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Kibo eCommerce

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ShipStation Content Team

Updated

How to add a Kibo eCommerce store to ShipStation, what features are available, and other need-to-know details.

This article contains:

Kibo eCommerce (formerly Mozu) is a cloud platform that simplifies enterprise-level commerce.

Requirements

Connection Requirements:

  • An active account with Kibo.

  • The ShipStation Application must be added to your list of Kibo/Mozu Installed Assets. Contact Kibo Support to request this application be added.

  • Mozu Username and Password.

Order Import Requirements:

  • Include a Ship To address.

Connect a Kibo eCommerce store to ShipStation

Follow the steps below to connect your Kibo eCommerce store to ShipStation:

  1. Log in to the Mozu developer portal here.

  2. Open the Console tab, click Sandboxes , then open the Sandbox you want to connect.

  3. Click Installed Assets on the left.

  4. Select the ShipStation app and click Install App.

    Mozu installed assets tab with ShipStation highlighted and arrow pointing to Install app.

  5. Click View Sandbox.

    Mozu installed asset tab with arrow pointing to View Sandbox button.

  6. Select System, then Applications (under Customization.)

    Mozu Systems tab with arrow point to Customization option.

  7. Open the ShipStation application and click Enable App.

    Mozu application menu with Enable app button highlighted.

  8. Open a new tab or browser window and log in to your ShipStation account.

  9. Go to Account Settings (the wrench icon in the upper right).

    V3 Closeup of Toolbar. Red box highlights the wrench icon for Settings.

  10. Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    Left-hand sidebar. Under Selling Channels, red box highlights Store Setup

  11. Click + Connect a Store or Marketplace.

    Closeup of Store Setup. Red arrow points to Connect a Store or Marketplace button.

  12. Select the Mozu tile.

    Mozu logo.

  13. Enter your User Name (email address) and Password, then click Verify Credentials.

    Mozu connection verify credentials.

  14. Selected a Tenant and Site, the click Verify Tenant.

    Mozu connection verify tenant form.

  15. Click Connect.

After you've completed the above steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

If you have multiple sites to connect, repeat this process by adding a new Kibo eCommerce integration for each site.

Available Features

ShipStation's integration with Kibo eCommerce supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Custom Statuses
Red X mark. Unsupported feature. No.

Customer Emails
Green checkmark. Supported feature. Yes.

Customer Phone Numbers
Green checkmark. Supported feature. Yes.

Requested Service
Red X mark. Unsupported feature. No.

Payment Method
Red X mark. Unsupported feature. No.

Discounts
Green checkmark. Supported feature. Yes.

Identifies Gift Orders
Green checkmark. Supported feature. Yes.

Internal Notes
Green checkmark. Supported feature. Yes.

Notes from Buyer
Green checkmark. Supported feature. Yes.

Order Weight
Green checkmark. Supported feature. Yes.

Item Weight
Green checkmark. Supported feature. Yes.

Item Images
Red X mark. Unsupported feature. No.

Item Options
Red X mark. Unsupported feature. No.

Item Warehouse Location
Red X mark. Unsupported feature. No.

Status Mappings

Status

Kibo eCommerce Status

Awaiting Payment

Unpaid, Pending

Awaiting Shipment

Paid

Shipped

Fulfilled

Cancelled

Cancelled

On Hold

Not Supported

Sent with Shipment Update

Field

Supported?

Status Update
Green checkmark. Supported feature. Yes.

Tracking Number
Green checkmark. Supported feature. Yes.

Carrier
Green checkmark. Supported feature. Yes.

Service
Red X mark. Unsupported feature. No.

Carrier Fee
Green checkmark. Supported feature. Yes.

Note to Buyer
Red X mark. Unsupported feature. No.

Item Information
Red X mark. Unsupported feature. No.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

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