Sophio

How to add a Sophio store to ShipStation, what features are available, and other need-to-know details.

Sophio supports startup- to enterprise-sized webstores who specialize in Automotive and ‘other motive’. Use ShipStation with Sophio to consolidate customer, product, shipping preference, and tracking information, as well as customer messages, all while your order ships quickly and efficiently.

Sophio Requirements

Connection Requirements:

  • An active account with Sophio.

  • Your Sophio username, password, and integration URL.

Order Import Requirements:

  • Include a Ship To address.

Connect a Sophio store to ShipStation

To connect your Sophio store to ShipStation:

  1. Log in to your Sophio admin site.

  2. Navigate to the Settings page, then select the ShipStation tab.

  3. Copy the Username, Password, and Integration URL provided by Sophio.

  4. Select the Sophio tile.

    Sophio logo
  5. Enter the Username, Password, and Integration URL from Sophio.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for the Sophio Integration

ShipStation's integration with Sophio supports the following standard features:

Common ShipStation Features

Default Status Mappings

Status

Sophio Status

Awaiting Payment

1, 2, H, D, R, V, $, O

Awaiting Shipment

P, K, W

Shipped

F, C, S, U

Cancelled

9

On Hold

Not Supported

Sent with Shipment Update

Field

Supported?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Green checkmark. Supported feature. Yes.

Note to Buyer

Green checkmark. Supported feature. Yes.

Item Information

Green checkmark. Supported feature. Yes.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information