a supported carrier.
Once you select a service, you will see a "+" icon to the right of the Package drop-down menu.
Click the + icon.
A new window will open to allow you to add packages to the shipment. Any relevant weight and dimension details from the Order Details or Order Sidebar will be transferred into the first package of the Ship Multiple Packages pop-up.
To add more packages, simply click Add a Package.
Repeat the process of adding packages until you’ve created all the component packages needed for the shipment.
The weights you enter for each package will automatically add together when you view the order on the Order Detail screen or in the Order Sidebar.
The labels for multiple packages will print the same way they do for any other shipment, only there will be more of them. Each individual package will have its own tracking number and label, but there will be a master tracking number that will track all included packages. This master tracking number will appear in the Tracking # column for the shipment and will also be the tracking number sent to your marketplace and customer.
You may wish to send an additional e-mail to your customers with the individual tracking numbers, but that's up to you to do outside of ShipStation.
The number of component packages
Dimensions for each component package
The weight for each component package
An insured value for each component package
To create a package set:
Click the + icon next to the Package drop-down to open the Ship Multiple Packages pop-up.
Configure your packages with size, weight, and insured value as needed.
Tick the Save As checkbox.
Enter a name for the package set.
Click Save Changes.
The set will automatically assign to the shipment and then be available to apply to future shipments under the Apply Package Set drop-down.
To apply a package set, simply choose the saved Package Set from the Apply Package Set drop-down in the Ship Multiple Packages pop-up. The following GIF illustrates the process.
You cannot currently edit existing package sets, but you can delete them by clicking on the Apply Package Set menu and clicking the blue X icon that appears when you hover over a package set in the list.
Once deleted, the name can be used with a new package set.
You can create labels for many orders at once using a process called Batching. A Batch is a a collection of orders you want to process together and it can be an efficient way to organize your workflow.
Currently, each user in your account can have up to five open batches at a time. These appear on the bottom left of your ShipStation Orders screen, and the open batch number will also display in the Open Batch column of your Orders tab. Once a batch has been processed, you can then view specific batch information in
Shipments > Batches.
Batches Are User Specific
This means that while other users can view orders that are in another user's batch, only the user who created the batch can edit the batch or process it.
There are two ways to create a batch:
Click +Create a New Batch in the left-hand sidebar.
Select orders from the Order Grid and select Add to Batch from the shipping sidebar. In the drop-down menu select Create New Batch.
There are two ways to add an order to a batch:
Drag and drop the orders from the Order Grid to the batch area in the bottom-left corner of the screen.
As noted above, select the desired orders, choose Add to Batch, then select the batch number where you want to add those orders.
Orders Can Be in Only One Batch
ShipStation will save you from any duplicate shipments by only allowing an order to be in one batch at a time. If you attempt to add an order to a batch but the order is already in another batch (including another user's batch), ShipStation will prompt you to move the order.
Processing a batch simply means to create the labels for all of the orders contained in the batch.
When you are ready to create the labels for a batch, do the following:
Select the batch number from the sidebar in the Orders tab.
You should then see all orders contained in the batch in the Orders grid.
Click the Process Batch button.
A screen will then display the batch’s progress. You can close this window and the batch will continue to process in the background.
When the batch is finished processing, a pop-up will appear with your available options.
From here you can print labels, packing slips, and other documents.
If you are not ready to print, close this window. You can print at any time from the Label Queue by selecting the shipments from the Batches screen in the Shipments tab.
You can mark a batch as printed, add notes, or archive the batch in the Batches screen.
Process Batch Best Practice
The best practice when using batches is to use the Process Batch button. If you instead select the orders within a batch and click Create Labels, this will cause ShipStation to auto-create a new batch with these orders and then process within this new batch.
When this occurs, you may see the orders remain in your previously created batch, even though their status has changed to Shipped. If this happens, simply cancel the open batch, and select the new batch from your Label Queue or Shipments > Batches window to print the labels.
The Cost Summary screen displays the postage details for the label(s) you are about to create. It also allows you modify the shipment date and to determine how much postage you want to purchase (if using a pay-on-create carrier).
When adding funds to a carrier balance, you must add at least enough for the cost of the selected labels.
The Cost Summary screen will appear if any of the following apply:
If you have selected a postage provider that charges for labels upon creation, your postage balance is not sufficient to cover the full cost, and you do not have auto-funding enabled.
If you do not have Quickship enabled.
If you are creating labels from a batch or creating labels for multiple orders at once. The label batch cost summary differs slightly from the standard Cost Summary screen.
When you are satisfied with your cost review, click the Create Label(s) button to proceed.
Creating a label triggers the following processes:
ShipStation requests the label from the appropriate postage provider. The provider sends a PDF of the label back to ShipStation.
ShipStation updates the order to Shipped.
ShipStation sends a shipment notification to the selling channel associated with the order.
ShipStation sends a shipment notification email to the customer, if you have set the store to do so. This option is disabled by default. Review the Customer Notifications article for details.
Orders in the Awaiting Payment status must first be moved to the Awaiting Shipment status before you can create a label for them. This can be done by a store refresh (once the order is paid on your selling channel) or manually by clicking the Mark as Paid button in ShipStation.
Some carriers have limitations for their labels, including character limits and support for label messages. For details, review the article for your specific carrier on our Integrations Help Guide.
ShipStation does not create international return labels.
Automatically sending a notification to the selling channel is the default behavior for ShipStation. You can prevent the marketplace notification on a per order basis or change the default notification behavior in the Store's Notification Settings. Review the Marketplace Notifications article for details.
Once the label(s) have been created, you can review them in the Shipments Tab.
Each item in the Shipments grid indicates a label you have created for an order.
To view a label, click an order to open up the Order Details and then click the Labels button in the Shipments section.
Or, select orders from the Shipments Grid and click Print in the Action bar, then select Labels from the drop-down menu.
You will see the Print Label pop-up screen.
To view the label, choose Preview in Browser.
Requesting a Label Receipt
Every label created in ShipStation is stored in our system for 180 days.
If you ever need documentation of a label you created through ShipStation (to file an insurance claim, for example), contact our support team and include an order number and/or tracking number. We will respond with a copy of your transaction details.