Order Statuses

The left-hand sidebar of the Orders grid displays the various order statuses your orders could be in.  ShipStation displays Awaiting Shipment orders by default

If the order is paid for and ready to ship, the status of the order in ShipStation should be Awaiting Shipment. Most of your orders will import directly into this status.

V3 Orders tab left-hand sidebar, Order statuses. Red box highlights Awaiting Shipment status.

Depending on the stores you connect, orders can also import into other statuses.

Status

Details

Awaiting Payment

Any order indicating it is unpaid will import into Awaiting Payment. Not all stores support importing unpaid orders. Check our Integrations Help articles for order import details specific to your selling channels. 

ShipStation will update the order status to Awaiting Shipment when the store sends updated information indicating the order has been paid for. Or, you can manually mark the order as paid.

You cannot create labels for orders that are in the Awaiting Payment status!

On Hold

On Hold orders are orders that you wish to move out of the Awaiting Shipment status so your shippers don't accidentally ship them before they are ready. For example, if an order contains an item for an out-of-stock product or has a fraud alert, you can move it to On Hold until you are ready to ship it.

You can manually put orders on hold at any time, or use an automation rule to move orders to the On Hold status when they import. 

A few stores, like Magento, do support an On Hold status and can send that status to ShipStation as well. Check our Integrations Help articles to see specific details about your selling channel.

Awaiting Shipment

Ready to ship orders will import into the Awaiting Shipment status. This is where most of your order management will take place.

Pending Fulfillment

Orders that are sent to fulfillment but not yet fulfilled will move to Pending Fulfillment.

Additionally, Amazon Seller Fulfilled Prime orders will import as Pending Fulfillment, unless Amazon Buy Shipping has been enabled in the ShipStation account.

Shipped

Once you print a label for an order, ShipStation will move the order into the Shipped status to indicate no more work needs to be done on this order. Also, orders will move here when you mark them as shipped.

ShipStation can import Shipped orders from your store so you can have a complete reporting of shipped orders in ShipStation.

Cancelled

Any order you cancel in ShipStation will be moved to the Cancelled status. ShipStation can also import cancelled orders from your store so you can have a complete reporting of cancelled orders in ShipStation.

However, ShipStation does not notify your store when you cancel orders in ShipStation. For this reason, we recommend cancelling orders in your selling channel and then refreshing ShipStation, to ensure the order status matches on both platforms.

The exception to this rule for Jet sellers. For orders that imported from Jet.com, ShipStation will notify Jet of the cancelation.

The statuses for orders on your store may not exactly match the statuses ShipStation uses. That's because ShipStation statuses relate directly to your shipping workflow, which might require different statuses than what your store provides. ShipStation uses a process called mapping to determine which store statuses correspond to which ShipStation statuses. 

For example, the status on your store for an order that is ready to ship might be PaidUnfulfilled, or Authorized. ShipStation imports orders with these statuses into Awaiting Shipment. 

Once you ship an order or mark it as shipped in ShipStation, however, we send a notification to your store so the store will update the order and the status of the order remains consistent between both ShipStation and your store platform.

Order Statuses in Your Stores

Each store handles order statuses according to its own standards, and not all stores support all statuses.

For details on supported features and statuses, as well as limitations for specific store platforms, review our Store & Marketplace Integrations articles for the stores you connect to ShipStation.